Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
| Month / Year | Very Good | Good | Neither Good Nor Poor | Poor | Very Poor | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 207 | 75 | 13 | 1 | 3 | 1 |
| Feb 2024 | 223 | 57 | 15 | 2 | 4 | 2 |
| Mar 2024 | 203 | 76 | 15 | 2 | 4 | 2 |
| Apr 2024 | 145 | 55 | 9 | 2 | 4 | 0 |
| May 2024 | 185 | 52 | 8 | 5 | 2 | 3 |
| Jun 2024 | 190 | 66 | 11 | 1 | 8 | 1 |
| Jul 2024 | 204 | 69 | 10 | 1 | 2 | 3 |
| Aug 2024 | 211 | 62 | 8 | 3 | 1 | 0 |
| Sep 2024 | 194 | 66 | 12 | 5 | 0 | 2 |
| Oct 2024 | 173 | 44 | 7 | 5 | 4 | 1 |
| Nov 2024 | 235 | 78 | 13 | 3 | 5 | 2 |
| Dec 2024 | 110 | 32 | 8 | 0 | 0 | 1 |
Patient feedback
We asked the question:
Why did you choose that response?
Lovely caring doctors & I can aways get an appointment
Posted on: 17/12/2024
Dr frazer has been wonderful
Posted on: 14/12/2024
The doctor is friendly and helpful
Posted on: 14/12/2024
Always friendly, helpful and professional
Posted on: 14/12/2024
Very good quality service
Posted on: 14/12/2024
I requested to see a female Doctor who was extremely professional, pleasant, listen and was able to attend to my needs. However, I had to wait three weeks to see her
Posted on: 14/12/2024
Great service
Posted on: 14/12/2024
Got a lot of problems with health
doctors helping they are amazing like all staff in my doctors
Posted on: 14/12/2024
Always polite and helpful
Posted on: 14/12/2024
I was seen straight away the doctor was very thorough he then came up with what he thinks is wrong but is going to refer me to a dermatologist
Posted on: 14/12/2024
Everyone from Dr David Chan who has been amazing for me. Nurse Kim who brightens our day and everyone on reception so friendly, caring and efficient. My wife and I are so lucky to have the best GP practice in Croydon
Posted on: 14/12/2024
Service good when you manage to get appointment
Posted on: 14/12/2024
Kind caring surgery all staff are lovely
Posted on: 14/12/2024
The doctors and staff are great, but there’s usually a 2-3 week wait for an appointment, even emergencies can sometimes be a day or two!
Posted on: 14/12/2024
Almost impossible to get a face to face with a doctor
Posted on: 14/12/2024
Very good doctor
Posted on: 13/12/2024
Everyone was professional, non judgemental, no stress with calm atmosphere.
Posted on: 13/12/2024
Quality of care
Posted on: 13/12/2024
I don’t visit the surgery very often but have nearly always been dealt with satisfactorily
Posted on: 13/12/2024
That appointment is not necessary
Posted on: 13/12/2024
Staff always helpful and try to accommodate
Posted on: 13/12/2024
Very rare to get a face to face with a doctor
Posted on: 13/12/2024
Experience with the health nurse was extremely professional and was taking her time to assist me with my queries. Thank you so much
Posted on: 13/12/2024
always ablle to get a phone or face to face apt, considering the NHS is under a lot of pressure. Thank you
Posted on: 13/12/2024
I couldn't get an appointment until I used NHS 111. I later had an appointment with a nurse, to my opinion did what is require of her, but the main reason I came there she couldn't diagose the problem. I still have the pain and the discomfort under my left rib cage area, with constant shape stabbing pains. I believe when patients comes and complain, steps are taken to diagnose and treatment given. I feel leaving GP practise in pains without any diagnose, precriptions or further steps to find out what is causing the pains is inappropriate.
Posted on: 12/12/2024
The GP have patience to listen and really check on me.
Posted on: 12/12/2024
Saw one of the good doctors who listened and dealt with my query and treatment.
Posted on: 12/12/2024
Friendly helpful receptionists and Nurse Kim is great. Always calls me on time, is really pleasant and so gentle when doing injections I genuinly don't feel a thing.
Posted on: 12/12/2024
Dr tavern is brilliant and all the other doctors pharmacist one of them keeps messaging with my medication list and its not good.
Posted on: 12/12/2024
Lovely nurse Laura was amazing, such a pleasant person, very reassuring and made me feel at ease. Brightened up my day considering what I went there for, she is amazing and such a credit to the surgery
Posted on: 12/12/2024
The staff are always helpful and professionally engaging..Always
Posted on: 12/12/2024
Reliable and considerate staff.
Posted on: 12/12/2024
Brilliant service from start to finishe
Posted on: 12/12/2024
It is really hard to see a dr,the dr spoke to me on the phone about medication the hospital sent a letter that was dated a month before. So i had been taking tablets for a month longer than i should.
Posted on: 12/12/2024
No complaints
Posted on: 12/12/2024
Very polite staff and very professional doctors. And the comparison compared to my last GP practice, you are leaps and bounds ahead. Great service to the community.
Posted on: 12/12/2024
I had to wait longer than I wanted to for an appointment, but when I did go to my appointment I was seen on time by the doctor and felt like I was listened to dealt with and not rushed
Posted on: 11/12/2024
In the last 6 months i have needed medical help and all the staff at the medical centre have exceeded my exspectationd, well donr
Posted on: 11/12/2024
Always try to help if they can
Posted on: 11/12/2024
Always very helpful and I was able to get in to see doctor or nurse when asked very good service very good surgery would not change it for the world
Posted on: 11/12/2024
I got appointments straight away and I was seen on time.
Seen by a very good heart nurse and who went extra mile.
Friendly atmosphere
Posted on: 11/12/2024
Dr Keith Fraser was fantastic. The reception queue was building up all the way to the entrance and the receptionist was talking to people about issues that I believe could have been addressed later. They could have cleared the queue quicker for those who were simply checking in for appointments.
Posted on: 11/12/2024
Always polite and professional
Posted on: 11/12/2024
Seen at appointment time. No problems. Practice nurse very efficient
Posted on: 11/12/2024
Very friendly and normally seen on time. Although my visit was a blood pressure check as requested but when I got home I received a text to say I need a blood test. Could have been done together and saved me a second trip.
Posted on: 11/12/2024
Starting with the reception staff, nurse and GP; always courteous, helpful, efficient and a good overall interaction, which is helpful and appreciated. Thank you.
Posted on: 11/12/2024
Very efficient friendly. And professional
Posted on: 11/12/2024
Dr Chan is a superb GP, the admin team are very helpful
Posted on: 11/12/2024
The nurse was really good
Posted on: 10/12/2024
Staff are always nice and helpful... from Dr to nurses and reception staff
Posted on: 10/12/2024
I always prefer to see a female doctor but the practice in general and all the GP's provide a valuable service.
Posted on: 10/12/2024
treated well and with respect every time
Posted on: 10/12/2024
DR Chan is a really great doctor! Definitely worth waiting for. Such a nice manner puts you at ease and really listens. I would of given the highest rating but you have to wait a long time for an appointment. Reception staff are very helpful too
Posted on: 10/12/2024
Staff always polite and efficient and nice experience
Posted on: 10/12/2024
Every thing was done
Posted on: 10/12/2024
Good service. Excellent careing..
Posted on: 09/12/2024
The receptionist I saw was polite and helpful. The nurse was also very good. Gave me a lot of information, good customer experience on the day
Posted on: 09/12/2024
The team were pleasant and professional.
Posted on: 09/12/2024
Took her time with me .went through my results and medicines
Posted on: 09/12/2024
The receptionists are not always mindful when liaising, emergency appointments are very difficult to obtain when calling at 8.15 am, when told doctor will call back no timelines are provided in which a call is to be made
Posted on: 08/12/2024
So very helpful
Posted on: 08/12/2024
Receptions and the GP are very polite, and Doctor Chan listens to you and can my questions.
Posted on: 08/12/2024
Very friendly and knowledgeable. Fantastic experience.
Posted on: 08/12/2024
Always polite, helpful,
Posted on: 07/12/2024
Fairly easy to speak to a receptionist and book timely appointments. Receptionists always helpful.
Posted on: 07/12/2024
Very friendly doctor who listened to my concerns and patient
Posted on: 07/12/2024
Friendly and respectful staff and timing very good
Posted on: 07/12/2024
Very professional and helpful
Posted on: 07/12/2024
The surgery is always nice and clean, staff friendly and this time I got there early and didn't have to wait was seen straight away.
Posted on: 07/12/2024
Dr actually listened , reception were polite & helpful
Posted on: 07/12/2024
Always so helpful and insightful thanks
Posted on: 07/12/2024
I went in for contraception, but it took me over a hour and a half to pick it up from the pharmacy across the road because of various mistakes made in the surgery.
Posted on: 07/12/2024
Never had any issues dealing with the doctors or support staff, everyone has been helpful
Posted on: 07/12/2024
I was seen early politely friendly all good
Posted on: 06/12/2024
No problems didn’t have to wait to long
Posted on: 06/12/2024
Very friendly staff never too much asked when caring for my daughter.
Posted on: 06/12/2024
Dr Chan and the team are really pleasant people who do a fantastic job
Posted on: 06/12/2024
I am relaxed and comfortable because the staff treats me well.
Posted on: 06/12/2024
Very satisfied with the service. Excelent
Posted on: 06/12/2024
Good service
Posted on: 06/12/2024
Good listening, knowledge and professional
Posted on: 06/12/2024
Dr chan very helpful
Posted on: 06/12/2024
Staff are pleasant and helpful .
Posted on: 06/12/2024
Everything went smoothly.
Posted on: 06/12/2024
Very efficient
Posted on: 06/12/2024
Was seen on time and doctor was very efficient to my concerns
Posted on: 06/12/2024
Good service. Friendly staff
Posted on: 06/12/2024
They are Helpful and pleasant
Posted on: 05/12/2024
treated with care and respect every time
Posted on: 05/12/2024
Dr Nathan is the best doctor listens and gives sound advice thank you
Posted on: 05/12/2024
My doctor was amazing
Posted on: 05/12/2024
New to surgery. So far my experiences have been good but too early to say if is better than that
Posted on: 05/12/2024
Doctors and staff always looked after me
Posted on: 05/12/2024
My observation
Posted on: 05/12/2024
I have been with them for 29/30 years the whole team are helpful and supportive.
Posted on: 05/12/2024
The staff are very friendly, I usually have to wait 2-3 weeks for an appointment, but once there I rarely wait too long to be seen, it’s usually on time.
Posted on: 05/12/2024
Always there to help and to give medical help
Posted on: 05/12/2024
Nurse is very helpful
Posted on: 05/12/2024
Nurse is very helpful
Posted on: 05/12/2024
Was quick and efficient
Posted on: 05/12/2024
Got seeing on time
Posted on: 04/12/2024
Poor service from doctors on call backs
Posted on: 04/12/2024
Can get a appointment when booking in advance, not had to get a urgent appointment so unable to comment on that
Posted on: 04/12/2024
Always a pleasant experience..
Posted on: 04/12/2024
Dr Frazer is amazing at what he does
Posted on: 04/12/2024
Polite helpful
Posted on: 04/12/2024
I am always treated with courtesy by the office staff. I see a doctor within a reasonable number of days depending on the urgency of my condition. A very important aspect of my appointment is - - I leave feeling the doctor does his best for me.
Posted on: 04/12/2024
I have been through what I feel is major trauma healthwise physically and mentally. However, the surgery has fantastic doctors and the reception/clerical staff are amazing. They show empathy, I feel like I am hard work, yet they listen to me, I am eternally grateful.
Posted on: 03/12/2024
The staff is very kind and friendly
Posted on: 03/12/2024
Excellent service, polite staff
Posted on: 03/12/2024
Good service and attention
Posted on: 03/12/2024
Felt listened to and not rushed
Posted on: 02/12/2024
Nice staff
Posted on: 02/12/2024
I rarely use the surgery but on the few times that I have, the staff are always prompt and very polite.
Posted on: 30/11/2024
Quick appointments
Posted on: 30/11/2024
We have the best doctors and nurses and we recieve the best service
Posted on: 30/11/2024
I was treated with care and respect.
Posted on: 30/11/2024
Dr Chan is explanatory and listens and always has a plan
Posted on: 30/11/2024
On this occasion poor. Doctor advised me to download a sleep app to my phone. Hmm I was not impressed
Posted on: 29/11/2024
Dr chan listens and discusses things with me. I feel we make joint decisions. The nurses are lovely
Am not sure why I need so many medication reviews though. It seems excessive
Posted on: 29/11/2024
Very good
Posted on: 29/11/2024
Receptionists very friendly and doctor Frazer was very thorough
Posted on: 29/11/2024
Exceptional service
Posted on: 29/11/2024
Good patient service
Posted on: 29/11/2024
Good service
Posted on: 29/11/2024
When I need to see a Doctor I’m always given a reasonable appointment
Posted on: 29/11/2024
was there for a blood test and the nurse was very nice and I can honestly say I didn’t feel a thing
Posted on: 29/11/2024
Quick and professional
Posted on: 29/11/2024
Welcoming and attentive
Posted on: 29/11/2024
Felt very comfortable with doctor and not rushed
Posted on: 28/11/2024
Very Efficient
Posted on: 28/11/2024
Friendly helpful staff
Posted on: 28/11/2024
Because I always receive amazing treatment.
Posted on: 28/11/2024
*Commitment and dedication to the care of patients * Quick response to patients needs to mention a few.
Posted on: 28/11/2024
The doctor was friendly and discuss my medical results and I was pleased with the care that I was provided.
Posted on: 27/11/2024
They look after me very well
Posted on: 27/11/2024
Surgery ok.
Not happy with the urine syringe. Very difficult to use.
Have arthritis I hand and found it difficult.
Not good for older people.
Posted on: 27/11/2024
They are very helpful
Posted on: 27/11/2024
Because I didn't have to wait long to be seen and the nurse was lovely
Posted on: 27/11/2024
I was seen on time
Posted on: 27/11/2024
Seen on time very professional
Posted on: 27/11/2024
Excellent care to patients
Posted on: 27/11/2024
All was good
Posted on: 27/11/2024
Always so helpful (just the best service)
Posted on: 27/11/2024
Was seen on time with very good service
Posted on: 27/11/2024
All the staff are polite and helpful can slways get help when i need it
Posted on: 27/11/2024
Some staff very good, some staff are lacking customer service
Posted on: 27/11/2024
Very polite
Posted on: 27/11/2024
Dr. Charming as ever. Very efficient
Posted on: 27/11/2024
I have recently joined this gp practice. All staff from the receptionists, GP nurses and the GP’s themselves have all been very professional. I’d like to say how professional and knowledgeable the nurse was at the Parkway GP surgery.
Couldn’t be more than happy with the GP Practice. Please keep up your good work ethics.
Kind Regards
Posted on: 27/11/2024
Supportive, friendly and professional
Posted on: 27/11/2024
Because they are very good and helpful
Posted on: 27/11/2024
Keep going
Posted on: 27/11/2024
Dr. LAVAN BASCARAN IS A BRILLIANT DOCTOR, HE ALWAYS HAS TIME AND LISTENS TO ME.
Posted on: 27/11/2024
Kim is great
Posted on: 27/11/2024
Happy with diabetic service.
Posted on: 25/11/2024
Waited weeks for an appointment with a certain Dr to go and it's not the right Dr
Posted on: 23/11/2024
I was treated with respect, everyone was polite and helpful
Posted on: 23/11/2024
I feel the staff do as much as they can with the resources they have.
Posted on: 22/11/2024
Have a lot of respect for the doctors and nurses and receptionists
Posted on: 22/11/2024
Lovely staff, very helpful, surgery very clean
Posted on: 22/11/2024
Very friendly and caring
Posted on: 22/11/2024
Staff all ways polite and professional.
Posted on: 22/11/2024
Excellent. Very professional treatment and friendly staff.
Posted on: 22/11/2024
Very professional and excellent manner
Posted on: 22/11/2024
They are just the best all so helpful
Posted on: 22/11/2024
Excellent staff & excellent service
Posted on: 22/11/2024
service is excellent good experience doctor
Posted on: 21/11/2024
Receptionist are rude and abrupt
Posted on: 21/11/2024
The surgery and staff are efficient and friendly better than any other I have dealt with
Posted on: 21/11/2024
Excellent staff
Posted on: 21/11/2024
Dr Frazer. Very good doctor.
Posted on: 21/11/2024
I find it much better than any other doctors I’ve been with
Posted on: 21/11/2024
Cannot see a GP just a clinical person
.?
Posted on: 20/11/2024
Friendly
Posted on: 20/11/2024
Helpful , friendly
Posted on: 20/11/2024
I love the service from everyone
Posted on: 20/11/2024
My actual experience
Posted on: 20/11/2024
The conciliation was very good, being seen almost 35 minutes after my appointment time wasn't good.
Posted on: 20/11/2024
Just because!
Posted on: 20/11/2024
Because you keep asking me to
Posted on: 20/11/2024
To prompt the unit about how l saw.Very Good
Keep on that.
Posted on: 20/11/2024
Lovely Julia
Posted on: 20/11/2024
My GP surgery team are passionate and lovely people to meet. Good voice friendly etc
Posted on: 20/11/2024
I have appointments with dr David Chan as continuity is important re: health care I have also seen other gps which are good there are times when it is difficult to get appointments but otherwise overall doctors are professional & caring
Posted on: 20/11/2024
Friendly and helpful staff
Posted on: 20/11/2024
Always helpful
Posted on: 20/11/2024
They are very professional and nice to everyone, they should keep it up
Posted on: 20/11/2024
Staff are approachable and doctors are good
Posted on: 20/11/2024
Excellent service thank you
Posted on: 20/11/2024
Your services are fantastic
Posted on: 20/11/2024
Was so nice and friendly the only thing is the parking at the surgery
Posted on: 20/11/2024
The doctors listend to my concerns and act accordinly
Posted on: 20/11/2024
Everything was good
Posted on: 19/11/2024
always treated with respect and curtesy at the surgery
Posted on: 19/11/2024
Excellent service and clear information given
Posted on: 19/11/2024
Didn't have to wait long to be treated.
Posted on: 19/11/2024
Very helpful
Posted on: 19/11/2024
Great doctors
Posted on: 19/11/2024
I have attended many times..not even my prescription can be issued. ?
Posted on: 19/11/2024
Waiting time once you are booked in is minimal. Clean waiting area. Receptionist to hand if needed.
Posted on: 17/11/2024
Staff are always polite and helpful
Posted on: 17/11/2024
The nurse is great, she's friendly and good with children
Posted on: 17/11/2024
My first smear test wasn’t as bad as I thought it would be. The nurse was lovely and made me feel very comfortable
Posted on: 16/11/2024
Always there to help
Posted on: 16/11/2024
Clean, warm, spacious and friendly.
Posted on: 16/11/2024
It's local I find it easy to get appointments and as Gravel Hill is much smaller than New Addington it has a more personal feel
Posted on: 16/11/2024
Great bedside manor from nurse
Posted on: 16/11/2024
Dr Fraser is thorough and makes you feel like your listened to. Gravel Hill is closer for me and always seem to get seen mainly on time. Parking not so great though sometimes going round and round and walking back on yourself so you always need to give yourself extra time to park just in case
Posted on: 16/11/2024
Quick and helpful surgery, thank you
Posted on: 16/11/2024
First visit. Need more time to be able to rate it properly. Nurse was nice.
Posted on: 16/11/2024
Efficient and friendly
Posted on: 16/11/2024
Plesent reception excellent doctor
Posted on: 16/11/2024
Always have a good experience and helpful staff
Posted on: 16/11/2024
Lovely friendly surgery
Posted on: 16/11/2024
Great service
Posted on: 16/11/2024
I was very impressed with the doctor
Posted on: 16/11/2024
I think it was
Posted on: 16/11/2024
Staff always helpful and friendly
Posted on: 16/11/2024
Nice Doctor
Posted on: 15/11/2024
Clean tidy efficient team polite thanks
Posted on: 15/11/2024
Friendly
Posted on: 15/11/2024
I found the service to be quick and easy to use which i found very helpful
Posted on: 15/11/2024
I have to say 9 times out of 10 the service given by all involved from reception to nurse/Doctor is very good .
Posted on: 15/11/2024
I was seen on time and problem hopefully solved. Only disquieting fact was I had to wait 2 weeks for appointment.
Posted on: 15/11/2024
Always polite and friendly. Doctor explains so that I can understand
Posted on: 15/11/2024
The Doctors I have seen are helpful and give me medicine to make me feel better , I’m general you can get a emergency appointment quite quick .
Posted on: 15/11/2024
I like the Drs, nurses and some of the other staff
Posted on: 15/11/2024
Excellent helpful doctors and staff
Posted on: 15/11/2024
Nurse appointment was quicker than expected
Posted on: 15/11/2024
Couldn't be happier.
Posted on: 15/11/2024
Always willing to help and sort things out
Posted on: 15/11/2024
The staff are polite and can be helpful. The GPs are reassuring when you get to see them
Posted on: 14/11/2024
Friendly staff and the pharmacist was absolutely brilliant
Posted on: 14/11/2024
Extremely hard to get an appointment with a doctor
Posted on: 14/11/2024
As new Patient we cannot get any appointments to seek G.P.
Posted on: 14/11/2024
Always able to get through on the phone on average it's normally only two people in front or one person in front. I've always been treated well and my experience is very very good with this surgery specially to my last surgery that I was with doctors and the nurses seem to care, and look into illnesses and give the right medication that is needed
Posted on: 14/11/2024
Saw Doctor Wednesday morning, requested blood test. Thursday morning had blood taken.
Excellent service and staff.
Posted on: 14/11/2024
Excellent service and managed to remove my stitches without any bloidung
Posted on: 14/11/2024
Excellent treatment
Posted on: 14/11/2024
Appointment so late
Does not tell about about the results or any prescriptions
Posted on: 14/11/2024
All the staff are great, but trying to get an appointment is ridiculous, I tried to look the other day and went through the usual process for it to come up with no appointments available and that was for 16 weeks! I assumed it was a glitch or someone hadn’t “flicked a switch” because it was the weekend, so waited until Monday, then I was lucky to get what I presume was a cancellation, because it was 2 days later, but usually it’s a two-three week wait!
Posted on: 14/11/2024
always treated with care and respect when attending the surgery
Posted on: 14/11/2024
Lovely caring staff who do their utmost to answer questions and give advice.
Posted on: 14/11/2024
Efficient Helpful & Remembered me from
last time I accompanied my Mum We’re new patients so this means a lot to me I value the familiarity
Posted on: 14/11/2024
Very supportive
Posted on: 14/11/2024
Doctors staff polite helpfull
Posted on: 13/11/2024
Always pleased with the treatment I get when going to see the doctor
Posted on: 13/11/2024
Good customer service
Posted on: 13/11/2024
Always helpful. Smooth running surgery. Always happy to help.
Posted on: 13/11/2024
Everyone very helpful
Posted on: 13/11/2024
Good services
Posted on: 13/11/2024
Always helpful
Posted on: 13/11/2024
All round good survise from start to finish from reception to medical.
Posted on: 13/11/2024
Quick and efficient and everyone is friendly
Posted on: 13/11/2024
Kind friendly professional staff
Posted on: 13/11/2024
I saw the nurse Berni she was very kind and helpful and allowed me to take my time and not rushing me she made the experience a good one
Posted on: 13/11/2024
The surgery systems keep a check on my conditions so I get called for regular checks.
Posted on: 13/11/2024
Saw Dr Chan and he was very good and thorough and felt like I was listen and all my questions were answered.
Posted on: 13/11/2024
Everything is done right
Posted on: 13/11/2024
I wasn't there long enough to form a more complete assessment. I've been fortunate enough to only have need of, or seek medical advice or treatment rarely over the years, so I don’t have much experience of other medical facilities by way of comparison.
Posted on: 13/11/2024
That’s how I feel about the service.
Posted on: 13/11/2024
Way to long a wait to get a doctors appt
Posted on: 12/11/2024
I am not satisfy
Posted on: 12/11/2024
Very good staff
Posted on: 12/11/2024
Dr took time to listen to me very friendly and kind
Posted on: 12/11/2024
Process was smooth and quick.
Posted on: 12/11/2024
I cancelled the appointment due to due upset stomach and not wish to give it to others, rebooked but got to wait until the 28th never can get appointment under two weeks never matter how urgent you need to see a Doctor. How can you get to see a doctor within a couple of days. The system needs looking at
Posted on: 12/11/2024
I have had high blood pressure for over a month. If I want to see a gp it's a clinical person. Who is not a doctor. I'm going to change my surgery. I only got seen by an on call doctor that day, to get some what somewhere.
Really poor service.
Posted on: 12/11/2024
Very friendly and very efficient
Posted on: 12/11/2024
I registered at the surgery about two years ago and I have not regretted because from the receptionist to the doctors they are really good
Posted on: 10/11/2024
I wanted to give my opinion regarding my visit because my doctor mr chan is really caring and attentive, professional.
Posted on: 10/11/2024
I was seen on time with vey helpful visit with Dr Fraser
Posted on: 10/11/2024
Always helpful
Posted on: 10/11/2024
Very good service at all times
Posted on: 10/11/2024
The doctor I saw was very patient and kind, but the front rest has given me GDPR concerns as they have lost my daughters forms, which I handed in and they couldn't find it, so I had to fill out another one.
Posted on: 10/11/2024
Very helpful and adjusted my medication
Posted on: 10/11/2024
I was giving appointment for bloodiest with no paperwork to be sent away as it wasn't needed
Posted on: 10/11/2024
Good review of Medication. Prompt in increase of vit D3 due to low vit D levels
Posted on: 10/11/2024
Great receptionist…. Clean surgery…. Fantastic nurse …. I nearly passed out …. She was so caring and didn’t rush me …. Extremely impressed
Posted on: 10/11/2024
Always incredibly helpful. Especially with my housebound mum
Posted on: 09/11/2024
Very efficient
Posted on: 09/11/2024
Appears were not prepared for me but resolved it in the end
Posted on: 09/11/2024
As always you get there early but having just the one receptionist you are standing in line watching your appointment time going by
Posted on: 09/11/2024
We appreciate the support and the service of our Doctor David Chan with the reception team.
Posted on: 09/11/2024
We appreciate the support and the service of our Doctor David Chan with the reception team.
Posted on: 09/11/2024
Seen on time
Posted on: 09/11/2024
Prompt appointments and Doctors
Posted on: 09/11/2024
Very efficient and professional.
Posted on: 09/11/2024
Seen on time the reception and doctor was very polite, up beat and very helpful
Posted on: 09/11/2024
I was seen by a lovely man pharmacist. He explained everything that I needed to know, nothing was too much bother. Very pleased
Posted on: 09/11/2024
Mostly I get help. Appointment wait times can get long. I feel rushed to leave my GP appointment.
Posted on: 09/11/2024
Clean surgery, never rushed when seeing the doctor
Posted on: 09/11/2024
All the staffs are welcoming
Posted on: 09/11/2024
It is provides a good service to the community, and they are quick to help you in the right direction of whatever medical problems people have.
Posted on: 09/11/2024
All staff doctors and nurse’s receptionist are helpful I’m very happy with how I’m treated and looked after think I’m lucky to be taken care of by such kind staff.
Posted on: 09/11/2024
Helpful reception staff, Doctors listen to you and rush you.
Posted on: 08/11/2024
I always recieve good service. However waiting 3 weeks for appointments is not good, can hardly ever get a phone appointment
Posted on: 08/11/2024
I recently visited one of your lovely young nurses, she was so lovely, explained everything about the procedure I was having & what they testing for & why & when I will expect results.
She immediately put you at ease, she is a massive asset to your practice
Posted on: 08/11/2024
Good doctors & good time keeping
Posted on: 08/11/2024
Receptionist very helpful when requesting an appointment
Posted on: 08/11/2024
My doctor was very good he spoke to me with respect when he spok to me I was able to understand what he was advising about.
Posted on: 08/11/2024
Always found them very helpful and go to any lengths to get my medication right
Posted on: 08/11/2024
Laura was fantastic in explaining our immunisations and administrating these. Brilliant service from Laura. And the receptionist was very helpful with getting my repeat prescription approved early
Posted on: 08/11/2024
Quick appointment and the nurse is very patient and understanding.
Posted on: 08/11/2024
The nurse who does the smear test very good and experience
Doctor l saw was very kind and caring
Posted on: 08/11/2024
On my last visit, the nurse tried to take blood samples, very good unable to take, apologise d
Posted on: 08/11/2024
Very good all round.
Posted on: 08/11/2024
My last few visits have been with Dr Chan I cannot fault that Dr in any way he is polte thoughtful listens to you but most of all he explains the medication he prescribes for you.
Posted on: 08/11/2024
In time visit with very caring Dr Fraser, He was very friendly and caring. He explained my problem and how to handle that.He said should having the implant injection for whole life to stop the cancer spreading through the body.
Posted on: 08/11/2024
Reception staff are helpful and kind to me. Kim, who took my bloods has a lovely way of putting you at ease and the experience was pain free.
Posted on: 08/11/2024
Dr Chan took my call, he was helpful and kind. I felt listened to; he is always supportive and intuitive.
Dr Chan showed there are good doctor to doctor relationships within the surgery. Directing me to Dr K Fraser for a skin issue because they had recently had a conversation around his new equipment. I am now being investigated for skin cancer. These collaborative and knowledge sharing moments between doctors are invaluable. Dr K Fraser was also, considered and kind in his approach. A big thank you to them both.
Posted on: 08/11/2024
All the staff at reception are very helpful and the nurses and the doctors are brilliant
Posted on: 07/11/2024
it's the truth from reception staff to medical friendly caring .
Posted on: 07/11/2024
Friendly Doctor & Staffs
Posted on: 07/11/2024
Excellent staff
Posted on: 07/11/2024
I waited 45mints to been seen from my appointment time
Posted on: 07/11/2024
Staff are helpful and polite. My visits have always had good outcomes
Posted on: 07/11/2024
Can never get am appointment but when I do it's good service
Posted on: 07/11/2024
Very good experience and service as always
Posted on: 06/11/2024
The doctor was very professional and I was impressed with how he handled my appointment
Posted on: 06/11/2024
Doctor was very helpful and we were seen on time .Follow up appointment made too.
Posted on: 06/11/2024
Very friendly and supportive of my father
Posted on: 06/11/2024
Depends on who you see. Dr Chan knows his patients and listens to their needs and concerns
Posted on: 06/11/2024
Prompt efficient service.
Posted on: 06/11/2024
Seen to all my needs
Posted on: 06/11/2024
Nikita is lovely
However parking is a nightmare
Posted on: 06/11/2024
They are just the best
Posted on: 04/11/2024
Excellent service
Posted on: 04/11/2024
Helpful
Posted on: 04/11/2024
Nurse was very helpful and friendly. Was put at ease.
Posted on: 04/11/2024
Staff / GP are warmth, professional.
Posted on: 04/11/2024
Nice people but appointment time is FAR too long
Posted on: 04/11/2024
Nurse and docs are great, they listen to both adults and kids alike. Could be easier to get an appointment for the adults.
Posted on: 04/11/2024
Dr Nathan is always on top form. Listens , and deals with things appropriately. Very kind .
Posted on: 04/11/2024
Appointment with diabetic nurse who is extremely helpful and friendly
Posted on: 04/11/2024
Extremely nice lady doing blood tests
Posted on: 04/11/2024
Kind, efficient staff
Posted on: 02/11/2024
Staff always willing to help you for any reason
Posted on: 02/11/2024
I have been to surgery quite a few times in past few weeks and always found who ever I saw listened to me and I and happy
Posted on: 02/11/2024
Despite the frustration of getting an appointment, all the Gp’s are very nice.
Posted on: 02/11/2024
Appointment was on point no long waiting interduction was excellent service was good and explaineable
Posted on: 02/11/2024
Calm & professional
Posted on: 02/11/2024
That’s what fits the surgery at this time
Posted on: 02/11/2024
Empathetic and reassuring
Posted on: 02/11/2024
Excellent
Posted on: 01/11/2024
Did not problem solved
Posted on: 01/11/2024
Everyone treated me like a person rather than & care about me & my needs.
I keep telling my brother & sister inlaw to change from AC medics because they because they have been let down a few times
Posted on: 01/11/2024
The receptionist and the GP were very welcoming. There was no waiting time.
Posted on: 01/11/2024
BECAUSE I HAPPY
Posted on: 01/11/2024
Always found them helpful and friendly
Posted on: 01/11/2024
Good communication ,on time ,friendly staff
Posted on: 01/11/2024
Staff at gravel hill are always happy, welcoming and helpful
Doctor Fraser was kind, he listened to me without me feeling rushed, a really nice person and doctor , made me feel welcomed too
Posted on: 01/11/2024
Staff friendly doctor chan is very good just running slightly late with appointments
Posted on: 01/11/2024
The reception staff are not very friendly or helpful.
Posted on: 31/10/2024
Staff is polite and friendly. Surgery is close to home.
Posted on: 30/10/2024
Very helpful and also doctors are very good
Posted on: 30/10/2024
Always greeted with friendly members of staff, Dr Chan always professional and informative.
Posted on: 30/10/2024
Seen early. Lovely nurse. Julia is a credit to the surgery
Posted on: 30/10/2024
Very impressive and helpful to patients. Appointments are easy to get.
Posted on: 30/10/2024
The people are very nice
Posted on: 30/10/2024
Always very pleasant and helpful
Posted on: 30/10/2024
Very good service, caring, considerate and fast
Posted on: 30/10/2024
Excellent doctors
Posted on: 30/10/2024
every time I come the staff are always friendly assuring and professional thank you
Posted on: 30/10/2024
The way the surgery staff look after you.
Posted on: 30/10/2024
Very helpful and understanding thanks
Posted on: 30/10/2024
Having to wait 2 weeks for appointments
Posted on: 28/10/2024
The receptionist working on Monday 28th October in the morning was extremely helpful and done everything she could do to assist
Posted on: 28/10/2024
Early days yet as I’ve only just registered with this new GP practice.
My old GP surgery in Luton was quite professional.
Posted on: 28/10/2024
Nurse and receptionist very nice and on time
Posted on: 28/10/2024
All was good
Posted on: 26/10/2024
Dr Chan goes above and beyond with helping you, and listening to your health concerns. A brilliant GP!
Posted on: 26/10/2024
Waiting times are slightly delayed
Posted on: 26/10/2024
Dr Chan was very friendly and seemed to pay attention to the issues i had.
Posted on: 26/10/2024
Dr Chan saw me for my winter jabs appointment and was wonderful asking me about my general health and conditions.
Posted on: 26/10/2024
Very professional helpful and cheerful
Posted on: 26/10/2024
Excellent reception and process to seeing my GP.
Posted on: 26/10/2024
Because last few times kids and I was seen by doctor without appointment. Every time when I called receptionist is friendly and she is doing everything what she can for me to get phone call or appointment same day.
I do appreciate everything what they are doing.
Posted on: 26/10/2024
Having dressing changed
Posted on: 26/10/2024
I was seen on time and got to see my GP face to face but had to wait 3 weeks.
Posted on: 25/10/2024
Doctors are very helpful
Posted on: 25/10/2024
Clean
Posted on: 25/10/2024
The staff are very friendly and helpful, I’ve not had any problems booking appointments. Overall it has been a positive experience.
Posted on: 25/10/2024
My doctor was was understanding and polite.
Posted on: 25/10/2024
Good at what they do
Posted on: 25/10/2024
Nice staff
Posted on: 25/10/2024
Light and airy, staff are are very professional and nice people
Posted on: 25/10/2024
Very friendly and professional staff
Posted on: 25/10/2024
Very friendly and professional staff
Posted on: 25/10/2024
Good efficient service.
Posted on: 24/10/2024
Dr chan is brilliant he listens and send me for the appropriate tests
Posted on: 24/10/2024
Just to say I was happy my appointment
Posted on: 24/10/2024
All staff very helpful and responsive to queries
Posted on: 24/10/2024
Seen & dealt with efficiently
Posted on: 24/10/2024
Very professional friendly staff
Posted on: 24/10/2024
I filled this in yesterday
Posted on: 24/10/2024
The treatment I received.
Posted on: 24/10/2024
Suffer with anxiety when having blood pressure taking , Bernie suggested breathing exercises which she done with me and it really helped calm me done
Posted on: 24/10/2024
I asked for a blood test over the phone and when I came in they asked me the same questions I was asked over the phone in my appointment then proceeded to give me a slip that I can use to book for my next appointment so this one felt like a complete waste of time
Posted on: 24/10/2024
Very good polite and paitent
Posted on: 24/10/2024
Always helpful
Posted on: 24/10/2024
Never have a problem getting an appointment
Posted on: 24/10/2024
every time I attend I'm treated with curtesy and professionalism.
Posted on: 23/10/2024
Last 4 week I have had problems when I phoned surgery they were very helpful and made appointments for me
Posted on: 23/10/2024
Good efficient service
Posted on: 23/10/2024
Everyone is very friendly! Thank you!
Posted on: 23/10/2024
They are all helpful
Posted on: 23/10/2024
This surgery is excellent in the services it provides and the staff who provide it.
Posted on: 14/10/2024
Quick response to enquiries reasonable appointment time with nurse /doctor easy access
Posted on: 14/10/2024
Not enough appointments for the amount of patients or need more doctors
Posted on: 14/10/2024
As you where meant to call my daughter you called me and I was in the toilet - this is my daughters phone which you should have called
Posted on: 13/10/2024
Satisfied with the service
Posted on: 12/10/2024
Helpful
Posted on: 12/10/2024
The delay in getting a Dr appointment is too long
Posted on: 12/10/2024
Very helpful
Posted on: 12/10/2024
Because help the people went I need very soon
Posted on: 12/10/2024
Polite and friendly. No problems with getting an appointment.
Posted on: 12/10/2024
Perfect
Posted on: 12/10/2024
Because it was good
Posted on: 12/10/2024
Treated very well
Posted on: 11/10/2024
All staff were very friendly.
Posted on: 11/10/2024
Caring
Posted on: 10/10/2024
The nurse I saw I have seen before and both times she has made me feel at ease and it has been a pleasurable experience with her. Very very good at her job need more like her
Posted on: 10/10/2024
I was very well looked after and all my questions were explained very well to me.
Posted on: 10/10/2024
Dr. Chan was so friendly and helpful
Posted on: 10/10/2024
When you want to see the doctor you want it straight away not 2 weeks in the future
Posted on: 10/10/2024
He listens
Posted on: 10/10/2024
Thank you for your great service Dr.Chan.
Posted on: 10/10/2024
Getting to see a nurse for vaccinations was very quick however to book to see a doctor the time to wait is very disappointing. I realise you can have a phone call however if you want to show them something it is very difficult to over the phone.
I would also like to add the receptionist was very polite.
Posted on: 10/10/2024
I was greeted in a pleasant manner by both the receptionist and the nurse who took blood for a routine test. Taking the blood was painless and done very efficiently.
Posted on: 09/10/2024
I hadn’t been to the doctors for years. I had an appointment with the nurse she explained everything to me. It was nice and relaxed. A nice atmosphere.
Posted on: 09/10/2024
I saw the nurse Kim and she is really lovely, friendly and gentle
Posted on: 09/10/2024
All staff are very helpful.
Posted on: 08/10/2024
Very helpful
Posted on: 08/10/2024
You have to wait so long for an appointment. Some doctors are brilliant, some should not be there anymore.
Posted on: 08/10/2024
I was seen be the dr on time
Posted on: 08/10/2024
Always pleasant when I go there
Posted on: 07/10/2024
Nice person
Posted on: 07/10/2024
I have had to have dressing done every 3 to 4 days for the last 3 weeks and Bernie is brilliant at doing it I like seeing her she knows how to help people
Posted on: 07/10/2024
My appointment was cancelled.I took the day off from work.
Posted on: 07/10/2024
The receptionist was highly professional and the nurse that attended to me was highly efficient and very pleasant.
Posted on: 05/10/2024
Visit on time and useful information
Posted on: 05/10/2024
The blonde receptionist was really friendly and polite.
Dr chan is a fantastic doctor goes above and beyond
Posted on: 05/10/2024
Had a dressing changed friday by a hca was at hub Saturday morning in pain as dressing was too tight
Posted on: 05/10/2024
Excellent service
Posted on: 05/10/2024
Staff very friendly
Posted on: 02/10/2024
Made me feel at ease I hate injections thank you
Posted on: 02/10/2024
Good friendly service
Posted on: 02/10/2024
Normally very good but yesterday I should of seen the doctor and not the other one but messed up
Posted on: 02/10/2024
Fantastic doctor kind and friendly surgery were very helpful and
Posted on: 02/10/2024
Got seen too straight away by health care worker thank you.
Posted on: 02/10/2024
The staff are all very kind and helpful, the phone is always answered, and the doctors take time to listen to you and you never feel you are being rushed. I have friends who are allocated time slots to ring for appointments and even then they can't get through to their doctors. I believe I have the best surgery out of all of them.
Posted on: 02/10/2024
I was examined thoroughly, and I really felt the doctor was really looking after me and I felt at ease .
Posted on: 02/10/2024
always treated well when I go to see the doctor
Posted on: 02/10/2024
Lovely service, helpful text updates.
Posted on: 02/10/2024
The l The doctor was amazing and he gave me a good explanation about half of my son
Posted on: 02/10/2024
Everyone is very helpful
Posted on: 02/10/2024
Above and beyond the best practice , a huge thank you for arranging appointment for my daughter
Posted on: 02/10/2024
Excellent
Posted on: 02/10/2024
Always helpful
Posted on: 02/10/2024
Much better doctor on this visit more test to be done will want to see this doctor all the time
Posted on: 02/10/2024
My GP Dr Chan is very caring and efficient. The whole atmosphere around the surgery is great.
Posted on: 02/10/2024
The doctors nurses and receptionists have all been very helpful and pleasant
Posted on: 01/10/2024
Dr Nathan really cares and makes me feel comfortable
Posted on: 01/10/2024
Dr Chan always extremely helpful & attentive. Got answers to my questions. Reception staff always very welcoming
Posted on: 01/10/2024
Always been there when had a problem
Posted on: 01/10/2024
Cannot always get an appointment when needed
Posted on: 30/09/2024
Don't ever have a problem getting an appointment, the practice nurse for my last appointment was superb so attentive and friendly
Posted on: 29/09/2024
I see Dr Chan and he is very good and considerate.
Posted on: 29/09/2024
They help ease my mind and quick on hospital appointments ect
Posted on: 28/09/2024
I was very please with my vist to surgery yesterday the doctor was very helpful with my question.
Posted on: 28/09/2024
Always put me at ease
Posted on: 28/09/2024
Appointment times can be long
Posted on: 28/09/2024
Pleasant people, helpful.
Posted on: 27/09/2024
Doctors to help you get better and to see the nurse every 3 months to have blood pressure and blood taken 10/10 for the Doctor's
Posted on: 27/09/2024
The nurse that did my baby’s injections was very caring and very informative
Posted on: 27/09/2024
Seen on time very nice nurse and polite
Posted on: 27/09/2024
Polite helpful
Posted on: 27/09/2024
Have always had good experiences with all staff!
Posted on: 26/09/2024
Kim is a credit to the surgery as she always makes me feel comfortable
Posted on: 26/09/2024
The Doctor did his best show that he care .
Posted on: 26/09/2024
Would rate surgery better but appointments availability is awful
Posted on: 26/09/2024
Pharmacist was very helpful. It was a very useful review which highlighted possible side effects of my medication which was relevant to a recent incident. Helpful information provided.
Posted on: 26/09/2024
Dr Meera Nathan, was excellent and very kind to me. She understands my feelings and need. I wish she could be my name doctor and I don’t have to see other doctors at the surgery.
Posted on: 26/09/2024
Can never speak to or see a doctor for St least 3 weeks
Posted on: 26/09/2024
The doctor was very helpful
Posted on: 26/09/2024
Professional friendly and painless
Posted on: 26/09/2024
Well run
Posted on: 26/09/2024
Good service should be recommended
Posted on: 26/09/2024
The surgery very friendly
Posted on: 26/09/2024
Laura was very helpful and professional giving me a lot more travel information than I was expecting
Posted on: 26/09/2024
Sorts most of my problems quickly
Posted on: 26/09/2024
They do their job. That health clinic is supporting a community in more than just health dilemas. Elegantly. Unsung to its neighbouring organisations maybe, but I know that the community very much appreciates them……You can share that. Thank you.
Posted on: 25/09/2024
Good service. Dr chan is great
Posted on: 25/09/2024
Pleasant & professional people
Posted on: 25/09/2024
Very good staff polite and helpful
Posted on: 25/09/2024
All my queries where explained and discussed very happy.
Posted on: 25/09/2024
The reception staff are not very friendly or understanding
Posted on: 25/09/2024
I feel like every interaction I’ve had has been positive and staff and nurses and doctors are friendly
Posted on: 25/09/2024
Always been seen when asked for an appointment very understanding doctors and receptionist staff and always felt that I had been treated well and we're very good understanding
Posted on: 25/09/2024
Staff always helpful and polite
Posted on: 25/09/2024
That’s what I experience.
Posted on: 25/09/2024
Very nice service
Posted on: 24/09/2024
Dr chan is a excellent doctor he always listen and help you thru your problems
Posted on: 24/09/2024
The reception team actually gives me anxiety when i have to call in, they are rude they think they are actual doctors when they are not. They have a tone of voice like they do not want to be there!! They often tell you there is no appointment only to have the actual doctor call you and tell you to come asap!! The rest of the doctors is fine its just the rude reception that lets you down again and again
Posted on: 24/09/2024
Very pleasant and thorough
Posted on: 24/09/2024
I attended cervical screening. The nurse was very good The communication, explanation and calming myself. She showed compassion and empathy.
Posted on: 24/09/2024
I have been treated fairly well by the doctor’s
Posted on: 24/09/2024
Because the nurse who did the pap smear test yesterday was soo lovely and patient
Posted on: 24/09/2024
Always helpful
Posted on: 23/09/2024
I always find the staff and doctors friendly and heloful
Posted on: 23/09/2024
Friendly and heloful
Posted on: 23/09/2024
After a period of apparent confusion as to where things were going re my condition Dr D Chan took control & a plan was formulated & instigated.
Posted on: 22/09/2024
All staff go above and beyond, they make things as pleasant as they can for everybody.
Posted on: 22/09/2024
Gp was exceptional in engaging with my child.
Posted on: 22/09/2024
Seen on time and very good
Posted on: 21/09/2024
Staff are professional and polite.
Posted on: 21/09/2024
Pain management
Posted on: 21/09/2024
Gp was professional and listen to my complain
Posted on: 21/09/2024
Well run and no problems
Posted on: 20/09/2024
The doctors and staff are very much concerned about the well being of their patients.
Posted on: 20/09/2024
I always receive excellent care from my surgery and always feel at ease discussing my problems.
Posted on: 20/09/2024
Just always thorough
Posted on: 20/09/2024
Don't know what to say really I don't go to the surgery often, I don't have any issues or problems all good
Posted on: 20/09/2024
Always so helpful and the Dr's are very caring.
Posted on: 20/09/2024
My answer to question is because I always see the doctor I like
Posted on: 20/09/2024
It’s a shame Dr Kumar has left but Dr Nathan is a good substitute
Posted on: 19/09/2024
The staff are all caring an helpful
Posted on: 19/09/2024
Laura was the most professional and efficient medical professional I have seen to date.
Posted on: 19/09/2024
Welcoming reception staff, always willing to assist. Gp very thorough. Excellent service
Posted on: 19/09/2024
Very friendly, helpful and professional staff - GP’s and office personnel.
Posted on: 19/09/2024
Always been well looked after
Posted on: 19/09/2024
Staff were very polite, respectful and informative
Posted on: 18/09/2024
Very helpful and listen to you, makes you feel your not wasting their time ,
Posted on: 18/09/2024
Always helpful and lovely starf
Posted on: 18/09/2024
The staffs are lovely and nice to talk to.
Doctor David Chan always give me the best treatment and care
Posted on: 18/09/2024
The nurse i saw was lovely very friendly but still professional and explained everything clearly about the prositure I had done and answered my question fully and I fully understood what she had to say
Posted on: 18/09/2024
Good service. Very friendly and personal interested in patients.
Posted on: 18/09/2024
Because you get specialist treatment.
Posted on: 18/09/2024
They are outstanding
Posted on: 17/09/2024
Polite and professional
Posted on: 17/09/2024
Amazing nurse, very easy to talk too and so friendly
Posted on: 17/09/2024
Best doctor in Croydon
Posted on: 17/09/2024
Helpful, quick appointment, polite
Posted on: 15/09/2024
Always positive and polite
Posted on: 15/09/2024
Lovely doctor
Posted on: 15/09/2024
The doctor I saw is the most professional and caring doctor I have ever met. I work in the nhs my self and have met a lot of doctors for professional reasons and as a patient.
He listened and left knowing I had received the best care and advice. He is a credit to the practice
Posted on: 13/09/2024
The Doctor is very kind and good
Posted on: 13/09/2024
Always felt comfortable and staff are polite and friendly with a smile
Posted on: 13/09/2024
Got appointment on day of ringing which was reassuring as felt very ill.
Posted on: 13/09/2024
Felt listened to and supported throughout. Happy with service and advice.
Posted on: 13/09/2024
Saw Doctor David Chan who is a great doctor but the problem with anything is the wait and time to be able to see a doctor when you need to see one
Posted on: 13/09/2024
Dr Frazer is a excellent Dr he is so caring and especially kind
Posted on: 13/09/2024
Because the doctor is good
Posted on: 13/09/2024
When I came out I am very satisfied because all my issues are solved or are in the way to do it.
Posted on: 12/09/2024
The staff were very helpful and the doctor was answering my questions very clearly
Posted on: 12/09/2024
Very good GP’s and never kept waiting for long
Posted on: 12/09/2024
I had an outstanding condition now being treated correctly.
Posted on: 12/09/2024
Just joined and i it was a mixed experience.
Once finally accepted I had to wait another week to see the pharmacist before you send my prescription to the chemist.
In the appointment all he asked was my weight and what each tablet does which I would have no idea.
Then booked an appointment with doctor, receptionist was lovely she never asked me to let her know what was wrong , which I'm not used too.
Was told I don't have an actual doctor I just choose, that's not normal either.
Posted on: 12/09/2024
Very friendly and professional
Posted on: 12/09/2024
Been with Parkway for many years, and pleased with the service
Posted on: 12/09/2024
Good service all round
Posted on: 12/09/2024
The receptionist was very friendly and helpful and my appointment was on time was not impressed with the doctor I saw I found him rude and very dismissive didn't want to listen to me and will not want to see him ever again and will be making a point to see another doctor upon my return to the surgery.
Posted on: 12/09/2024
Because I always receive excellent service.
Posted on: 12/09/2024
The nurse Kim, was great and very helpful,
Posted on: 12/09/2024
Great Physiotherapist
Posted on: 12/09/2024
Excellent, perfect. I fill that the Gp are listening to me.and the receptionist are polite and perfessional.
Posted on: 12/09/2024
Once there cannot fault the docs , but having to wait 4 weeks for a face to face appointment is disgraceful!!
Posted on: 12/09/2024
Most of the time they are on time and friendly
Posted on: 12/09/2024
Very hard to get an appointment, waiting time to be seen by a doctor, from 1-3 weeks.
Posted on: 11/09/2024
Everyone is always able to answer any questions and sort out any problems I may have - The Doctor I saw reassured me and explained things so I understood - thank you
Posted on: 11/09/2024
Can not thought
Posted on: 11/09/2024
Very friendly and helpful staff and doctor chan is very nice and helpful and friendly
Posted on: 11/09/2024
Very good service. Doctors are so good.
Posted on: 11/09/2024
Surgery space
Posted on: 11/09/2024
Mostly fairly helpful and normally get an appointment without to much delays
Posted on: 11/09/2024
Good communication, easy to make an appointment
Posted on: 11/09/2024
The doctor was so brilliant yesterday thank you so much
Posted on: 11/09/2024
Dr Chan saw me. He is very kind, considerate and looked after all my needs & medicines and reviewed me.
Posted on: 11/09/2024
Didnt encounter any problems and didn’t have to wait to long
Posted on: 10/09/2024
I have been attending appointments here for many years as a child and adult ,sometimes I have a very positive experience other times not so much .
Posted on: 10/09/2024
Friendly and efficient reception staff and Nurse Kim is always really pleasant, reassuring, always sees me on time and does without fuss what I am there for be it BP check or Flu Jab.
Posted on: 10/09/2024
Easy to book appointment and friendly staff
Posted on: 10/09/2024
Well organised
Posted on: 10/09/2024
Good work
Posted on: 10/09/2024
I've been a patient there for over 18yrs and I've never had any issues are bad vibes , always very welcoming staff's which is what we as patients like because it help to relax me especially
Posted on: 10/09/2024
I reported being stress among other health challenges I had in 2021. I was adviced to take sometime off studies and reduce my workload of which I did. I requested for my medical record after 3 years due to professional exam body insistance to see my medical record for stress related complaint, and to my amazement, the stressful complaint wasn't recorded. I'm wondering what again have they missed and not recorded. Are the professional being selective of what we reports them? Are the custodians of our health playing with our life. I'm very crossed.
Posted on: 10/09/2024
Deal with your concerns and polite good doctor too
Posted on: 10/09/2024
Always helpful
Posted on: 09/09/2024
My waiting time was short and the Dr was attentive and helpful. The staff seem nice.
Posted on: 09/09/2024
I like the staff most of them are very helpful
Posted on: 09/09/2024
Staff were very supportive, friendly, welcoming and reassuring. Very informative for the services I came for
Posted on: 09/09/2024
Very polite, helpful and friendly
Posted on: 09/09/2024
Caring and professional staff
Posted on: 09/09/2024
The doctors are great and understanding and also listen
Posted on: 07/09/2024
Very caring and professional attitudes
Posted on: 07/09/2024
For me it's interaction some people are good with it and some are not it's nice to hear a cheery voice or to have a little laugh when you're not feeling wonderful yourself.
Posted on: 07/09/2024
Courteous staff . Good doctors
Posted on: 07/09/2024
Been visiting since I was little everyone is always very nice .
Posted on: 07/09/2024
Service is good
Posted on: 07/09/2024
It would have been very good but I don't like having to go to Gravel Hill sometimes.
Posted on: 07/09/2024
Always found them very helpful and polite
Posted on: 07/09/2024
Staff very prompt and helpful and polite
Posted on: 07/09/2024
They try to refer you to hospital for most of the issues that need urgent referral
Posted on: 07/09/2024
The staff are really excellent
Posted on: 07/09/2024
Great service
Posted on: 07/09/2024
I waited for 2weeks to see a doctor who did not even bother to examine the condition for my visit, l tried very hard for him to eventually prescribe a cream for the condition l went there with.
Posted on: 06/09/2024
Good Dr's and good staff. Caring
Posted on: 06/09/2024
Never any problems.
Posted on: 06/09/2024
Very friendly and efficient
Posted on: 06/09/2024
Very positive
Posted on: 06/09/2024
Treat with care
Posted on: 06/09/2024
Staff are brilliant, kind and helpful
Posted on: 06/09/2024
I had my blood test done Tuesday and Kim is a very lovely lady who has time for her patients. She talked me through the respiratory injection which I had. Very pleased
Posted on: 06/09/2024
Very good service.
Posted on: 06/09/2024
Nice and clean and got seen quickly
Posted on: 06/09/2024
The nurse was so reassuring and friendly
Posted on: 06/09/2024
Excellent Physiotherapist very informative, honest & helpful.
Posted on: 06/09/2024
It's a good surgery, they look after me and my family. Very happy with them
Posted on: 05/09/2024
Nurse was very kind helpful and polite
Posted on: 05/09/2024
Had no problems at all ( Thank you)
Posted on: 05/09/2024
Always very helpful and very polite fit us in as soon as possible could not be any better thank you
Posted on: 05/09/2024
Good Quick & service
Posted on: 05/09/2024
Local and very good staff working here
Posted on: 04/09/2024
Everything about the surgery is great
Posted on: 04/09/2024
My doctors have an always will be very trusted to what I go threw my doctor is a very important person in my life
Posted on: 04/09/2024
Doctor Fraser was very kind and sensitive and answered all my questions. It’s a shame we have to wait so long for an appointment, bring back the old days
Posted on: 04/09/2024
Nurse was lovely. Got my baby vaccine done quickly. No tension
Posted on: 04/09/2024
The staff are always polite and friendly. The nurse was very helpful, professional and lovely to deal with
Posted on: 04/09/2024
All persons do their duties properly
Posted on: 04/09/2024
Don't visit often but anytime I go staff are very friendly and efficient
Posted on: 04/09/2024
Cos the staff was lovely and helpful
Posted on: 04/09/2024
Friendly and efficient service from all staff.
Posted on: 04/09/2024
Was seen on time the doctor took his time and listen to me
Posted on: 04/09/2024
Kind, efficient staff
Posted on: 03/09/2024
You could hear the receptionists general and unrelated conversations.
Posted on: 03/09/2024
They look after me
Posted on: 03/09/2024
Always able to get an appointment and staff are helpful
Posted on: 03/09/2024
Very professional and caring staff, from reception to GPs. Wonderful.
Posted on: 03/09/2024
My nurse is wonderful!
Posted on: 03/09/2024
Nurse Laura is so friendly and treat everyone equally
Posted on: 03/09/2024
Pleasant, helpful people.
Posted on: 03/09/2024
I always find the receptionists and Dr's very efficient and welcoming. I have my favourite Dr's, so sometimes have to wait but I don't mind doing that I like being able to order prescriptions and book appointments online, it is much easier.
Posted on: 03/09/2024
Staff are polite and helpful. Have no problem getting help / advice or appointment when I need one
Posted on: 03/09/2024
Dr Kevin Chan was excellent,listened to me,and did a good examination of my ears and chest,and picked up on a condition that no one else has, referral to hospital to get this checked.
Posted on: 01/09/2024
Very professional and friendly.
Posted on: 01/09/2024
All there to help when needed staff are all very friendly
Posted on: 01/09/2024
Was good to actually see someone face to face and not at the other end of a phone call
Posted on: 01/09/2024
The staff were very helpful. I was seen on time.
Posted on: 01/09/2024
Always answer my questions
Posted on: 01/09/2024
Easy to access appointments and kind staff, minimal waiting time on the phones
Posted on: 01/09/2024
I had a smear cervical test and the nurse ( Laura) was very nice she made me feel better during the whole process. She was very comforting.
Posted on: 01/09/2024
Always helpful and time for patients
Posted on: 01/09/2024
Very thorough with examination and listening to me.picked up on condition that not picked up on previously.happy that things getting sorted out
Posted on: 01/09/2024
I have continuity off care as I see dr David Chan even if I have to wait for several weeks for an appointment he has time to explain any medical issues /concerns you may have always professional & considerate always pleasant
Posted on: 31/08/2024
Receptionists all very good very helpful Doctors very understanding they dont rush you friendly and helpful
Posted on: 31/08/2024
Very friendly and well run.
Posted on: 31/08/2024
This is the best Dr's surgery
Posted on: 31/08/2024
it was very tidy and organised. The receptionist was very pleasant and helpful.
Posted on: 31/08/2024
Seen on time with polite and professional staff
Posted on: 31/08/2024
I have never had a bad experience from this Doctor surgery always been very positive in every way
Posted on: 30/08/2024
Good interest on me
Posted on: 30/08/2024
The staff is friendly.
The problem is in understanding each other between reception and doctors.
I had to spent a half of day going back and forth trying to make a comprehensive blood test for doctors in Spain.
Posted on: 30/08/2024
Prompt friendly and informative
Posted on: 30/08/2024
Very helpful staff , nurse explained everything she was having to do to me lovely lady
Posted on: 30/08/2024
The nurse I saw was very helpful and friendly
Posted on: 30/08/2024
Doctor listens , no rushing u out off door.
Concerning
Posted on: 30/08/2024
All staff Doctors Nurses and reception staff are all polite very helpful.
Posted on: 29/08/2024
Excellent care
Posted on: 29/08/2024
I never have a problem there
Posted on: 29/08/2024
I have no problems with this surgery
Posted on: 29/08/2024
Good quality service
Posted on: 29/08/2024
Very polite and helpful
Posted on: 29/08/2024
They were very helpful and nice
Posted on: 29/08/2024
Nurse was very helpful engaging and polite
Posted on: 28/08/2024
The nurse is very good
Posted on: 28/08/2024
Seen promptly and everything went satisfactorily
Posted on: 28/08/2024
The Doctor who helped me was very good. He explained to me properly what was my problem. He did rush. Very professional
Posted on: 28/08/2024
Always so very helpful and get to what you need when you need it for a much appreciated for this Doctor surgery better difference from the ones up in Chesington where you would never get an appointment or nothing
Posted on: 28/08/2024
There great
Posted on: 28/08/2024
Very helpful friendly in the surgery or on the phone think we are very lucky always helpfull
Posted on: 25/08/2024
Very caring and polite staff
Posted on: 25/08/2024
The GP Dr Chan excellent very empathetic listens and follows up
Posted on: 25/08/2024
All the staff and Doctors are very helpful and professional.
Posted on: 25/08/2024
Very professional staff
Posted on: 25/08/2024
I was seen on time and very respectfully
Posted on: 25/08/2024
I like the surgery
Posted on: 23/08/2024
The receptionist at Grave Hill Surgery (oriental Asian origin) very unhelpful and reluctant to assist
Posted on: 23/08/2024
Because the person I had to see delt with my case as it should had been professional
Posted on: 23/08/2024
Friendly staff
Posted on: 23/08/2024
It’s going to change my life
Posted on: 23/08/2024
I have always been very pleased with the way I have been treated
Posted on: 23/08/2024
As usual very considerate takes time to listen and very thorough
Posted on: 23/08/2024
They are always very helpful and polite to help sort anything out and the doctors and staff are very good at their jobs
Posted on: 23/08/2024
every time I attend I'm always at ease and reassured and leave feeling happy thank you
Posted on: 23/08/2024
The place is neat. I always get to speak to someone on the phone and receptionists are nice and polite. The doctors are professional
Posted on: 23/08/2024
Able to obtain appointments, although timescale not great
Posted on: 23/08/2024
was served quickly and got treatment.
Posted on: 22/08/2024
Dr arranged a follow up appointment but when i attend for my appointment i was told no appointment booked. Waste of time very unprofessional
Posted on: 22/08/2024
Easy access to appointments. Friendly staff.
Posted on: 22/08/2024
Reception staff are very efficient
Posted on: 22/08/2024
Gaps are getting bigger for Appointments sadly
Posted on: 22/08/2024
Very friendly nurse that I see I had no problems at all with the Nurse very professional
Posted on: 22/08/2024
All staff listen to ur concerns
N help where they can
Posted on: 22/08/2024
Appointment with Kim the nurse,she made me feel relaxed and very comfortable
Posted on: 21/08/2024
The staff are very friendly
Posted on: 21/08/2024
Very good service
Posted on: 21/08/2024
Very friendly and helpful.
Posted on: 21/08/2024
I m very happy.
Posted on: 21/08/2024
always nice to be treated well and with respect every time by the dr I have seen
Posted on: 21/08/2024
nice to be treated well every time by the dr I have seen
Posted on: 21/08/2024
I like the staff
Posted on: 21/08/2024
Dr Chan is very good and considerate & looks after you very well
Posted on: 21/08/2024
Everything was good thanks
Posted on: 21/08/2024
Very friendly making you feel relaxed
Posted on: 21/08/2024
Doctor wasnt helpful and unprofessional
Posted on: 21/08/2024
Doctors and nurses are first class make u feel at ease and always give u there full attention plus are very friendly
Posted on: 21/08/2024
Everyone is friendly and helpful
Posted on: 21/08/2024
That’s what I think, they are fair answers
Posted on: 20/08/2024
The doctor saw me and helped me with my skin
Posted on: 20/08/2024
I am always treated well by all at the surgery .
Posted on: 20/08/2024
Laura the nurse was very friendly and made me feel at ease.
Posted on: 20/08/2024
every time I have been there the service has been first class thank you
Posted on: 20/08/2024
This time good medication, previous lead me to family problems
Posted on: 20/08/2024
Very Nice person
Posted on: 20/08/2024
Great staff great doctors and always very helpful
Posted on: 20/08/2024
Dr Chan is a very supportive and considerate individual. I was seen by a Nurse who was smiling throughout my time there
Posted on: 20/08/2024
Cervical screening nurse made me feel very comfortable and explained everything throughout.
Posted on: 19/08/2024
Dr chan is amazing and the receptionist was very quick, helpful and friendly (even whilst multitasking!)
Posted on: 19/08/2024
Professional clean and friendly staff
Posted on: 18/08/2024
Helpful when needed
Posted on: 18/08/2024
Kim the nurse very efficient and polite. Also the staff answering the telephone and Dr Chan for explaining things politely. Getting an appointment can be challenging. Overall a good service.God
Posted on: 18/08/2024
Dr Nathan has always been a great Dr and I trust her with my health and queries. Dr Nathan is compassionate and always listens first .
Posted on: 18/08/2024
Lauren was very nice and always makes me feel at ease when coming in for my cervical check. She is a great nurse and very professional
Posted on: 18/08/2024
Friendly and caring staff. Many thanks to Kim
Posted on: 18/08/2024
The nurse I saw for my appointment was amazing, she explained in detail what to expect and how the test works, I’ve not had anyone explain the whole process to me before. She made me feel very comfortable, was calm and friendly. Thank you
Posted on: 18/08/2024
Prompt attention when ever I visited surgery. Staff interpersonal skills and relationship very good
Posted on: 17/08/2024
Always very helpful
Posted on: 17/08/2024
I like the staff
Posted on: 17/08/2024
Ease of making appointment. Seen on time. Pleasant and informative nurse
Posted on: 17/08/2024
I like the doctors
Posted on: 17/08/2024
Very helpful & always look after me very well
Posted on: 16/08/2024
Everyone from the receptionist Doctors nurses are brilliant
Posted on: 16/08/2024
Dr David Chan as always listened, paid attention & tried to help me . I can see why it takes so long to be able to see him as he must be in demand.
Posted on: 16/08/2024
Not easy to see doctor when needed, always advised to call 111
Posted on: 16/08/2024
Always satisfied when seen , but waiting 3-4 weeks for a face to face appointment is unacceptable to be honest
Posted on: 16/08/2024
They always try to find out any other available appointments or alternatively other GP surgeries that are within their area that can take their patients, and the receptionist are always polite and helpful.
Posted on: 16/08/2024
No drinking water in waiting room.
No fans in hot water
And can never get an appointment with doctor
Have to explain to phone girls and they don't understand your complaint.and don't listen
Posted on: 16/08/2024
Everything was good...
Posted on: 16/08/2024
I am finding it hard to get results for how I feel! But the doctor I see yesterday! Sorry don’t know his name is wonderful at gravel hill
Posted on: 16/08/2024
Great service
Posted on: 16/08/2024
From booking my appointment to actually being seen I had to wait for 2 weeks before seing à GP. Waiting time is too long
Posted on: 15/08/2024
Once seen its great , but 4 weeks wait for a gp appointment is actually not acceptable
Posted on: 15/08/2024
So hard to get an appointment
Posted on: 15/08/2024
Great service as always.
Posted on: 15/08/2024
Staff were kind and helpful and surgery was clean.
Posted on: 15/08/2024
My nurse was amazing explained everything helpful and friendly
Posted on: 14/08/2024
Very friendly and felt comfortable
Posted on: 14/08/2024
I have had the other Medical practices in New Addington , and this medical center is well above the standard of all the others , well run , clean, I have the Best Doctor I have ever had , and the Nurses are very good at their job, No Complaints Here ,
Posted on: 14/08/2024
Great staff thanks
Posted on: 14/08/2024
Dr chan
Posted on: 14/08/2024
Yes very difficult to an appointment
Posted on: 14/08/2024
Sometimes can’t get an appointment
Posted on: 13/08/2024
Depending on who you speak to when contacting he surgery
Posted on: 13/08/2024
Donna Francis took the time to listen and advise during my medication review appointment.
Posted on: 13/08/2024
Staff are always very polite and professional. The interior spaces always seem very clean.
Posted on: 13/08/2024
My last two visits to the Doctors both Doctors have been very good ( exceptional) the three visits prior to that I feel they was guessing just two pass the buck
Posted on: 13/08/2024
Find them easy to deal with , and the staff are friendky and helpful , which is a huge change from previously
Posted on: 13/08/2024
it is smooth and the nurse explain very clear to me
Posted on: 13/08/2024
I'm very happy wit my nurse. Laura hurch. She's very suportive&so great with my health issues & Ernie who does the blood tests for me. As I have bad vains&afear of neddles
Posted on: 13/08/2024
Difficulty I. Getting appt without having to wait 3 wks
Posted on: 12/08/2024
Because you asked me to, and to big up the nurse, Julia, who is wonderful and very professional
Posted on: 12/08/2024
Difficulty in getting appointments
Posted on: 12/08/2024
It seems ok at the moment. I am new to the surgery.
Posted on: 10/08/2024
Be better If able to see your doctor without an inquest , like it used to be
Posted on: 10/08/2024
The waiting area needs to be better laid out
Posted on: 09/08/2024
I have been with this surgery for many years and have always had a very good service . Nurse Kim and Dr Chan are amazing.
Posted on: 09/08/2024
Absolutely brilliant patient care looked after me and my problems with more than very good care it was outstanding. Parkway health enter has always been there for me
Posted on: 09/08/2024
Because unless it's very urgent I always book to see my own GP at the surgery. The doctor knows my history well that saves a lot of time during the appointment
Posted on: 09/08/2024
I went for a routine blood test with a nurse at the Gravel Hill surgery and she picked up I was unwell so promptly arranged for an appointment for me to see a doctor that morning.
Posted on: 09/08/2024
Kim the nurse is so helpful and patient I really like her
Posted on: 08/08/2024
It simply is :)
Posted on: 08/08/2024
Good treatment always.friendly.
Posted on: 08/08/2024
Because Dr Chang was very helpfull
And the Nurse was very helpfull
Posted on: 08/08/2024
Everyone is always very helpful, and polite, 100 per cent improvement on my previous surgery
Posted on: 08/08/2024
The doctor was extremely caring.
Posted on: 08/08/2024
The doctors are amazing and reception staff is friendly.
Posted on: 07/08/2024
Dr. David Chan is simply AMAZING!!!!!
A very Good listener and DOER. Thanks David
Posted on: 07/08/2024
Friendly good service
Posted on: 07/08/2024
Good and satisfactory service
Posted on: 07/08/2024
Have to wait ages for an appointment
Posted on: 07/08/2024
The staff are lovely and very helpful appointments are getting easier to get
Posted on: 06/08/2024
Been with this surgery and previous occupants since 1969
Posted on: 06/08/2024
Easy to get appointments and all staff very helpful
Posted on: 06/08/2024
Didn’t have to wait too long considering the work load you have
Posted on: 06/08/2024
Very nice doctor and nurse .Great service , very thorough, very pleased
Posted on: 06/08/2024
Excellent service
Posted on: 06/08/2024
Friendly, Understanding and very helpful service and always feel listened to
Posted on: 05/08/2024
Blood test actioned quickly after consultation at hospital & wait time there ridiculous. Kim as usual efficient but kind .
Posted on: 05/08/2024
Very good
Posted on: 05/08/2024
Very good
Posted on: 05/08/2024
The nurse is friendly and efficient
Posted on: 05/08/2024
Very busy but so helpful
Posted on: 05/08/2024
The nurse I have seen the past 2 times for my daughters injection has been so lovely. She is calming and easy to talk to and gives a lot of information on what injections she is about to give and also answers the multiple questions I have about all sorts of other things.
Posted on: 05/08/2024
Politeness, efficiency and helpful.
Posted on: 04/08/2024
Kim the nurse was amazing for my mum
Posted on: 04/08/2024
Because it can take so long to see the doctor and inside the surgery
Posted on: 04/08/2024
Excellent Physio looking forward to next Appointment
Posted on: 03/08/2024
I have a Doctor who knows my condition and gives me wonderful advice , the staff at always friendly and am seen promptly.
Posted on: 03/08/2024
Dr Chan is the best doctor we've ever had its hard to get an appointment with him but he's worth the wait
Posted on: 03/08/2024
I can only answer the questions honestly. The surgery has always been very clean. I have always been treated with respect when I visit or when I am on the phone. I have found everyone to be helpful and sympathetic to my needs.
Posted on: 03/08/2024
Dr chan is the best and always listens to you
Posted on: 03/08/2024
I have a better understanding of how the body works and what i need to do to get better
Posted on: 03/08/2024
Treaded with respect
Posted on: 03/08/2024
Blood test booked in quickly & Kim as always really nice
Posted on: 03/08/2024
Sometimes you have to wait two or three weeks for a non urgent appt but the Doctors are very good, they have time for you and are very good at following things up. Very happy with them.
Posted on: 02/08/2024
Quick and professional and cheerful
Posted on: 02/08/2024
My husband very speedy treatment for cancer.
Posted on: 02/08/2024
Surgery are now good at prompting me to seek check ups and follow up treatment. Team are friendly and helpful throughout.
Posted on: 02/08/2024
I am following instructions and hope i can get through the physiotherapy with out having surgery
Posted on: 02/08/2024
Staff are very efficient.
Posted on: 01/08/2024
Whole staff is polite and very helpful but Dr Chang is the best
Posted on: 01/08/2024
Staff members are very friendly
Posted on: 01/08/2024
Very understanding and Dr took his time and listened to you
Posted on: 01/08/2024
Reception staff always helpful - doctors good
Posted on: 01/08/2024
Doctor answered all my questions that I asked, I wasn’t rushed,
Posted on: 01/08/2024
Staff are very nice
Posted on: 01/08/2024
The nurse was very good, no pain!
Posted on: 01/08/2024
The doctors and staff are very helpful and kind to me and I got answers about my worries
Posted on: 01/08/2024
Very good, always very helpful
Posted on: 01/08/2024
Always get help when I need it
Posted on: 01/08/2024
Because is the best surgery
Posted on: 01/08/2024
Always helpful and understanding
Posted on: 01/08/2024
Visit last time was good
Posted on: 01/08/2024
Doctors always willing to listen & help find a solution. Reception staff also very helpful & pleasant.
Posted on: 01/08/2024
Every person from the receptionist to the nurse and the doctors are all very polite and professional.
Posted on: 01/08/2024
The reason for my answer is to personally also to do with the amount of time you have to wait for a doctor when you book a appointments it takes for ever
Posted on: 01/08/2024
Staff are very friendly and nice
Posted on: 01/08/2024
Good customer service
Posted on: 01/08/2024
The HCA that took my blood was very polite and friendly, I even asked her to take my blood pressure, which she happily did.
Posted on: 01/08/2024
I was given an urgent appointment although available appointments would have been in 2 weeks time.
Posted on: 01/08/2024
This doctors surgery and all the staff are always amazing. Always helpful, kind, caring and see you as soon a possible.
Posted on: 01/08/2024
Friendly reception staff and GP
Posted on: 01/08/2024
Kim the nurse is always really kind whenever I see her for a blood test
Posted on: 30/07/2024
Staff are helpful , always easy to get an appointment
Posted on: 30/07/2024
Good experience when I have used the service.
Posted on: 30/07/2024
All staff are very helpful in all aspects and polite
Posted on: 30/07/2024
Very good experience with HCA.
Posted on: 28/07/2024
I was seen on time of my appointment and the Dr explained the issues I am having and suggested various option which made help me to make a decission moving forward
Posted on: 28/07/2024
Always helpful and friendly
Posted on: 28/07/2024
The Doctor is very kind
Posted on: 28/07/2024
Very good doctor
Posted on: 28/07/2024
Usually see the Practice nurse who is always pleasant and helpful to me.
Posted on: 27/07/2024
Very helpful Dr who listened
Posted on: 27/07/2024
Everyone has been very helpful and supportive
Posted on: 27/07/2024
Dr Chan is good, cosiderate and very helpful.
Posted on: 27/07/2024
Always helpful and polite in reception. Thank you.
Posted on: 27/07/2024
Not happy that everything has to be done through an app. I prefer the personal interaction especially since the issues with the NHS. It took me three days to request my repeat medication.
Posted on: 27/07/2024
Always get a answer to any problem
Posted on: 27/07/2024
Receptionists are very polite and always happy to help. The wait time for the appointments is less than satisfactory. The practice needs more doctors. Patients shouldn’t have to wait almost 3 weeks for an appointment.
Posted on: 25/07/2024
The nurses are very good
Posted on: 25/07/2024
Amazing service start to finish , no waiting time for appointments or to be seen, friendly staff, nurses and doctors amazing professional at all times
Posted on: 25/07/2024
Very obliging and polite on nearly every occasion, especially the reception staff.
Posted on: 25/07/2024
Staff are always helpful. Because I have a on going illness they put themselves out to help me.
Thank you to all the staff.
Your attitude to being caring is truly wonderful.
Posted on: 25/07/2024
Always a pleasure coming here
Posted on: 25/07/2024
Receptionist and doctor very kind
Posted on: 25/07/2024
Very friendly and helpful
Posted on: 25/07/2024
Nurse Laure was very caring and supportive
Posted on: 25/07/2024
Dr Cham always take time to listen he is very kind considerate and understanding
Posted on: 25/07/2024
Staff are helpful
Posted on: 25/07/2024
Dr Chan is always excellent
Posted on: 25/07/2024
Takes too long to see a doctor
Posted on: 25/07/2024
Dr David was so helpful. He had time to listen to his patients and the receptionist was very welcoming.
Posted on: 24/07/2024
Excellent as always.
Posted on: 24/07/2024
Very friendly, curtious and professional staff. Always going over and above to help and make you feel at ease and comfortable.
Posted on: 24/07/2024
I’ve had quite a few visits to this GP, and from my experience I have found nothing helpful. After reviewing my GP records, I can see that I have visited countless times attempting to review my medication, being suggested to try Sertraline yet again. As someone with social anxiety I find it difficult to discuss my needs, and I think from my record it’s clear I have had issues for over 10 years. I have tried different medications, tried CBT 3 different times, counselling many times, yet when I try to push for an assessment in the past, I’m told I need to try another form of medication. There’s something not right with me, and no one here wants to help me. I’ve spent a long time not bothering, but I think it’s time to actually push for the help I need instead of feeling rushed off all the time. So I will keep pursuing if my next discussion with Joseph doesn’t go as planned, as I’m sick of just rolling over and accepting what you say, when it is very clear I need more help than repeated CBT and trying to same medication I have had in the past.
Posted on: 24/07/2024
He made me understand some certain things.
Posted on: 24/07/2024
Great friendly team and extremely professional
Posted on: 24/07/2024
Friendly quick and professional
Posted on: 24/07/2024
My Gp was very understanding professional helpful and amazing
Posted on: 24/07/2024
Clean and very efficient.
Posted on: 24/07/2024
Dr Fraser is great and so friendly. However last week when I came in on Monday evening your receptionist was very very rude and accused me of being a drug addict which I really didn’t think was great for a doctors surgery
Posted on: 24/07/2024
They always care about my health
Posted on: 24/07/2024
Very good personal attention
Posted on: 24/07/2024
Reception staff are rude and and welcoming
Posted on: 24/07/2024
My GP in particular is extremely understanding and helpful, I’m always feel at ease and able to discuss all of my concerns.
Posted on: 24/07/2024
This surgery have kept me going through a long drawn out ordeal in the work place.
Posted on: 23/07/2024
Although there is usually a 2 weeks wait to book an appointment, the doctors are good and the appointments are usually on time. The staff are nice and polite.
Posted on: 23/07/2024
This surgery has helped me with so much.
Posted on: 23/07/2024
Doctor Nathan is brilliant and admin staff helpful
Posted on: 23/07/2024
Have found the new set up much more patient friendly
Posted on: 23/07/2024
Staff support. Advice patient understanding
Posted on: 21/07/2024
The surgery was more friendly and staff more approachable before the merge of the practice.
Posted on: 21/07/2024
As long as I deal whith my doctor of choice and I normally do along whith reception staff all is good friendly empathetic and professional. Whith thanks
Posted on: 21/07/2024
Prompt medicsl attention and polite staff
Posted on: 20/07/2024
Service and patient care hare drastically declined
Posted on: 20/07/2024
Always clean and tidy all staff are very good they know what they doing and always perlite
Posted on: 20/07/2024
The doctors and nurses always explained to me and listen to me.
Posted on: 20/07/2024
always treated well every time
Posted on: 20/07/2024
Always listens and take note of you
Posted on: 20/07/2024
Clean and tidy and no more waiting around for hours to see a doctor
Posted on: 20/07/2024
The staff were very friendly and helpful
Posted on: 18/07/2024
On the telephone as clients we are told that the surgery does not tolerate bad behaviour. I came to collect my sick note on the 17th of July and when I came I was the only one at the window. The receptionist was speaking someone else and did not acknowledge me standing at the window. She then proceeded to turn her back to me and continue speaking to the other lady (receptionist). I stood there for a while until they finished their conversation which was not work related as I could hear it. She then said to me “what can I do for you?” I replied “I am here to collect my sicknote” to which she said “for who?” I said “for me”. She then said “Well I don’t know you or your name so you would have to tell me isn’t it” to which I said my name and she then said “what did you say, speak up” I repeated my name and she looked for my note and put it down and didn’t say anything else. I think the same grace and politeness you want to be given you should give the same. We all have stressful jobs and noone knows what the other person is experiencing in life. Being kind, professional and non judgmental will be highly appreciated. I think some of the receptionist especially on that day needs more customer service training. That’s my advice. I could have pulled her up on her behaviour but then it would be as though I started the confusion and if it turns into an argument then I would be classed as the one being abusive. Therefore, I was planning to put in a complaint as I may not dress up to come to see the GP or pick up a sick note but I’m a professional that can get results from behaviours like this if I really wanted to. I think a warning for this individual is needed as I am sure she has made other individuals feel this way. I’m not sure if this is the way this individual, she was having a bad day (which is not an excuse for bad behaviour) or she only treats certain individuals this way as she was not very welcoming to me the day before that either.
Posted on: 18/07/2024
Problems dealt with well but appointments have a longer waiting time recently.
Posted on: 18/07/2024
Bernadette was amazing
Posted on: 18/07/2024
Friendly and it's good to give comments about yourself so people out there will get to know who you are and give you respect and honor , especially health issues and age concern.
Posted on: 18/07/2024
Because is the best surgery
Posted on: 18/07/2024
The surgery was clean
Posted on: 18/07/2024
Surgery call me for blood test and got appointment next day brilliant
Posted on: 18/07/2024
First class and friendly service.
Posted on: 18/07/2024
Good attention
Posted on: 18/07/2024
Staff are always very friendly and helpful
Posted on: 18/07/2024
I'm always treated with respect and the staff are very friendly.
Posted on: 18/07/2024
My GP has been very kind, considerate and a strong advocate on my behalf. Receptionists always make me smile when talking to them, very pleasant
Posted on: 18/07/2024
Seen on time and problem solved.
Posted on: 18/07/2024
When neede I always get an appointment
Posted on: 18/07/2024
I always see the same GP Dr David Chan even if I have to wait for an appointment due to continuity off care he’s always very professional & involves patient in discussing health issues very patient & reassuring
Posted on: 18/07/2024
I called in for emergency appointment.. I got same day appointment.. So good service All round!!
Posted on: 18/07/2024
Reception very helpful and GP excellent
Posted on: 18/07/2024
Really nice staff , doctor was so helpful explaining everything
Posted on: 18/07/2024
Most of the doctors are very good but not all of them.
Posted on: 18/07/2024
We have a good selection of Doctors. The only thing wrong I'd that the waiting time to get an appointment is usually about three weeks
Posted on: 17/07/2024
Excellent as always
Posted on: 17/07/2024
The front line staff are great. The organisation as part of the NHS is discussing. I called for an appointment on 16th. 1st available 30th. Asked for phone call. 3days. Then the receptionist called back with a cancellation for 1hr away. And you still have a sign saying you are taking on MORE patients. Absolutely ridiculous
Posted on: 17/07/2024
Always helpful and friendly
Posted on: 16/07/2024
Really helpful know what they’re doing
Posted on: 16/07/2024
Had to wait quite a time to be seen otherwise ok
Posted on: 16/07/2024
Lovely understanding Dr
Posted on: 16/07/2024
Very good I got seen very quickly receptionist very helpful and doctor was great.Thank you
Posted on: 16/07/2024
In and out quickly and the staff and nurse were very polite and helpful
Posted on: 16/07/2024
Staff and doctors are very polite and helpful
Posted on: 16/07/2024
Seen promptly and was satisfied with seeing nurse
Posted on: 16/07/2024
Very pleased with the treatment carried out. Learnt so much and will continue following the instructions
Posted on: 13/07/2024
Lovely nurse. On time
Posted on: 13/07/2024
Appointments are easy to made
Posted on: 13/07/2024
Friendly helpful staff, seen on time.
Posted on: 12/07/2024
Surgery staff always very friendly and helpful
Posted on: 12/07/2024
When I see nurse kim it's always professional and friendly. Always helpful too.
Posted on: 12/07/2024
Have nothing to moan about
Posted on: 12/07/2024
Lovely dr I saw
Posted on: 12/07/2024
Because that what I experience
Posted on: 12/07/2024
Staff were polite, professional and helpful
Posted on: 12/07/2024
The receptionists are polite. The place neat and i dont have to wait long. They pick up the phone ad well
Posted on: 12/07/2024
Many doctors and the ability to book online
Posted on: 12/07/2024
Helpful staff
Posted on: 12/07/2024
Always time to listen & sort things out for me, love Emily in reception so helpful .
Posted on: 12/07/2024
Seen on time and medical problem solved
Posted on: 11/07/2024
Very Professional and helpful thank you
Posted on: 11/07/2024
The staff are empathetic caring and professional.
Posted on: 11/07/2024
Came in for an appointment on Monday for my daughter’s 1st year injections.
The Nurse seeing to us was absolutely amazing! Very caring, listened to me, plus she was extremely respectful of my time.
Before injecting my toddler, she had offered to distract her with a baby YouTube video. Also asking if I was ‘ready’ before each of the four injections which was very sweet of her!
Many thanks for your service! :)
Posted on: 11/07/2024
Dr David Chan is very patient with my disabilities and does what is possible to help his patients
Posted on: 11/07/2024
Friendly Great Service No Issues
Posted on: 10/07/2024
Excellent service. Very kind and hard working doctors God Bless
Posted on: 10/07/2024
People are very pleasant and very helpful
Posted on: 10/07/2024
The doctor explained everything to me very helpful
Posted on: 10/07/2024
Well pleased with the actions taken
Posted on: 10/07/2024
The doctor do some check up and make sure my problem solve and give me medication for it, also very polite & care. But they need to keep to time.
Posted on: 10/07/2024
Some of the staff are very helpful
Posted on: 10/07/2024
They already positive and understanding and get things done
Posted on: 10/07/2024
Very good attention by all staff
Posted on: 10/07/2024
Always helpful and kind
Posted on: 10/07/2024
Friendliness of staff
Posted on: 10/07/2024
My most recent dealing with the g. p. surgery have been excellent and I can't find anything wrong or to complain about
Posted on: 10/07/2024
Warm welcome at the reception , and the doctor had time to listen to your needs
Posted on: 10/07/2024
The response to my medical needs was immediately attended to thereby alleviating my anxiety
Posted on: 10/07/2024
Always dealt with promptly and efficiently
Posted on: 10/07/2024
The staff at my surgery are very good. The GP I saw Dr Chan is an excellent caring GP who always takes time to listen and help the best he can. Highly recommend this practice.
Posted on: 09/07/2024
Very helpful and friendly, I arrived early and got seen almost immediately ,
Posted on: 09/07/2024
Sometimes it takes up to three weeks to book a face to face appointment with a GP, waiting time is too long.
Posted on: 08/07/2024
Always a pleasant experience.
Posted on: 08/07/2024
I had a blood test done by nurse Kim, it was the best blood test I’ve ever had as I felt nothing and have no bruise today, Kim is a very good blood nurse
Posted on: 08/07/2024
Really helpful GPs
Posted on: 07/07/2024
Most of the time there’s no problems, just sometimes I have to wait for an appointment!
Posted on: 07/07/2024
Receptionist was very polite and helpful
Posted on: 07/07/2024
The Nurse who did my health check was very nice. She treated with with care and respect.
Posted on: 07/07/2024
No waiting nurse very efficient
Posted on: 07/07/2024
Went to see nurse. As new patient she was very nice.
Posted on: 06/07/2024
Very good examination and helpful advice
Posted on: 06/07/2024
Staff all brilliant
Posted on: 06/07/2024
Just all round great service
Posted on: 06/07/2024
Good appointment and immediate follow up with physio
Posted on: 06/07/2024
Physio was really helpful and informative.
Posted on: 06/07/2024
I am satisfied with the good service provided by both the staff and the docters at my appointment or medical assistance i need and i am very grateful to both the staff and the docters.
Posted on: 06/07/2024
Efficient, friendly and informative service.
Posted on: 06/07/2024
Nothing to much trouble always helpful
Posted on: 06/07/2024
Had vaccinations for holiday.
Laura excellent nurse.
Posted on: 06/07/2024
I like the the practice
Posted on: 06/07/2024
Never had a problem with getting help or appointments
Posted on: 06/07/2024
I had a very good experience from ringing to get an appointment to seeing the GP was seen and advised within 3 days.
Posted on: 05/07/2024
Have been offered a very early appointment once I explained my condition to the secretary. Seen by the doctor, who was very thorough and referred me for blood test and a review appointment, I was very pleased.
Posted on: 05/07/2024
Receptionist great, nurse great, doctor great
Posted on: 05/07/2024
Dr Nathan was brilliant he listen, checked me over and was very professional and spoke to me not just my mum
Posted on: 05/07/2024
It is now very difficult to get an appointment
Posted on: 05/07/2024
Wasn't satisfied with the particular doctor that attended to me.
Posted on: 04/07/2024
Dr nice and polite. He wasn’t able to sort the problem as NHS do not do as many things they used too. The government expect everyone to have the money to go private. The Dr was apologetic and kind able to give short term advice but not solve the problem.
Posted on: 04/07/2024
The staff was professional and courteous
Posted on: 04/07/2024
Always deliver upmost best service
Posted on: 04/07/2024
As always perfect
Posted on: 04/07/2024
The nurse was kind, considerate, caring and professional.
All other staff where great
Posted on: 04/07/2024
They are doing well for their patients.
Posted on: 04/07/2024
Always helpful. Usually get an appointment in a decent time
Posted on: 04/07/2024
Never had problem
Posted on: 04/07/2024
Staff very helpful and friendly
Posted on: 03/07/2024
Friendly staff always polite, the drs always have time to listen to your problems and help you as much as they can
Posted on: 03/07/2024
Dr. D Chan has always been very understanding, treats patients with respect, takes an interest in the patients illness, does necessary follow up referrals. Some receptionists need to improve on soft skills and be mindful of their telephone manner.
Posted on: 03/07/2024
Doctor was great and seen quick
Posted on: 03/07/2024
Having ongoing treatnent for the past 5 months. Cannot praise highly enough Nurse Laura Urch and her team. They have really supported me through what has been a difficult period with their professionalism and care This includes the reception staff, they are always friendly, smiling and willing to help in any way they can. Thankyou
Posted on: 03/07/2024
Excellent delivery and quality care service. That I received
Posted on: 03/07/2024
Dr Chan you are the best
Posted on: 03/07/2024
Because everything was good they have time for partient all that l can say is they should keep it up
Posted on: 01/07/2024
Doctor was great listening to my issues
Posted on: 01/07/2024
No delay, reception and GP excellent
Posted on: 01/07/2024
Satisfied with the care of staff
Posted on: 01/07/2024
I have no complaints whatsoever
Posted on: 01/07/2024
Very pleased with Dr Chan. Quick ref to hospital. Looked after and cared for. Practice staff treated me with respect and dignity. Very professional and supportive.
Posted on: 01/07/2024
Reception staff rapport is good especially with those familiar with you the same applies to the doctor I usually see even though it can mean a wait to be seen as I prefer to be seen or communicate with someone familiar which also applies to the nurses especially the one at Gravel Hill.
Posted on: 01/07/2024
Friendly staff and good practitioner
Posted on: 01/07/2024
Prompt services with great patient care and support.
Posted on: 01/07/2024
I have been very well looked after . My cancer was quickly diagnosed and it’s possible that it has all been removed..
Posted on: 30/06/2024
The nurse is really lovely and puts you at ease.
Posted on: 30/06/2024
The doctor is very professional and he listens
Posted on: 30/06/2024
Great service very friendly and very professional staff. A brilliant NHS service.. keep up the great work.
Posted on: 30/06/2024
Very nice nurse - Louise (if I remember well)- contraceptive/gyneacologic nurse.
She is so so nice, explaining everything, very friendly and professional. Honestly, the best team member there !
Posted on: 30/06/2024
My visit was to see the physiotherapist she was absolutely fabulous explanation and gave quality time
Posted on: 30/06/2024
Good doctors
Posted on: 29/06/2024
The doctor was very clear when answering my queries and reassuring my anxiety when informing him of my worries.
Posted on: 29/06/2024
Always nice to go to
Posted on: 29/06/2024
Very helpful doctor
Posted on: 29/06/2024
Dr chan is one of the best doctors at parkway, really listens and takes an interest in the patient’s issues
Posted on: 28/06/2024
Staff very helpful and seen on time
Posted on: 28/06/2024
Very caring,kind& well look after me during all my challenges &needs.
Posted on: 28/06/2024
Posted on: 28/06/2024
It Took weeks to get an appointment to see a doctor I don’t see doctors unless I feel Shop remedies are not working and last step before I call an ambulance I never waste doctors time my appointment was 09.10 am I wasn’t seen till 09.50 people where going In who just walked through the door I suffer from anxiety I got there before 09.00 am
Posted on: 28/06/2024
I found some of the staff very helpful but still a long wait for consultations with gp otherwise I'm quiet satisfied
Posted on: 28/06/2024
I'm attended to promptly. Staff are friendly and professional
Posted on: 28/06/2024
The doctors and nurses are good
Posted on: 28/06/2024
Though I had wait over 2 weeks the service was good. If only we didn’t have to wait so long for an appointment, bring back the old days
Posted on: 28/06/2024
I didn't wait long although I was a bit late to my appointment.
Posted on: 27/06/2024
For a 9am appointment they were running 40 minutes late already and no communication from the receptionist or anyone as to them running late. Just tell patients when they come in !!!!!!! Especially when you are going there for stress and they are the ones making you more stressed. Unacceptable
Posted on: 27/06/2024
Doctors are great never have any problems
Posted on: 27/06/2024
The surgery was clean and tidy. Relaxed atmosphere. The staff were welcoming polite and friendly. The service was efficient. The explanation/ information given was totally appropriate.
Posted on: 27/06/2024
Excellent customer service and quality care
Posted on: 27/06/2024
Never have a problem with them. They are always happy to help .
Posted on: 27/06/2024
Can't get a appointment when you need one .you get told you can have one in about 2 to 3 weeks it's not good enough
Posted on: 27/06/2024
Saw me on time and nurse very helpful
Posted on: 27/06/2024
Welcoming and kind
Posted on: 26/06/2024
Very good service
Posted on: 26/06/2024
Such lovely people very helpful
Posted on: 26/06/2024
No problem with my surgery easy to get appointment and see the wonderful GP
Posted on: 26/06/2024
Spacious and comfortable seating
Posted on: 26/06/2024
Always go above and beyond and nothing any trouble I have my favourites but the surgery is fantastic
Posted on: 26/06/2024
Atrended to punctually and Dr Chan addressed my medical issue.
Posted on: 26/06/2024
Always listened to & treatment appropriate. Kind staff
Posted on: 25/06/2024
Friendly helpful staff, extremely hygienic when doing any procedures
Posted on: 25/06/2024
Iv never had a problem with the surgery except I still haven’t been given a doctor I call mine that would know everything about me, I see a different doctor every time I visit. The asthma nurse is LOVELY she’s professional yet soo friendly and warming. I felt she actually cared about me and listened to everything I had to say.
Posted on: 25/06/2024
Very nice people
Posted on: 25/06/2024
The staff are really good. The surgery is tired and tatty, but the quality of service from all the staff makes up for it.
Posted on: 25/06/2024
Staff very friendly helpful
Posted on: 25/06/2024
The surgery always does its best to accommodate my need for appointments whenever I have called them. The receptionists are always very polite and helpful
Posted on: 25/06/2024
The doctors are really good. Specially Dr. Meera Nathan is very friendly & very helpful & she is doing her service very dedication.
Posted on: 24/06/2024
Friendly, helpful and supportive staffing throughout, always made to feel "listened" to
Posted on: 24/06/2024
Found the nurses very polite also Dr chan
Posted on: 24/06/2024
Everyone is very helpful
Posted on: 21/06/2024
I haven’t had any problems with them. I like the Drs they care about their patients
Posted on: 21/06/2024
Effect Staff seem on time
Posted on: 21/06/2024
Good service
Posted on: 21/06/2024
Some of the receptionists are very friendly and helpful whilst others aren’t so warm or friendly . Also very difficult to get an appointment but the doctors are amazing.
Posted on: 21/06/2024
Had to wait two weeks for a appointment, but the Doctor I see had time to listen to me.
Posted on: 21/06/2024
Very nice physio lady very professional and friendly.
Posted on: 21/06/2024
very helpful/efficient
Posted on: 21/06/2024
Great nurse access and delivery of service
Posted on: 21/06/2024
Great staff
Posted on: 21/06/2024
Excellent people with great knowledge and advise.
Posted on: 21/06/2024
I came in to see the physiotherapist she took time to explain everything gave me all the relevant information and was very caring all of the information that was given has made me feel a lot more confident and I know what to do to be able to regain some form of movement in the future with my authoritis
Posted on: 21/06/2024
I am happy with the outcome of my appointment, but I didn't appreciate being told I only had 10 minutes. I had a lot to discuss and should not feel pressured into not speaking about issues I have due to time constraints.
Posted on: 21/06/2024
To many patients hard to get an appointment
Posted on: 21/06/2024
Polite and respectful caring servicec
Posted on: 21/06/2024
Nikita took time to examine my knee, she talked me through all along; she gave me the exercises and showed me how to do them.
She was very warm and welcoming.
Posted on: 21/06/2024
Some staff can be very helpful, but would prefer more face to face appointments but finding their's a long wait.
Posted on: 21/06/2024
Booked appointment on the app about 2weeks ago , wasted my time as I had to cancel it after waiting in reception for 20 minutes to be told doctor is with another patient & had been for at least 30 minutes! As I got there 10 minutes early. What is the point of booking appointments if they can’t be kept.
Posted on: 20/06/2024
I went to the doctors yesterday for the pain on the back of my right foot,,& My appointment supposed to be at 9.10am , but was delayed , & when you made an appointment to see the doctor at that time, & it NEEDS to BE at that time, & NO delays are tolerated whatever the circumstances.
Posted on: 20/06/2024
Cause doctor excellent
Posted on: 20/06/2024
Very attentive to my needs
Posted on: 18/06/2024
Getting appointments to see doctor
Posted on: 18/06/2024
Efficient, kind, helpful staff AND we actually get to see a GP
Posted on: 18/06/2024
I normally prescribed a strong antihistamine for my hay-fever, but this time the doctor refused. I cannot buy from the counter as I need prescription for it.
Posted on: 18/06/2024
Very helpful an professional
Posted on: 18/06/2024
Appointment on time and very good
Posted on: 18/06/2024
Very good experience
Posted on: 18/06/2024
Quality care delivery
Posted on: 18/06/2024
The nurse yesterday was so lovely very informative kind and helpful lovely lady
Posted on: 18/06/2024
Fantastic doctors, nurses and reception staff
Posted on: 18/06/2024
The GP was good and helpful…..the only downside is that it takes a long time to get an appointment
Posted on: 18/06/2024
Staff very helpfull and polite
Posted on: 18/06/2024
Excellent nurse
Posted on: 18/06/2024
I only waited for 10 minutes
Posted on: 18/06/2024
Gp took time to listen n did not rush you out door
Very satisfied
Posted on: 18/06/2024
Experience staff nurse.
Posted on: 18/06/2024
Friendly staff, procedure
Was explained to me clearly and what to expect afterwards with results either negative or positive which was fantastic.
Posted on: 18/06/2024
Good service
Posted on: 18/06/2024
Prompt service always there to help that goes for admin staff to great doctors with out them I would not be alive I highly recommend this surgery nd all staff including in house nurses I cannot thank them enough you all deserve a big pat on the back
Posted on: 18/06/2024
What a very lovely caring professional nurse
Posted on: 18/06/2024
Never have to Weight for medical attention.
Posted on: 17/06/2024
Very helpful groups
Posted on: 17/06/2024
Outstanding care and attention is always given
Posted on: 16/06/2024
Outstanding care and attention is always provided
Posted on: 16/06/2024
Well, I didn't wait for long ,I was seen within the time given
Posted on: 16/06/2024
I like Dr Fraser a lot. He listens and is caring and doesn’t dismiss your concerns but is willing to check things out and get to the bottom of what is going on. The only bad thing about the surgery is how long you have to wait for a routine appointment. I’ve had to wait four weeks before and I think that is too long.
Posted on: 15/06/2024
Was able to book a blood test quickly. The practice nurse is very kind, caring and professional
Posted on: 15/06/2024
Prompt service and operative staff .
Posted on: 15/06/2024
The nurse (kim )is brilliant at her job. Always makes me feel at ease.
Posted on: 15/06/2024
Went for blood test and the nurse was very good and welcoming and the receptionist was very helpful
Posted on: 15/06/2024
The nurse Laura is lovely and alway feel so comfortable when having any treatment with her.
Posted on: 15/06/2024
Clean and tidy and not rammed out in the waiting room like it was pre Covid
Posted on: 15/06/2024
Surgery reception helpful
Posted on: 15/06/2024
The receptionist telling me I am not asthmatic when she is not a doctor , as well as getting appointments to see the go after a few weeks by then you are better or worse
Posted on: 15/06/2024
Choice of GP and usually able to get an appointment
Posted on: 14/06/2024
I have no any problems with my request the staff and doctors very supportive
Posted on: 14/06/2024
Wonderful stuff, great service
Posted on: 14/06/2024
They always answer my enquiries and get seen quickly
Posted on: 14/06/2024
Staff is always there to help, and give as much assistance they can. Very happy with my surgery.
Posted on: 14/06/2024
Seen on time and very helpful
Posted on: 14/06/2024
Dr.Chan is very compassionate, & looks after your needs very thoroughly & well
Posted on: 13/06/2024
Always get an appointment
Posted on: 13/06/2024
The receptionist Mary was lovely and called me to remind me I needed to book bloods in and set reminders in my calander which was very helpful! Kim was friendly and made me feel comfortable when taking my bloods. Thank you both
Posted on: 13/06/2024
Excellent doctors, very caring, friendly and empathetic.
Posted on: 13/06/2024
Staff are very friendly
Posted on: 13/06/2024
The staff and medical professionals are very friendly skills and knowledge. I am so proud to be part of this surgery.
Posted on: 13/06/2024
Always so helpful, professional and caring
Posted on: 13/06/2024
Very professional and humane treated as a real person and took time to discuss me problems
Posted on: 13/06/2024
Everything was done professionally
Posted on: 13/06/2024
Always positive & polite
Posted on: 12/06/2024
Good staff very helpful and friendly
Posted on: 12/06/2024
Very good advice
Posted on: 12/06/2024
The staff are very friendly and do their best to help you. If appointments are not available on line they can book you into out of hours surgeries.
Posted on: 12/06/2024
Kind and thoughtful.
Posted on: 11/06/2024
Negative thoughts with getting appointments but when attending surgery, quite the opposite. Staff are always friendly / approachable and doctors take the time to really listen to be in a position to try and resolve the issue.
Posted on: 11/06/2024
Was prescribed medication which stated in big letters across the box not to be used on patients with asthma. I have asthma. When I called to double check, the receptionist went and spoke with the doctor, only to come back and tell me that it the only thing I should not be taking with asthma is beta blockers. The tablets I was given and paid for are beta blockers. When explaining this to her she said ‘oh well it should be fine, but if you do get any chest pain just stop taking them’ I am now uncomfortable taking this medication that was given to me to ease pain I was in, meaning I am still very much in pain and am now short of money due to paying for a prescription not suitable for me to use.
Posted on: 11/06/2024
Just very good indeed
Posted on: 11/06/2024
Have always been satisfied with the care that I have received from the surgery. Dr Chan is wonderful & so are the nurses & receptionists
Posted on: 11/06/2024
Very professional
Posted on: 11/06/2024
The service in the surgery has been constantly excellent for the last 25 years
All the best
Posted on: 11/06/2024
Very good
Posted on: 11/06/2024
Sincere staff and excellent care
Posted on: 11/06/2024
seem like he can't be bothered anymore, and I have no faith in him as my Gp. So have now moved surgery to a better Doctors, useless
Posted on: 11/06/2024
Friendly and efficient reception staff and excellent service always from Kim, Health Care Assistant and her nursing colleagues.
Posted on: 11/06/2024
Despite being under pressure they always act professionally and despite at few ailments I always seem to be put at ease. On my most recent visit I saw Dr Chan and prior to that Dr Fraser. Both were excellent.
Posted on: 08/06/2024
Doctors nurses & receptionists are alway professional
Posted on: 08/06/2024
Very helpful considerate willingness to listen and explain clearly
Posted on: 08/06/2024
I had a blood test on my last visit to Gravel Hill Surgery. It was absolutely a great visit the nurse was gentle. And I must add that I did not brused the nurse in question assured me that she would be gentle and she most definitely did. Thank you Nurse Jule...
Posted on: 08/06/2024
I was seen on time . Everyone was respectful
Posted on: 08/06/2024
Very good staff and a dr I could understand
Posted on: 08/06/2024
Very caring
Posted on: 08/06/2024
The surgery was clear staff very friendly and I did not have to wait very long to see the doctor
Posted on: 08/06/2024
I am happy with the help I received
Posted on: 08/06/2024
I have been ill since 2016, and by the grace of God and these health units I am still living. So, I thank them and God for their care.
Posted on: 08/06/2024
Amazing doctors
Posted on: 07/06/2024
Very professional and made you feel at ease
Posted on: 07/06/2024
Nurse was very polite and kind
Posted on: 07/06/2024
Appointment was on time and staff were cheerful and very helpful.
Posted on: 06/06/2024
Always had good help &advice from receptionist and see Dr Chan when I can as he Always listens and doesn't rush you. Great do ctor.
Posted on: 06/06/2024
I was seen within 15 mins of arrival.
Staff were not intimidating, friendly and polite.
Posted on: 06/06/2024
The staff are pleasant but getting appointments is always a challenge
Posted on: 06/06/2024
I am very satisfied with the staff very helpful and professional thanks
Posted on: 06/06/2024
Takes 2 weeks to see a doctor who i must say was very good but when results were back it takes another 12 days to get the results and that is over the phone.
Posted on: 06/06/2024
Professional considerate and helpful
Posted on: 05/06/2024
Sometimes I can get appointments not all the time
Posted on: 05/06/2024
All the staff ar wonderfull thank you
Posted on: 05/06/2024
Staff are very polite and efficient
Posted on: 05/06/2024
Quick to get appointment and felt the doctor and receptionist listened to me and were very helpful.
Posted on: 05/06/2024
I was seen to on time and my nurse was very helpful and friendly.
Posted on: 05/06/2024
Appoint for bloods with Kim, absolutely kept me and my daughter at ease, she is a credit to the surgery
Posted on: 04/06/2024
The staff are lovely
Posted on: 04/06/2024
The Nurse Berny was very kind and nothing was too much for her. She was very caring and knowledgeable. Outstanding service!
Posted on: 04/06/2024
Can’t get an appointment to see a Doctor for several weeks
Posted on: 04/06/2024
Good doctors good service but difficult to get appointments quickly
Posted on: 04/06/2024
Doctors and staff are friendly and professional
Posted on: 03/06/2024
Everything was fantastic well done
Posted on: 03/06/2024
Laura was Very informative and friendly
Posted on: 02/06/2024
Easy to access medical services
Posted on: 02/06/2024
Very good experience
Posted on: 02/06/2024
I've always got the right response and treatment
Posted on: 02/06/2024
The doctors are very good
Posted on: 02/06/2024
The Service is what it is I guess you do your best but is not what I would expect. They the government will always find billions to fight wars to kill people, need I say more
Posted on: 02/06/2024
I love my docs
Posted on: 01/06/2024
I can only comment on the excellent care I receive from Dr David chan as I have continuity of care from this medical doctor he explains my treatment thoroughly & takes time so as if I have any questions that require answering very professional at all times
Posted on: 01/06/2024
Very good indeed
Posted on: 01/06/2024
Appointments aways available, receptionist friendly, Dr Fraiser is very easy to talk to and aways puts me at ease
Thank you all
Posted on: 01/06/2024
The staff was professional and courteous
Posted on: 01/06/2024
I have no problem with anything I asked for
Posted on: 01/06/2024
Been seen on time and the staff was very professional
Posted on: 01/06/2024
It was easy for me to book my appointment and I was happy with the pharmacist i saw.
Posted on: 01/06/2024
The receptionist, doctor and physiotherapist are wonderful and I feel the surgery has improved.
Posted on: 01/06/2024
Prompt/friendly service
Posted on: 01/06/2024
I think it is a great surgery all doctors are good but other staff are just as good
Posted on: 01/06/2024
Reception always polite and listen to me
Posted on: 01/06/2024
Friendly staff, always to help.
Posted on: 01/06/2024
Staff polite and helpful
Posted on: 30/05/2024
Excellent staff
Posted on: 30/05/2024
Polite staff,And very quick.
Posted on: 30/05/2024
Treated with care and support
Posted on: 30/05/2024
Even when busy, they are always there for us…..
Posted on: 30/05/2024
The doctor acknowledged my concerns
Posted on: 30/05/2024
Seen before appointment time. Quick informative appointment.
Waited almost 2 weeks to see someone.
Posted on: 30/05/2024
Seen on time , polite, and quick
Posted on: 30/05/2024
Friendly and helpful on time
Posted on: 30/05/2024
The surgery is very efficient and renders excellent services at all times. I consider the surgery as very good. Keep it up.
Posted on: 29/05/2024
Your nurses are wonderful
Posted on: 29/05/2024
My nurse was very nice caring professional
Posted on: 29/05/2024
Would recommend the surgery to family and ftriends
Posted on: 29/05/2024
The service was good.
Posted on: 29/05/2024
Friendly staff, attentive and try to do their best to help you find an appointment
Posted on: 29/05/2024
They are always accommodating as much as possible but also because of Dr Fraser whom I met for the first time yesterday. He was extremely thorough & seemed to realise I’m not a hypochondriac but at the same time seem to have a few issues that relate to one another.
Posted on: 29/05/2024
Very professional and personal
Posted on: 29/05/2024
Friendly staff and clean environment
Posted on: 29/05/2024
I was sent in for an “emergency “ and no one saw me to talk just a nurse for blood pressure and that was it
Posted on: 29/05/2024
Same as allways every time i come the service is great the only complaint i have is you keep sending me these surveys
Posted on: 29/05/2024
Because you’re very helpful when iam. In trouble with my heath
Posted on: 29/05/2024
I do not have another surgery to compare with my surgery
Posted on: 29/05/2024
Very professional
Posted on: 29/05/2024
The lady who I saw for my appointment was lovely and took the time to talk to me to calm my nerves.
Posted on: 26/05/2024
Always able to speak to a Doctor if unable to get an appointment.
All the staff are lovely.
Posted on: 26/05/2024
You do a great job
Posted on: 26/05/2024
2 weeks wait for an appointmen
Posted on: 26/05/2024
Nurse was very attentive and explanation was given regarding my queries.
Posted on: 26/05/2024
The lady that attended to me,was very pleasant,calm and professional.
Posted on: 26/05/2024
Good satisfactory service
Posted on: 26/05/2024
I forgot I had an appointment and after calling I was offered another appointment for the same day for my yearly check up.
Posted on: 25/05/2024
Length of time to obtain an appointments is unacceptable. However when you are eventually seen service is usually good. Why do they advertise for new patients when they clearly can’t service the ones they already have?
Posted on: 25/05/2024
Good advise doctor
Posted on: 25/05/2024
Very good doctors and very helpful and friendly staff
Posted on: 25/05/2024
Very good indeed
Posted on: 25/05/2024
Very reassuring thorough consultation
Posted on: 25/05/2024
Just great everything about it
Posted on: 25/05/2024
They treated me very well
Posted on: 24/05/2024
Your advertising for more patients but you can't handle the you've got ,when someone asks to see the doctor they mean today or tomorrow NOT Three week time as I was told
Posted on: 24/05/2024
Nurse was excellent. Not rushed and answered all my questions.
Posted on: 24/05/2024
The staff and the nurse was very polite and gave me lot advised
Posted on: 23/05/2024
At the moment the whole surgery is so close to being one hundred percent .Best lts been in a long time .and finally I am very ware of the difficulties all of your staff are under so my comments are not a née jerk reaction
Posted on: 23/05/2024
Great experience. Only negative the door was left open during consultation
Posted on: 23/05/2024
Rude and also running late
Posted on: 23/05/2024
The workers in the Surgery are very friendly and they don't waste peoples time, everything is in order.
Posted on: 23/05/2024
The nurse explained clearly what I need to do next and was very professional.
Posted on: 23/05/2024
No attitude just politeness from staff
Posted on: 23/05/2024
Need somewhere to book in as end up standing and waiting in a queue as some people taking ages at the counter, not possible if you are disabled. Can be Kate for appointment just waiting.
Posted on: 23/05/2024
Seen very quickly and got good results
Posted on: 23/05/2024
it’s lovely to go to the surgery and be seen on time and be greeted with a friendly face every time
Posted on: 23/05/2024
Thay are very good with me
Posted on: 23/05/2024
The nurses and doctors are brilliant gravel hill is a lot smaller like a little villiage doctors always friendly and always have a smile and a chat
Posted on: 22/05/2024
Good surgery
Posted on: 22/05/2024
Very good surgery
Posted on: 22/05/2024
Can never get a appointment .
Don’t feel I’m listened to at times.
Health is no better .
Posted on: 22/05/2024
Doctor was very good
Posted on: 22/05/2024
Staff approached and the service
Posted on: 22/05/2024
Very attentive and very thorough well done
Posted on: 22/05/2024
Everything are very well, the doctors and all the staff are so helpful and understandable.
Posted on: 22/05/2024
Always excellent service from informed medics and Drs.
Posted on: 22/05/2024
I love the surgery always willing to help
Posted on: 21/05/2024
Had two appointments with practice nurse recently for my daughters vaccinations as well as, smear for myself and she was brilliant during both appointments, so took time to really explain purpose of both appointments, what we might expect next and was so kind and reassuring which just made both experiences so much less daunting than I was expecting.
Posted on: 21/05/2024
Just listened and are helping me
Posted on: 21/05/2024
Good service never any problems
Posted on: 21/05/2024
Because bernie was very professional and reassuring and polite and cheerful
Posted on: 21/05/2024
No waiting around AND everyone was happy and pleasant.
Posted on: 21/05/2024
Best doctor and very friendly and helpfull staff
Posted on: 21/05/2024
Friendly atmosphere, the Staff are pleasant , the procedure is done. With utmost care.
Posted on: 20/05/2024
Very pleasant atmosphere, friendly staff, they are very helpful and procedure done with utmost care.
Posted on: 20/05/2024
Dr Chan is a really good gp had very good experience with him
Posted on: 20/05/2024
On time very efficient and very pleased nurse
Posted on: 20/05/2024
Staff are always courteous and polite and helpfull
Posted on: 19/05/2024
The nurse did the brilliant job of dressing. She was very professional and knew her work very well. Thanks to her.
Posted on: 19/05/2024
Great nurse put me at ease
Posted on: 19/05/2024
As the doctors are under a very lot of pressure they still find the time to see me
Posted on: 19/05/2024
Once you get to talk too or see a doctor, very good, pre covid excellent…..
Posted on: 19/05/2024
Dr Chan a very Good Doctor .Nurse Kim Good & The staff very helpful Thankyou.
Posted on: 18/05/2024
I have always found the doctors, nurses and reception staff to be polite, pleasant, and always helpful.
Posted on: 18/05/2024
The staff and doctors are always kind and helpful.
Posted on: 18/05/2024
Dr very helpful
Posted on: 18/05/2024
Always helpful and understanding
Posted on: 17/05/2024
Whenever I have needed a face to face appointment - I have been able to have one, or to speak with a doctor. The reception staff are always helpful and pleasant.
Posted on: 17/05/2024
Prompt service
Posted on: 17/05/2024
I have been at parkway from a child it’s always so friendly and great service always so helpful thank you
Posted on: 17/05/2024
Timely, efficient, friendly.
Posted on: 17/05/2024
Helpfulness of reception and nice doctor
Posted on: 17/05/2024
Was seen fast
Posted on: 17/05/2024
Good service Good result Good doctors and nurses
Posted on: 17/05/2024
Excellent nurse! The best I’ve ever had since being with the surgery as a little girl
Posted on: 17/05/2024
Polite and professional staff
Posted on: 17/05/2024
This was to see Bernie for a Diabetes check up . I had some questions which she was happy to answer then she carried out the usual tests. This was all done in her usual pleasant & professional way .
Posted on: 17/05/2024
I think you offer a wide range of services , I am able to book my bloods test appointment & have had my ears syringed recently. I have been seen promptly when needed.
Posted on: 17/05/2024
Very good visit friday friendly professional and made me feel at ease thank you
Posted on: 17/05/2024
Having to wait 2-3 weeks for an appointment is not good. It is too long to wait, should be able to get an appointment 2-3 days at most
Posted on: 17/05/2024
Nurse are doing a great job on my leg
Posted on: 16/05/2024
Always so helpful at the surgery nothing to much trouble.
Posted on: 16/05/2024
I see Dr Chan and he’s absolutely excellent with everything. He’s on the ball all the time. I don’t mind waiting for my appointment when I get to see him because he’s so far fantastic doctor can’t praise him enough. He makes the time for my mum and he explains everything. He’s a credit to the practice and myself and my mum would like to thank him for all his care that he has given.
Posted on: 16/05/2024
I was seen on time which was good. Dr. Chan explained everything that I needed to know
Posted on: 16/05/2024
Over the last year, I have had slot of problems with the surgery.
Posted on: 16/05/2024
Help is available when needed. Doctors are good
Posted on: 15/05/2024
Receptionists are always helpful and the nurses also take time and care when assisting you.Treating me like a human being and not just another patient
Posted on: 15/05/2024
This appointment was handled with compassion and care.
Posted on: 15/05/2024
Dr Chan is a lovely Doctor .He always listens to you and explains anything you do not understand. Treats you with respect.Arranges to send you to Hospital for treatment you may have to have. Also staff very helpful too. They do there best to give you appointments where they can. This also includes the Nurses . Great surgery overall.
Posted on: 15/05/2024
Staff are very professional but sometimes they don't pass on important messages to other staff for continuous care.
Posted on: 15/05/2024
They were very concerned about give what I need thank you NHS
Posted on: 15/05/2024
Always positive and polite
Posted on: 15/05/2024
Love my doctors they have been so supportive while I be suffering with medical problem
Posted on: 15/05/2024
Your staff are friendly professional efficient and i always feel at ease
Posted on: 15/05/2024
Lovely staff. Was running late but made allowances. Great experience
Posted on: 15/05/2024
Very professional, even at 7.40am on a Monday morning
Posted on: 15/05/2024
Because doctor chan is excellent
Posted on: 15/05/2024
Allways helpful and respectful
Posted on: 15/05/2024
Because of the doctor was so kind to me
Posted on: 15/05/2024
Excellent care
Posted on: 15/05/2024
This time I felt that the receptionist was more welcoming.
Posted on: 15/05/2024
Aspects of health check are expertly conducted by my GP.
The professional and caring attitudes of everyone involved in helping delivery health provision at Gravel Hill Surgery is trustworthy
Posted on: 15/05/2024
Dr karma’s Baskaran was really understanding
Posted on: 15/05/2024
Have had never any problems always very friendly and Dr Nathan always very good
Posted on: 15/05/2024
The staff was professional and courteous.
Posted on: 15/05/2024
I am seen promptly and have a great team of Doctors on my case
Posted on: 14/05/2024
From the telephone call, the the lady on reception, then the lady who did my blood test, so friendly and welcoming nothing to fault excellent service thankyou
Posted on: 14/05/2024
Because I am happy with the medical care I receive.
Posted on: 14/05/2024
Appointment on time, doctor took time on listing and hopefully sorted the problem
Posted on: 14/05/2024
Always polite knowledgeable and efficent
Posted on: 14/05/2024
Always found Dr Chan to be on the ball has helped me to find out what is wrong with me
Posted on: 14/05/2024
Because the receptionist and the nurse was very nice
Posted on: 14/05/2024
Visited on 13.05 and was kept waiting in excess of appt time. Doctor I had appt with on morning of 14.05 was there and I could have seen him whilst I was kept waiting. Once I was seen the service was good. Excellent service received on 14.05 however the appointment was meant to be a follow up after one week but I had to wait 3 weeks for this appointment!
Posted on: 14/05/2024
Looks like it could do with a make over as the paint work and seating area looks worse for wear does not make you feel good sitting in there.
Think is is ridiculous how hard it is to get to see a doctor even a telephone consultation having to wait 2 weeks for a call is far too long
Posted on: 14/05/2024
Don’t normally use this surgery but found it all good staff helpful and friendly clear signs and well kept facilities clean and tidy.
Posted on: 14/05/2024
Always considerate and understanding
Posted on: 13/05/2024
It’s hard getting an appointment lately but when you can the doctors are so helpful
Posted on: 11/05/2024
Everyone is always polite and helpful.
Posted on: 11/05/2024
GP took time to listen understand my issue. Received my opinion and shared opinions before conclusion. Excellent
Posted on: 11/05/2024
Treated with respect and are listened to
Posted on: 11/05/2024
I was happy with the doctor the way he ask me the questions.
Posted on: 11/05/2024
Friendly and helpfull
Posted on: 10/05/2024
I always receive excellent service from all the staff, and l feel valued as a patient.
Posted on: 10/05/2024
Everyone are friendly, helpful and efficient
Posted on: 10/05/2024
No problems with them
Posted on: 10/05/2024
The appointment was very punctual and the Dr was clear with thoughts.
Posted on: 10/05/2024
Friendly staff and clean surgery
Posted on: 09/05/2024
Helpful staff, seen straight away
Posted on: 09/05/2024
Doctor helpful, seen straight away
Posted on: 09/05/2024
Everyone are very friendly
Posted on: 09/05/2024
Always polite and pleasant and good at what they do thank you
Posted on: 09/05/2024
You are not greeted by the receptionist with a good morning /afternoon. They carry on with a conversation with colleagues which is fine as long as they then apologise for making you wait.
Also I appreciate having a text from you to remind me of my appointment but it would be good to inform me who my appointment is with as I was very shocked to find that mine was with a nurse for more blood tests when I thought I was going to see the doctor as it was him that spoke to me and made the appointment.
Posted on: 08/05/2024
Always happy with the treatment I get doctors and nurses.
Posted on: 08/05/2024
Ladies in Reception very helpful. And the Doctor although feeling a bit unwell himself is so helpful . Nothing is too much he advises and he cares .He is the go to Doctor. All the patients that I know go to this Doctor. Brilliant
Posted on: 08/05/2024
Wry polite and friendly people and I didn’t have to wait around!
Posted on: 08/05/2024
Warm welcome and the nurse was very gentle and helpful.
Posted on: 08/05/2024
Have to wait far too long for an appointment
Posted on: 08/05/2024
Great interaction with the doctor about purpose of my visit.
Posted on: 08/05/2024
Because the doctor told me .what was wrong With my foot
And the surgery are nice people
Posted on: 08/05/2024
Staff are always helpful and polite.
Posted on: 08/05/2024
Each time I book an appointment, doctors are really helpful to understand my problem and help me to resolve it. I like my GP surgery as I have been there for many years. Thank you
Posted on: 08/05/2024
The surgery Doctor and staff are very keen to help....
Posted on: 07/05/2024
Poor testing ,poor service ,i requested few test myself ,i am a healthcare professional and I am very disappointed with this service
Posted on: 04/05/2024
most of the time I get the help I need
Posted on: 04/05/2024
Everyone I spoke was very helpful and accommodating
Posted on: 04/05/2024
Very good service
Posted on: 04/05/2024
After waiting two weeks for the first available appointment I saw the Doctor she prescribed three items of medication that I should use, sent it off to Aumex chemist but once there they only gave me one item they had no idea when the other two items would be available.
I called the receptionist to see if the doctor could prescribe a different make but I’m still waiting on a reply !!! What’s the use !!!
Posted on: 04/05/2024
Dr Chan very good helpful a very good Doctor. Helps you to understand. And reception ladies very good and understanding too. Helpful with the scripts too.
Posted on: 04/05/2024
On time and doctor listened and gave good advice. Receptionist was polite
Posted on: 04/05/2024
Dr.lavan ,wonderful doctor, kind ,caring and supportive. All staff ,friendly and helpfull, very lucky to have this practice so close to home
Posted on: 04/05/2024
Friendly and GP is always ready to help
Posted on: 03/05/2024
I was given an appointment the following day, which in this current climate is good.I felt listened to during the consultation and I was satisfied with the treatment given.
Posted on: 03/05/2024
Excellent care from Dr Lavin basken.
Posted on: 03/05/2024
All staff from reception to nurses and doctors are friendly, helpful. Allow you time to ask questions
Posted on: 03/05/2024
Because they listen to to me and are concerned about everything you tell them.
Posted on: 03/05/2024
Nice people
Posted on: 02/05/2024
Very helpful staff
Posted on: 02/05/2024
Always treated very good very happy with the service they provide never had any problems.
Posted on: 02/05/2024
It takes to long to get an appointment
Posted on: 02/05/2024
Excellent service, handled queries
Posted on: 02/05/2024
The Doctors and the Admin have although they are busy
Posted on: 02/05/2024
Took me 3 weeks for an appointment
Posted on: 02/05/2024
Being seen on time and very thorough doctor,lovely lady.listens and cares.
Posted on: 02/05/2024
The staff are friendly and they book appointments in advance which, it seems, some surgeries don’t do, two of my daughters have that issue with their respective surgeries! So I hope they don’t change!!
Posted on: 01/05/2024
Excellent service
Posted on: 01/05/2024
So quick on getting to see a dr and follow ups.
Posted on: 01/05/2024
Very good indeed
Posted on: 01/05/2024
Doctors and other staff members are very nice and helpful
Posted on: 01/05/2024
GP visit and online request
Posted on: 01/05/2024
Every1 I see is very helpful&polite
Posted on: 01/05/2024
The staff & Dr Chan always deal with me in a friendly & professional way. The appointment waiting times need to be improved.
Posted on: 30/04/2024
Good attention always given by staff
Posted on: 30/04/2024
It was a long wait for the appointment (approx. 3 weeks) but was happy with the doctor when we saw him
Posted on: 30/04/2024
Took too long for appointment, had to see an out of hours doctor before this appointment came around. I did keep this appointment and was happy with the doctor
Posted on: 30/04/2024
Have to wait 3 weeks to get appointments
Posted on: 30/04/2024
Very professional and curious.
Posted on: 29/04/2024
Was seen on time and given a good service.
Posted on: 29/04/2024
I’m also happy with the treatment I have at both surgeries, the doctors & receptionist are all wonderful. I wouldn’t want to go anywhere else.
Posted on: 29/04/2024
The receptionist was pleasant and I was seen very quickly. The GP listen to all I have to say and he ensure that I got the things I need to make me well and am happy
Posted on: 28/04/2024
It would of been excellent except for one particular person.
Posted on: 28/04/2024
Delayed appointment but fine
Posted on: 28/04/2024
I can always pop in and di everything face to face
Posted on: 28/04/2024
It meets my needs, and I have no cause to complain about.
Posted on: 28/04/2024
Kim is just the best very caring and considerate
Posted on: 27/04/2024
Doctors very busy but fantastic service
Posted on: 27/04/2024
Pre covid it was very good but now appointments are hard to get.
Posted on: 27/04/2024
Nurse Kim is amazing. She is always kind and gentle with taking my blood for a blood test. I always struggled with it, having black marks all over my arms after taking blood, but not with Kim!!
Posted on: 27/04/2024
Always helpful & polite.
Posted on: 27/04/2024
They there for me in times of trouble.
Posted on: 27/04/2024
Doctors good reception staff very helpful no complaints from me at all , always very good .
Posted on: 27/04/2024
Receptionist
& GP we’re helpful!
Posted on: 27/04/2024
They are very good at times but I don’t understand when there are no people waiting in reception but still can’t get appointment
Posted on: 26/04/2024
I never get any problems reception staff are second to none
Posted on: 26/04/2024
Lovely Dr on time and staff very helpful
Posted on: 26/04/2024
Receptionist was polite & I see my doctor very quickly after waiting 4 weeks to see him
Posted on: 26/04/2024
All staff are very friendly, professional and approachable
Posted on: 25/04/2024
I am a new member. From the time I enquired about registering with the centre to my medical assessment with the nurse the advice and service support provided to me has been excellent. Made me feel very at ease.
Posted on: 25/04/2024
Very nice staff and drs
Posted on: 25/04/2024
Waiting times are short, good communication with doctors and nurses
Posted on: 25/04/2024
Great surgery no problem with appointment doctors are great,very happy with the service that they provide receptionist are very helpful.thank you park way surgery.
Posted on: 25/04/2024
I do my appointments by the app and I always seem to get an appointment. Doctors are great reception people are great too
Posted on: 25/04/2024
Quick clean polite
Posted on: 25/04/2024
Dr Chan is so helpful. Always seems to have time to listen and solves the issue. Very helpful
Posted on: 25/04/2024
Caring,kind& Excellent care from Doctor lavin basken
Posted on: 25/04/2024
Polite helpful and considerate staff and medics
Posted on: 25/04/2024
Staff polite and helpful.
Posted on: 24/04/2024
Great service thanks
Posted on: 24/04/2024
I put prescription in and receptionist decided not to process it because my son collected my last prescription when I was on holiday in Ireland and he was joining me. So she decided that she would not process them even thought I put the prescription in myself, she had no right to decide if I should have my meds especially as I had dropped of the paperwork.
Posted on: 24/04/2024
Always polite and respectful
Posted on: 24/04/2024
Dr Chan is an outstanding, caring GP
Posted on: 24/04/2024
First Class Treatment
Posted on: 24/04/2024
I got good care and advise from the GP
Posted on: 24/04/2024
Always every help and compationate
Posted on: 24/04/2024
Doctor Chan takes time to listen
Posted on: 24/04/2024
Two and half weeks for appointment then just 5mi s with dr
Posted on: 23/04/2024
Very difficult to get appointments
Posted on: 23/04/2024
The main reason they were kind and take time to explain and to examine
Posted on: 23/04/2024
Always helpful
Posted on: 23/04/2024
Very professional and helpful.
Posted on: 23/04/2024
Lovely reassuring staff
Posted on: 23/04/2024
Doctors and nurses are people we know and they know us. Always helpful.
Posted on: 23/04/2024
Everyone is kind, professional & empathetic.
Posted on: 23/04/2024
Great care provided by Dr Chan who considers the whole picture very carefully and supports in every reasonable way possible. Follow up of results is also improving.
Posted on: 22/04/2024
It's the best and very nice reception staff
Posted on: 21/04/2024
Polite receptionists and doctor. Doctor listens to me.
Posted on: 20/04/2024
All works just fine. Staff are lovely
Posted on: 20/04/2024
Staff very helpful and always been listened to, Doctors are brilliant .
Posted on: 20/04/2024
Quick and helpful
Posted on: 20/04/2024
Very good. Was seen quickly and staff doing my bloods very professional
Posted on: 20/04/2024
Always treated very good
Posted on: 20/04/2024
I was satisfied with everything
Posted on: 20/04/2024
Not had a problem with this surgery an staff quite helpful
Posted on: 20/04/2024
Seen on time nice receptionists I like the nurse
Posted on: 20/04/2024
I had to wait to 2 weeks to see a doctor so had no choice which doctor I was seeing. I don’t feel I was listened to properly and was a given a prescription for medication that is obsolete - the doctor I saw has been there years so maybe he didn’t check. But overall on this occasion I was not too happy apart from the receptionist she was lovely.
Posted on: 19/04/2024
Hate having blood tests as hard to find good veins but nurse Kim was the 1st person to draw blood on the 1st attempt ever!
Posted on: 19/04/2024
Cleanliness, friendly, patience staff,waiting is perfect
Posted on: 19/04/2024
Have always found the surgery to be friendly and helpful always get seen on time and doctors are very good
Posted on: 19/04/2024
Very helpful thank you
Posted on: 19/04/2024
Appointment took place on time, without issue. Nurse acted in a professional and friendly manner.
Posted on: 19/04/2024
Always polite and friendly receptionists
Posted on: 19/04/2024
I was seen on time and was treated well.
Posted on: 19/04/2024
Had to wait half an hour after my appointment
Posted on: 19/04/2024
very pleased with going to a lovely drs surgery and being treated well
Posted on: 19/04/2024
I have not been at the surgery for very long but everyone that I have seen or spoken to have been efficient, friendly and treated me with kindness
Posted on: 19/04/2024
I have had a brilliant service from Bernie the nurse at parkway. I find the Dr's at paryway can't wait to get you out the room. 18/4 I see Dr Kumar at gravel Hill I was well impressed by the way she took the time to really listen to my reasons for attending the Dr's and she was very thorough in dealing with my worries...I will definitely see her again.
Posted on: 19/04/2024
Dr chan is amazing he always looks at ways of support me
Posted on: 18/04/2024
Very helpful friendly staff
Posted on: 18/04/2024
Laura was understanding polite made sure i was comfortable explaining everything as she did it very happy with the appointment
Posted on: 18/04/2024
Sitting waiting to see the doctor after a3 week wait and looking At your notice board reading a sign saying you are looking for more patients. Very poor management. Quality rather than quantity please
Posted on: 18/04/2024
Main reason for my answer is my doctor Dr. Lavan Baskaran. He is wonderful
Posted on: 18/04/2024
Excellent service
Posted on: 18/04/2024
Staff are friendly and helpful.
Posted on: 18/04/2024
Reception polite and efficient and appointment was efficiently done.
Posted on: 17/04/2024
Very helpfull,nice team
Posted on: 17/04/2024
I always get through even if am late or on time
Posted on: 17/04/2024
I was attended to promptly, the Nurse was friendly and simple
Posted on: 17/04/2024
Couldnt fault anything
Posted on: 17/04/2024
Quick appointment and seen at appointment time sometimes little earlier, also I like having text reminders the day before
Posted on: 17/04/2024
On time. Very helpful nurse
Posted on: 17/04/2024
My HCA Julianne was excellent at my appt today
Posted on: 17/04/2024
Dr and Nurses are very good. It’s the appointment system that is poor. I really struggle to get an appointment and often end up using the gp hub or A&E
Posted on: 17/04/2024
Doctor was very patient and helpful
Posted on: 16/04/2024
Wasn't seen at appointment time seen 20mins late
Posted on: 16/04/2024
Always satisfied with treatment
Posted on: 16/04/2024
I believe the name of the nurse who attended to me is Laura. She was exceptional.
Posted on: 16/04/2024
Could not clear ears machine broken no replacement so appointment should have been cancelled. Surveying is going down.
Posted on: 16/04/2024
Treatment went very well. Good conversation with GP. Next appointment booked
Posted on: 16/04/2024
Good doctor and good receptionists
Posted on: 16/04/2024
Staff at Gravel surgery very helpful
Posted on: 16/04/2024
Very helpful and always have an understanding manner
Posted on: 15/04/2024
I have been with this GP practice for several decade’s I always see the same gp dr David Chan for continuity off care he is very professional explains everything very reassuring & does not rush you when explaining you’re concerns
Posted on: 15/04/2024
I was answered in a reasonable time. I was talk to on the phone with polite, respect and understanding.
Posted on: 15/04/2024
The team are always so welcoming and helpful. I always feel heard and issues explored thoroughly.
Posted on: 14/04/2024
They are friendly and helpful, and not long appointment time in this surgery.
Posted on: 13/04/2024
The reception and medical staff are always very efficient and I usually don't have any problem booking an appointment either face to face or on the telephone. The GP understood my problem and the consultation was finished before my scheduled appointment time.
Posted on: 13/04/2024
It would be higher if it was easier to get a face to face appointment
Posted on: 13/04/2024
The receptionist are really helpful and very polite never have any problems with appointments doctors are great great service 10/10 Thank you
Posted on: 13/04/2024
Never had any issues or complaints
Posted on: 13/04/2024
Apart from having to wait ages for appointments, when I see my doctor, (Dr Chan) he is very caring and helpful.Apart from having to wait ages for appointments, when I see my doctor, (Dr Chan) he is very caring and helpful.
Posted on: 13/04/2024
Seen straight away everything was explained to me and the injection into my knee was pain less
Posted on: 13/04/2024
The receptionist were quite flexible with finding me an appointment.
Posted on: 13/04/2024
The nurse that took my blood was very good
Posted on: 13/04/2024
The nurse I saw bernie was very helpful and gave good advice which made me feel more at ease
Posted on: 12/04/2024
Great Staff - Clinical and Admin. Had an appt with Gillian yesterday and she was soooo lovely
Posted on: 12/04/2024
The surgery is organized, a friendly environment and I have only had good experience there
Posted on: 12/04/2024
Able to book appointments online, NHS app is very useful and reliable.
All staff from receptionist to doctors and nurses are very friendly, helpful and informative
Posted on: 11/04/2024
Nurse called me to remind me to have my blood test, booked me in, I went to surgery seen straight away, on time. Really pleased, see the nurse in 3 months :)
Posted on: 11/04/2024
I was very satisfied with my appointment
Posted on: 11/04/2024
Always very polite and accommodating.
Posted on: 10/04/2024
They always treat me with respect and explain to me about any worries I have.
Posted on: 10/04/2024
Gravel Hill surgery is a nice and clean surgery and I am a army veteran and seeing Dr chan has helped me no end with my hip op and knee pain that I'm waiting for the operation on that he listens and is a brilliant doctor 100%
Posted on: 10/04/2024
I felt like someone was listening to me and I felt at ease.
Posted on: 10/04/2024
Staff are always very pleasant, easy to get an appointment and feel that my treatment is being discussed with me and I'm talked with not talked too
Posted on: 10/04/2024
The staff are brilliant! Laura(nurse) Dr Chan and his brother and Dr Lavan. They really take the time to care about why you have an appointment! Brilliant. The reception team are always very helpful when I call!
Posted on: 10/04/2024
Always treat with respect and kindness
Posted on: 10/04/2024
The surgery is good depending on the Dr you see. Dr Chan listens. And tries his very best to prescribe the requisite medication according to the patients needs and preferences of medication
Posted on: 10/04/2024
They are friendly and helpful
Posted on: 09/04/2024
It’s very nice to find out your background to look after your every need in life.
Posted on: 09/04/2024
Always polite
Posted on: 09/04/2024
Lovely service from the nurse.
Posted on: 09/04/2024
Dr Nathan was lovely . Very Helpful. And the staff are very good too .also helpful. A Big Thankyou to them .
Posted on: 09/04/2024
Was satisfied to see GP
Posted on: 09/04/2024
Everything going very well.
Posted on: 08/04/2024
It wasn’t great as had to wait ages for appointment, but then was good as doctor really listened n referred me to necessary department…
Posted on: 08/04/2024
GP surgery is are very helpful
Posted on: 06/04/2024
Everything was on time. Dr Fraser is an excellent doctor..
Posted on: 06/04/2024
No waiting, efficient staff
Posted on: 06/04/2024
Didn't seem to be bothered when i was giving doctor questions and gave me leaflet that was it and was waste off journey at gravel hill surgery doctors⁸
Posted on: 06/04/2024
Got seen early and Nurse was friendly
Posted on: 06/04/2024
Staff are amazing at Gravel hill., no disabled parking, almost impossible to get close. Have to get a lift, or go round many times. I live really close but too far to walk. Often book New Addington so I can drive and park. However, blood rest are always a long way into the building.
Posted on: 06/04/2024
Felt that the doctor had time for me and not rushed
Posted on: 06/04/2024
Difficult to get timely appointment
Posted on: 05/04/2024
I generally find it very easy to get what I need dealt with in a timely manner when I have a reason to contact the surgery
Posted on: 05/04/2024
The staff was professional and courteous
Posted on: 05/04/2024
The staff are Helpful and the Dr very patient and listened .
Posted on: 05/04/2024
Always helpful
Posted on: 05/04/2024
We need a bigger carpark
More female doctors
Posted on: 04/04/2024
Receptionist friendly
Posted on: 04/04/2024
The doctors and staff of the clinic are friendly and they like to help the patients in every way
Posted on: 04/04/2024
Brilliant dr (Dr Chan) . Friendly receptionist
Posted on: 03/04/2024
Always found Doctors staff helpful
Posted on: 03/04/2024
The surgery is always clean, the staff are friendly.
Posted on: 03/04/2024
Having blood pressure checks no waiting around to long
Posted on: 03/04/2024
Did not firm answer regarding pain what I went for I book you a scan be a few weeks then another few for result. So another couple of months with the pain and complaint getting worst.
Posted on: 03/04/2024
The lady was very polite and welcoming as normal
Posted on: 03/04/2024
Due to my ill health they always go out there way to help a lovely surgery lovely people
Posted on: 03/04/2024
They are responsive to Clients.
Posted on: 03/04/2024
Very caring, with commitment, dedication , professional and emphaty,
Posted on: 03/04/2024
Seen on time. Good discussion and outcome.
Posted on: 03/04/2024
Everything went well. I suppose they can't do any more about My tiredness.
Posted on: 03/04/2024
Appointment for 8 weeks post natal was booked ahead of time. Was met by friendly receptionist who helped with the form for baby. The GP who saw to me at Gravel Hill was super helpful and supportive.
Posted on: 03/04/2024
Receptionist helpful in arranging an urgent appointment and Doctor was good at explaining and engaging with me in my care plan
Posted on: 29/03/2024
When you require advise/help you get it reasonably quickly.
Posted on: 29/03/2024
I am looked after by each member & staff.
Posted on: 29/03/2024
I always receive excellent care from all the staff. Everyone from reception to GPs and Nurses are fantastic
Posted on: 29/03/2024
Very polite receptionists
Dr was very helpful and I was seen on time
Posted on: 29/03/2024
The nurses have been very good and helpful when sorting out my dog bite on my leg
Posted on: 29/03/2024
The nurse was helpful and answered my questions. She was very professional.
Posted on: 29/03/2024
Very understanding
Posted on: 29/03/2024
I am very pleased with the overall service
Posted on: 29/03/2024
Very good service
Posted on: 28/03/2024
Seen on time n Receptionist are very professional
Posted on: 28/03/2024
Great service,Doctor very helpful.
Posted on: 28/03/2024
Never had a problem with the surgery
Posted on: 28/03/2024
Appointment fixed rapidly,also phone appt - antibiotic for eye infection prescribed fast
Posted on: 28/03/2024
The staff ate professional and courteous
Posted on: 28/03/2024
Because I have always been treated with kindness and respect
Posted on: 28/03/2024
Friendly staff, good duty of care
Posted on: 27/03/2024
Can never get an appointment had to wait 3 weeks for first available slot
Posted on: 27/03/2024
Cos they look after you
Posted on: 27/03/2024
Very one is always ready to help in any way possible
Posted on: 27/03/2024
Quick appointment - running behind on booked appointment however was seen quickly after
Posted on: 27/03/2024
Nurse Julia has an excellent manner
Posted on: 27/03/2024
Amazing nurse
Posted on: 27/03/2024
I feel sad to have to put good instead of very good. It's not anything to do with the doctors or receptionists as they are always helpful however receiving a text to say the doctor will call between 7am and 9am, only to find that the doctor does not start until 9am has made me feel very upset. I work and took time out for this call, which did not happen until 3pm that afternoon!! This meant that when the doctor called, I was in my office with colleagues around. I was not able to ask the questions I would have liked to if I had been at home as arranged earlier that day. Please be aware that we also work, not all of us are on benefits and sit at home. I chose that day and time as I was able to go into work later, to allow be to speak confidentially about my health concerns and so that I had time to think about what I wanted to ask. This really needs to be looked at in the future please.
Posted on: 27/03/2024
I was seen straight away no problems
Posted on: 27/03/2024
I am very pleased with the service I received.
Posted on: 26/03/2024
Was very good service
Posted on: 26/03/2024
Always get an appointment or a phone call
Posted on: 26/03/2024
Kind, efficient staff maintaining great care of patients. thank you.
Posted on: 26/03/2024
Dr Nathan is very good doctor, does thorough jobs without fail. Excellent service .
Posted on: 26/03/2024
Excellent customer service
Posted on: 26/03/2024
Surgery good just trying to get an appointment not so good.
Posted on: 26/03/2024
Efficient, good dr
Posted on: 26/03/2024
Easy to make an appointment, good friendly professional staff.
Posted on: 26/03/2024
Nurses are excellent & very supportive
Posted on: 24/03/2024
Very helpful doctors, nurses and staff
Posted on: 24/03/2024
My doctor is on the ball only problem there is it just takes so long to see a doctor .i opt for phone call to save time but still two weeks to see a doctor that way too . But my doctors are good
Posted on: 24/03/2024
It needs to be updated. Its very old fashioned
Posted on: 24/03/2024
Love this practice from the receptionist to the doctors 10/10
Posted on: 23/03/2024
Always been helpful
Posted on: 23/03/2024
Polite, kind, understanding staff.
Posted on: 23/03/2024
Aways easy to get an appointment, the nurse Julia is so lovely and helpful
Thank you
Posted on: 23/03/2024
Friendly, efficient and professional staff who really seem to care. Excellent!
Posted on: 23/03/2024
Good service and patient care .
Posted on: 23/03/2024
Best service
Posted on: 23/03/2024
The place is old but neat and has enough seats for patients. Receptionist are nice and polite and waiting times are bearable
Posted on: 23/03/2024
Staff very friendly and polite. Impressed with a very professional GP explained all in detail.
Posted on: 23/03/2024
Before covid I could get an appointment within a good time frame now the main way is a phone consultation or a lengthy wait for a face to face
Posted on: 23/03/2024
I was treated very well, the doctor listened to me and explained the illness and treatment required.
Posted on: 23/03/2024
Because I don't think the surgery is as good as it use to be. I had to wait 2 weeks just to be able to speak to a doctor not even seeing one!!!!!! That to me is a backwards step.
Posted on: 22/03/2024
I’ have always been dealt with quite quickly whenever I have phoned for an appointment
Posted on: 22/03/2024
Made to feel at ease and caring
Posted on: 22/03/2024
Doctors and nurses are always polite, friendly and helpful. I haven't had a bad experience
Posted on: 22/03/2024
I was told by my doctor to book another appointment if i wanted to discuss more than one health problem . Was this a new thing as i wasn't aware i couldn't discuss more than one thing at one appointment. I work and do not get the luxury of time off per appointment i book at the doctors
Posted on: 22/03/2024
Staff polite and helpfull
Posted on: 22/03/2024
Helpful, polite, friendly
Posted on: 22/03/2024
Staff are always pleasant and helpful
Posted on: 22/03/2024
Great surgery haven't had any issues with appointment's can get my injection for my pain, there is a physio there very happy with the service and the doctor that I see is great.
Posted on: 21/03/2024
I've aways seen good and excellent service
Posted on: 21/03/2024
Staff are always courteous and helpful.
Posted on: 21/03/2024
Receptionist and dr baskaran very polite.
Posted on: 21/03/2024
The doctors, nurses and reception people are great but 3weeks for an appointment is disgusting when you have a notice saying you are taking on more patients. More quality less quantity
Posted on: 21/03/2024
Iv been waiting months and had appointments for a fatty tissue on my back. Not had one date since, I’m in a lot of pain. Iv had 3 appointments but nothing has come from it. You have all my contact details not impressed and I’m not happy. Still waiting
Posted on: 21/03/2024
Very friendly
Posted on: 20/03/2024
Appointment was for someone else ,but was not helpful to the problem
Posted on: 20/03/2024
Ease of getting an appointment
Posted on: 20/03/2024
Doctor was polite and professional
Posted on: 20/03/2024
Excellent service, caring & professional
Posted on: 20/03/2024
Dr Cham was very thorough
Posted on: 20/03/2024
The nurse was caring and efficient. Very plesant
Posted on: 20/03/2024
Always there to help
Posted on: 20/03/2024
Always helpful and supportive. Thank you.
Posted on: 20/03/2024
Very pleased with my treatment at Addington Medical Practice xx
Posted on: 20/03/2024
The nurse Sophie took my stitches out she was fabulous
Dr meria naphen she is the loveliest doctor ever so good and help with my request
Posted on: 20/03/2024
Staff very pleasant and friendly
Posted on: 20/03/2024
Seen on time by nurse and doctor very efficient medication ordered
Posted on: 20/03/2024
Excellent attention from GP and thank you.
Posted on: 20/03/2024
park way ate amazing from now everything fantastic with all the team
Posted on: 20/03/2024
They very professional friendly helpful the service was like it was sixty years ago the doctor couldn’t do enough as well as the staff they were cheerful that would lift anybody spirit
Posted on: 20/03/2024
Always a good service and always help with what ever my problems, only downer is it takes so long to get an appointment nowadays
Posted on: 20/03/2024
Because they are doing a good job and also never wait long
Posted on: 20/03/2024
Friendly and keep to time
Posted on: 20/03/2024
Short Waiting Time. Friendly Staff. Good Doctors
Posted on: 19/03/2024
Always get a good service
Posted on: 19/03/2024
You get respect from all the doctors receptionists and other healthcare professionals
Posted on: 19/03/2024
The lady who gave me my asthma assessment was very nice and sweet, and even showed me photos about my condition which gave me a much better understanding and explained everything very well. Overall it was an outstanding experience.
Posted on: 19/03/2024
A very positive session ( assessment & review of my diabetic condition). Happy with the way the clinician made me engage with the evaluating processs and the way forward.
Posted on: 19/03/2024
Because I didn't have to wait long to get booked in or to be seen by the doctor
Posted on: 19/03/2024
All of the staff is very polite and respectful
Posted on: 19/03/2024
Appointment times are long
Posted on: 19/03/2024
Dr Chan always provides amazing care and service, forever grateful
Posted on: 19/03/2024
They’re always there when needed
Posted on: 19/03/2024
The waiting area is a bit bleak. I live near Gravel Hill and prefer that surgery.
Posted on: 19/03/2024
Some staff are "ok" others shouldnt be doing the job, Doctors I have always dealt with are fantastic as are the nurses.
Posted on: 16/03/2024
Nurse Julia was lovely.
Posted on: 16/03/2024
The staff were amazing and full of information and really friendly
Posted on: 16/03/2024
No problems dealt with very professionaly thank you
Posted on: 16/03/2024
I had a query with my medication I was told yo find another pharmacy
Posted on: 16/03/2024
Quick response from Doctor
Posted on: 16/03/2024
Very good attention of Dr Fraser
Posted on: 16/03/2024
This surgery provides an excellent service with no fuss.
Posted on: 16/03/2024
Could understand him over phone and was very delicate
Posted on: 16/03/2024
Good kind, thoughtful, excellent service
Posted on: 16/03/2024
I have been registered with this GP Practice since early 2000. My requests were always seen to when possible. The Doctors & Staff are always patient and pleasant.
Posted on: 16/03/2024
Dr Chan was very good at listening to my issues and doing a quick check there and then and then referred me for a further check to be sure. He is always most helpful.
Posted on: 16/03/2024
Waited nearly 3 weeks for a telephone appointment only for my signal to be down on the moment, the doctor rang and because there was no answer I missed the appointment and now have to wait another 2 1/2 weeks for a face-to-face appointment there should be time at the end to call people back that could not take call from the doctor.
Posted on: 15/03/2024
Dr Chan was very helpful and sympathetic. He always makes me feel and ease because I get anxious at doctors. Really like Dr Chan
Posted on: 15/03/2024
Always very friendly and helpful staff. I find the change in the new booking system flawed when booking appointments for my daughter which means I always have to call up so preferred the previously online system but staff are always helpful whenever I call in!
Posted on: 15/03/2024
When you get to see a doctor they are very good and if they can’t deal they do not hesitate in contacting the appropriate people to deal, the real problem is trying to get an appointment as this can take weeks.
Posted on: 15/03/2024
Reception staff are very helpful, appointments booked promptly, GP’s always follow through symptoms & diagnosis & keep me informed up to date .
Posted on: 15/03/2024
Friendly staff, they are patient to listen to you, you don't wait long for your appointment and there is no queue on the line anytime I phone in. You are looked after within your time
Posted on: 15/03/2024
Was waiting for a GP phone appointment for 2 hours yesterday. It rang for 20 seconds before I got to the phone by which point the call had dropped. There was no attempt at a second call. Was I meant to call the surgery? And go through the lengthy message with mostly pointless introductory information yet again before getting to a receptionist? Unimpressed at the lack of proper process.
Posted on: 15/03/2024
Vary quick and friendly staff thank you
Posted on: 15/03/2024
Good customer service
Posted on: 15/03/2024
The staff and nurse were brilliant
Posted on: 15/03/2024
My test was carried out in a professional but friendly manner which put me at ease. The procedure was explained and relevant issues discussed beforehand. The examination room was appropriately laid out.
Posted on: 15/03/2024
Always dealt with on time and very well.
Posted on: 15/03/2024
I always receive high quality of care from all the staff, in particular Dr Chan who is always extremely professional and remains a most excellent GP
Posted on: 15/03/2024
Clean, friendly healthcare professional
Posted on: 15/03/2024
Do not receive a consistent service from this surgery. Had to wait over 15 minutes for my appointment and was told it was because the previous patient “wouldn’t stop talking”. I was there on time and this made me late for another appointment. I wasn’t told previously that to obtain another prescription I would have to see a nurse so an urgent appointment had to be made last minute which isn’t good enough for the patient when they have run out of tablets. You need to be informed of this when you are prescribed the medication to give you time to book the appointment in advance. Booking an appointment is stressful, as you know you’ll have to wait weeks! This is ridiculous when you are unwell. When I looked online the earliest appointments are 3 weeks away so why advertise for new patients at the surgery when they can’t cope with the ones that they already have!
Posted on: 14/03/2024
Always professional and polite
Posted on: 14/03/2024
The doctor was very interested and very helpful about my problems
Posted on: 14/03/2024
Doctor forgot to ring me
Posted on: 14/03/2024
The phone call was good and understanding
Posted on: 14/03/2024
I am looked after well by my GP Dr D Chan
Posted on: 14/03/2024
Dr Chan . Very good and caring doctor.
Posted on: 14/03/2024
The reception staff are friendly, helpful and polite however getting an appointment quickly is almost impossible.
Posted on: 14/03/2024
Dr Keith is the best doctor there very helpful and the lovely lady that takes the bloods was amazing very calm and nice
Posted on: 13/03/2024
Amazing Gp and Staff
Posted on: 13/03/2024
an’t get appointments for when you really need them, see a different dr every time, no consistency in care.
Posted on: 13/03/2024
I am lucky enough to see my preferred Doctor on a consistent basis Dr David. Chan takes time to explain re my health issues & medication very professional & reasurring
Posted on: 13/03/2024
Efficient staff and good Doctors
Posted on: 13/03/2024
Courteous staff . Appointments can take long time
Posted on: 13/03/2024
The nurse that treated me went above an beyond in my visit
Posted on: 13/03/2024
Very Happy with my help
Posted on: 13/03/2024
Punctual, courteous and considerate.
Posted on: 13/03/2024
Excellent and very efficient. Seen on time. Good discussion with doctor
Posted on: 12/03/2024
Seen on time no problems
Posted on: 12/03/2024
Very prompt and considerate
Posted on: 12/03/2024
Smear test - I’d like to say that Laura was the best nurse (beside Jill) who has ever done my smear test
Posted on: 12/03/2024
Because the staff are very helpful
Posted on: 12/03/2024
Very nice people brilliant doctor
Posted on: 12/03/2024
Can always get appointment and surgery is very proactive when it comes to medical reviews and vaccinations.
Posted on: 12/03/2024
Dr Chan is an outstanding doctor
Posted on: 12/03/2024
Everything went completely nicely.
Posted on: 12/03/2024
Dr helpful understanding with good advice
Posted on: 12/03/2024
Their doctors and paramedical staff have compassion to their patient and try their best to help
Posted on: 12/03/2024
Good, kind efficient staff
Posted on: 12/03/2024
Just perfect and friendly
Posted on: 09/03/2024
Julie is absolutely terrific. Extremely professional. The reception staff are always pleasant and welcoming.
Posted on: 09/03/2024
Rang up , appointment same day , arrived early got seen early
Posted on: 09/03/2024
I've been registered with the surgery since 1985 and have been very happy with the response from all members of the staff. I moved from New Addington in 2015 and did not even consider to re register with my new local G Ps. The team at New Addington are first class and very pro active when it comes to their Patients well fare
Posted on: 09/03/2024
Really great reception team especially Mary who understood the urgency of my concern and did her best to arrange an appointment for me despite it being very busy that day and she got back to me promptly. The clinical pharmacist Nikita was very friendly and clear and did a great job.
Posted on: 08/03/2024
Efficient & Helpful Staff nothing is to much of a problem for them
Posted on: 08/03/2024
I was seen on time and the nurse I saw was good at her job
Posted on: 08/03/2024
Had to wait almost 1 hour to be seen.
Posted on: 08/03/2024
Amazing Dr chann always listens and takes his time with you
Posted on: 07/03/2024
I got seen at appointed time and nice people to deal with
Posted on: 07/03/2024
The staff was very professional and courteous.
Posted on: 07/03/2024
Always helpful just not many doctors appointments what has happened to all the doctors
Posted on: 07/03/2024
Clean, quick and happy staff
Posted on: 07/03/2024
Because the people are kind and Frindly
Posted on: 07/03/2024
Lovely staff with efficient service.
Posted on: 07/03/2024
I needed to increase the amount of tablets on my prescription so I cud order all together and that was done very quickly.
Posted on: 07/03/2024
Many failings lack of listening skills and very hard to get a appointment due to over registering people
Posted on: 07/03/2024
Professional and efficient
Posted on: 07/03/2024
Never had any problems
Posted on: 07/03/2024
Clear and simple explanation
Posted on: 07/03/2024
Cause it went well, but waiting time was a bit long
Posted on: 07/03/2024
I booked to see nurse to get blood test it was done within two working days
Posted on: 06/03/2024
Dr Chan is always welcoming and listens to your issues, best doctor going, due to the time and effort he puts in with his patients
Posted on: 06/03/2024
The nurse who took my ECG was incredibly nice and made me feel very comfortable
Posted on: 06/03/2024
I was unsure on how to use a weight loss pen and the doctor/nurse that helped me was very insightful and made the best effort in order to help me.
Posted on: 06/03/2024
All staff and doctors are brilliant and helpful
Posted on: 05/03/2024
I was seen on time and the Doctor was very comunitive.
Posted on: 05/03/2024
It was my first appointment at the surgery and I was seen on time and the person I saw and receptionist were very pleasant, helpful
and efficient
Posted on: 05/03/2024
Very nice nurse and very helpful receptionist
Posted on: 05/03/2024
I find surgery very helpful
Posted on: 05/03/2024
Everything on time friendly good service
Posted on: 05/03/2024
Dr Kevin has time to explain my medical issues
Posted on: 05/03/2024
Both Dr Baskarane senior and junior have been beyond saviours for me. Recommended practice
Posted on: 04/03/2024
I was seen on time and was spoken about my diagnosis.
Posted on: 02/03/2024
Needed information regarding my imminent knee replacement. Spoke with Dr Chan. Found him pleasant, helpful, knowledgible and didnt rush me. Will request him in future if I need a GP.
Posted on: 02/03/2024
Waited over two weeks for an appointment only for it to be cancelled but luckily I Doctor rating is low phoned me and fitted me in,Parkway has gone down alot with trying to see a Doctor,Covid the blame what after 4 year!
Posted on: 02/03/2024
I’ve never had a problem as into do with my health I’ve always has good service
Posted on: 02/03/2024
Usually can get a face to face appointment, and be directed or referred where necessary.
Posted on: 02/03/2024
I’ve recently just changed surgery due to my health concerns being ignored and not being able to get an appointment and I’ve changed to Addington medical practice and I’m really happy with the service and got an appointment almost straight away
Posted on: 02/03/2024
Everything takes to long ,you've got to know three weeks in advance if your going to be ill and most of the time the recipientist think they are the doctors
Posted on: 02/03/2024
Staff very friendly, appointment time’s close to schedule, environment pleasant.
Posted on: 01/03/2024
Nurse was great
Posted on: 01/03/2024
Dr waskind listened very gd
Posted on: 01/03/2024
Lovely people and can always been seen
Posted on: 01/03/2024
The nurse was very good and discussed everything with me.
Posted on: 01/03/2024
In the most friendly and respectful manner to my satisfaction.
Posted on: 01/03/2024
Dr chan took time with me listened and never rushed me.
Posted on: 01/03/2024
My GP Doctor Nathan looked after me
Posted on: 29/02/2024
Always easy to get an appointment, reception staff very helpful, doctor actually listens and goes above and beyond to help
Posted on: 29/02/2024
Genuinely caring and helpful staff.
Posted on: 29/02/2024
Always helpful rarely any problems
Posted on: 29/02/2024
Your nurses are excellent
Posted on: 29/02/2024
Appointments a problem when there are so many doctors
Posted on: 29/02/2024
Seen promptly nurse very courteous.
Posted on: 29/02/2024
Fast and efficient
Posted on: 28/02/2024
It’s very very hard to get an appointment, but the nurse I had yesterday was absolutely amazing
Posted on: 28/02/2024
The whole practice have been fantastic in dealing with my disability and situation.
Posted on: 28/02/2024
Dr Fraser as always very pleasant & tries to help
Posted on: 28/02/2024
Good care and very helpful but doctors availability is sometimes 2 to 3 weeks and they will not let you speak to a doctor for a few minutes if you need advice or clarification on anything
Posted on: 28/02/2024
Staff have been helpful
Posted on: 28/02/2024
Prompt service, very friendly
Posted on: 28/02/2024
Because the doctor is soo friendly and patience l like the way she talks with me all that l cansay is that very good
Posted on: 28/02/2024
Surgery has really improved in terms of quality of care
Posted on: 28/02/2024
Everything was good no problem
Posted on: 27/02/2024
Staff great. Would be better if there were more face to face appointments.
Posted on: 27/02/2024
Felt relaxed and welcomed
Posted on: 27/02/2024
Kind,curtious and patient.
Posted on: 27/02/2024
Very helpful and go out of there way to assist you
Posted on: 27/02/2024
Amazing surgery.
Posted on: 27/02/2024
The receptionists are helpful and nice.
Posted on: 27/02/2024
I'm very pleased with the way everything went
Posted on: 27/02/2024
I can always get an appointment and the nurses are always excellent. Always welcoming and approachable, they give me all the information I need at the time and they take their time so I feel at ease.
Posted on: 25/02/2024
Doctor listened and sorted everything for me
Posted on: 24/02/2024
Considering the moment we have had a difficult time especially with the government lack of leadership they are doing g there best so we'll done
Posted on: 24/02/2024
The staff, nurses, Doctors and reception are all lovely and the service is great, very caring and helpful, very grateful xx
Posted on: 24/02/2024
Took my son for his pre-school boosters, Laura was super patient and helpful when he got upset in-between his jabs
Posted on: 24/02/2024
Blood tests, friendly and caring staff I love it down gravel hill surgery
Posted on: 24/02/2024
Nurse Laura made me feel super comfortable during my appointment. Laura was very accommodating to whatever made me comfortable and this has made me confident to go back if needed. A++
Posted on: 24/02/2024
The young trainee doctor was very thorough
Posted on: 24/02/2024
Very prompt response to needs
Posted on: 24/02/2024
OK I suppose. Late being taken in for appt. Doc unaware of why I was attending when she asked me to make appt.
Posted on: 23/02/2024
All very helpful
Posted on: 23/02/2024
I was kindly provided with an early appointment and the examination was very thorough and thoughtfully conducted and following treatment was clearly described. Really great service.
Posted on: 23/02/2024
Doctor explained the work to be carried in fine detail well pleased with appointment
Posted on: 23/02/2024
Choices of appointments and helpful, friendly staff
Posted on: 23/02/2024
Don't want to look at certain ailments
Posted on: 23/02/2024
Bernie was very helpful and knowledgeable a pleasure thank you
Posted on: 23/02/2024
I am generally very happy from the service I receive. Very rare exceptional cases are present of course, which I don't want to mention.
Posted on: 23/02/2024
Because Dr m Nathan listened and solved problem
Posted on: 23/02/2024
Highly recommend
Posted on: 23/02/2024
I was late arriving because I had problems with tram but they fitted me in, very greatfull
Posted on: 23/02/2024
3 times wasted for a blood test
Posted on: 23/02/2024
Very good nurse (Kim)
Posted on: 23/02/2024
Nice staffs and no delays
Posted on: 23/02/2024
professional service from the nurses good out come of what was needed
Posted on: 23/02/2024
Because they never listen to what you have to say , I’m in pain with my gall bladder and have bad asthma . All they say is my asthma is not treated well and the same old thing, hospital is useless too
Posted on: 22/02/2024
Dr saw me even though no appointment
Posted on: 22/02/2024
Very helpful everyone in general. Going out of their way to help
Posted on: 22/02/2024
I cannot fault any of the staff they are always polite and super helpful it has improved somuch in last few years Thank you
Posted on: 22/02/2024
The staff are caring and supportive
Posted on: 22/02/2024
Service was stright to the point with due care and attention. Very patient centered care. No fault found thank you.
Posted on: 22/02/2024
The surgery takes time to listen. And sends patient for tests. To allow them to understand and try to live with there disabilities. There kind smile helps so much which shines out even in telephone conversations. Thank You
Posted on: 22/02/2024
Very good service. Excellent GP
Posted on: 22/02/2024
Excellent service and staff.
Posted on: 21/02/2024
Seem to get things done straightaway and also told me that I was to have bloods taken every month which my old surgery did not and any treatment that I have had has been. Ace cannot fault the surgery in anyway just glad I have joined you
Posted on: 21/02/2024
Although only a blood test I was seen on time the nurse was very pleasant and very little pain or bleeding.
Posted on: 21/02/2024
Doctors and nurses are really good and envolved
Posted on: 21/02/2024
Great Gp who listens to you dr Richard’s
Posted on: 21/02/2024
Very helpful and takes time to make sure you understand
Posted on: 21/02/2024
Dr baskaran was kind approachable listened to what I had to say and didn't feel rushed
Posted on: 21/02/2024
Staff are always friendly and so are the doctors.. There is never a long wait to see a doctor and it is not an issue seeing a different doctor
Posted on: 20/02/2024
Came for a blood test. Receptionist was very polite asked me to take a seat. Within a couple of mins I was called in by a lovely lady who greeted me with a smile. Very professional no difficulty in taking blood at all. A good all round experience
Posted on: 20/02/2024
Always a good standard of service
Posted on: 20/02/2024
Seen on time. Excellent examination Very through Follow up appointment made
Posted on: 20/02/2024
Seen on time and all questions answered
Posted on: 20/02/2024
I always get a sensible and polite answer when I ask a question concerning my health I haven’t actually seen a dr for ages but they do phone me when they think it’s necessary Only problem I seem to have is getting my medication on time I order it through the chemist and quite often have to order again as they say it’s not time to have it then I have to try again When you put an order in it takes about five days from ordering to having it delivered I was out of bisoperol for a week and it tells you not ti suddenly stop taking it but I had no choice That is my only problem Thank you for being so good
Posted on: 20/02/2024
Always helpful but on this occasion was a telephone appt and the Dr was on speaker phone so difficult to hear properly.
Posted on: 20/02/2024
The wellbeing sessions are helping me sort my life out
Posted on: 20/02/2024
My nurse Laura hurch. Is fantastic. Reception staff very helpful&last doctor. Doctor frazer was great.
Posted on: 20/02/2024
Always an efficient service
Posted on: 20/02/2024
Quick response and efficiency
Posted on: 20/02/2024
The Service delivery is always excellent
Posted on: 20/02/2024
Because of the service they give
Posted on: 17/02/2024
Excellent service, staff are lovely and really helpful.
Posted on: 17/02/2024
Explained the remedy to my issue very well and gave me reassurance that I could improve my health issue at home with the exercises provided
Posted on: 17/02/2024
Feeling comfortable, been listened to makes me feel good.
Posted on: 17/02/2024
Very efficient, didn't have to wait Dr was very helpful.
Posted on: 17/02/2024
Excellent, kind and efficient staff.
Posted on: 17/02/2024
Dr frazer.. best doctor there is.
Posted on: 17/02/2024
Good doctors
Posted on: 17/02/2024
Helpful reception and prompt appointment
Posted on: 17/02/2024
Waiting for an appointment is vary long.
Posted on: 17/02/2024
Was supposed to have a phone call appointment but didn't get it
Posted on: 16/02/2024
It has changed a lot and seems efficient
Posted on: 16/02/2024
Trouble getting appointment.
Posted on: 16/02/2024
Have been with this surgery for at least 31 years and have always received excellent service.
Posted on: 16/02/2024
Drs are very good if you can get a appointment
Posted on: 16/02/2024
Not long wait times and never had an issue getting an appointment
Posted on: 15/02/2024
Professional staff and really know what they are doing.l appreciated their work.
Posted on: 15/02/2024
Very friendly staff, always welcome to help and assist. Lovely Doctors surgery as I've been with them for many years now.
Posted on: 15/02/2024
Excellent service and friendly and helpful staff at all times.
Posted on: 15/02/2024
Your nurses are excellent
Posted on: 15/02/2024
Dr Levan excellent
Posted on: 15/02/2024
Some fantastic doctors and nurses
Posted on: 15/02/2024
On my visit yesterday I was greeted with a smile and checked in told to take a seat. When I came out I had to book a blood test and the girl was efficient and friendly.
Posted on: 15/02/2024
Doctor was good and hope the changes make a difference
Posted on: 14/02/2024
Doctor chan very Carrington and staff are good to
Posted on: 14/02/2024
DR CHAN and JULIA are very very good
Posted on: 14/02/2024
Was seen promptly by the doctor who was very courteous and gave a full satisfactory explanation. The Nurse who dresses my leg is lovely.
Posted on: 14/02/2024
Feels very personal, and your treated as they have time for your condition.
Posted on: 14/02/2024
Prefer to see my own GP because it saves time but always been happy after seeing any doctor or nurse at the practice and that includes speaking with receptionists too
Posted on: 14/02/2024
Very helpful and understanding
Posted on: 14/02/2024
Because of doctors chan caring and thorough attitude
Posted on: 14/02/2024
Always so friendly and kind
Posted on: 14/02/2024
The staffs are very caring and supportive
Posted on: 14/02/2024
Very caring, client friendly and helpful staff
Posted on: 14/02/2024
Always very helpful and able to answer any problems we might have thank you
Posted on: 13/02/2024
The doctor i saw yesterday listen to my problems and sorted out my problems.
Posted on: 13/02/2024
Perfect and professional good care taken
Posted on: 13/02/2024
Excellent care and support
Posted on: 13/02/2024
Dr & nurse excellent
Posted on: 13/02/2024
Great service!
Posted on: 13/02/2024
Dr Chan is very thorough with his treatment nothing is too much trouble for him
Posted on: 13/02/2024
Helpful doctors and staff if unable to get appt can always get call back same day
Posted on: 12/02/2024
Moody front office staff especially at Gravelhill
Posted on: 11/02/2024
Dealt with kindly,by receptionist and Dr.Kumar.
Posted on: 10/02/2024
Seen on time. Good personnel. Very helpful
Posted on: 10/02/2024
I had a very bad experience was yesterday.
Posted on: 10/02/2024
Always helpful kind caring staff and doctors are same
Posted on: 10/02/2024
Doctor is fantastic. Difficult to get an appointment means I only give you good. I waited nearly 4 weeks for an appointment. This isn’t really good enough.
Posted on: 10/02/2024
Nurses are great. Dr Chan is possibly the best doctor I've ever had. Listens, considers what I want and agrees next steps. Approachable. I don't feel at all rushed.
Posted on: 09/02/2024
The GP was very thorough and showed a good understanding of my health issue when considering further treatment.
Posted on: 09/02/2024
Professional services.
Posted on: 09/02/2024
Alll staff are very friendly and helpful dr chan and dr Henry were fantastic with my appointment and I am very grateful for all there help and support given
Posted on: 09/02/2024
this is a lovely surgery to go to always clean and the doctor and reception are polite always
Posted on: 09/02/2024
Was happy with treatment by nurse
Posted on: 09/02/2024
Amazing service at all levels. Thank you so much.
Posted on: 09/02/2024
It takes a very long time to get an appointment for a GP face to face and for a specialist 3 to 6 months.
Posted on: 09/02/2024
Listened to & concerns addressed.
Posted on: 09/02/2024
Nurse was very nice a d sufficient with taking my blood took less then a minute
Posted on: 08/02/2024
Bernie got blood out my arm first go and i have collapsed veins from having so much blood taken they normally do it in back of hand because of this Mary is exercellent at her job to as well as dr chan
Posted on: 08/02/2024
Some doctors are great and listen to your concerns about ongoing health problems. Some seem to not beninterested and just send you away. Also waited 40 minutes to see a doctor when he hadnt called in any patients before me
Posted on: 08/02/2024
Dr Chan is always very informative and helpful
Posted on: 08/02/2024
I have been waiting for 2 years to keniya operation but didn't do operation
Did not come any information yet now
Please take any action for me
Posted on: 08/02/2024
The Doctor was patient and friendly
Posted on: 08/02/2024
Excellent Asthma chec.k with the Nurse very through.
Posted on: 08/02/2024
Dr Nathan is very understanding
Posted on: 08/02/2024
Got a messagr saying my appoinment was at parkway and it was to not whay a waste of my time
Posted on: 08/02/2024
Always get help when needed and the doctors and nurses all seem very helpful
Posted on: 08/02/2024
They try to resolve medical issues quickly and are very helpful
Posted on: 08/02/2024
Receptionists was pleasant, I had a short waiting time, nurse was very polite and showed respect and care. Excellent servicec
Posted on: 07/02/2024
You were able to fit me in to see the doctor quickly thankyou
Posted on: 07/02/2024
Long waiting times to get an appointment, some of the doctors can make you feel like you are not being heard. However the doctor I had yesterday was actually very good and listened.
Posted on: 07/02/2024
Made to feel comfortable the nurse talked to you and listened
Posted on: 07/02/2024
Felt comfortable listened to my priblems and delt them properly
Posted on: 07/02/2024
Really pleased with why I’ve been treated by the doctrine staff at gravel Hill surgery
Posted on: 07/02/2024
The procedure was smooth and had a lot of education before the process
Posted on: 04/02/2024
Doctor is great. But waiting time for an appointment is far too long. Nearly 2 weeks I had to wait for my appointment
Posted on: 04/02/2024
Surgery clean and staff very helpful pity I can’t say the same for the doctor she had no time for me didn’t even ask me to sit down just said go and have an X-ray it’s been months now and still no results
In my opinion if she has no time for patients she should give up and let those who have time see the patients
Posted on: 04/02/2024
There's quite a delay in getting an appointment to see a doctor. Also my last visit to see a nurse at Parkway was not great, it would be great if the nurse could say what she is going to be doing and not just do it. ie better communications.
Posted on: 03/02/2024
Level and speed of service
Posted on: 03/02/2024
Thay are sorted things out for me
Posted on: 03/02/2024
They made me feel valued
Posted on: 03/02/2024
The reason why I put I don’t know because it’s on one side to see the doctor on the bedside. The booking is far too long that’s how I see it
Posted on: 02/02/2024
Excellent service and excellent doctors
Posted on: 02/02/2024
The receptionist very polite and very friendly and professional
Posted on: 02/02/2024
Kind staff and doctors, and waiting time is not very long.
Posted on: 02/02/2024
The staff ate professional and courteous
Posted on: 02/02/2024
They are always great to me :)
Posted on: 02/02/2024
Lovely staff both clinical and non clinical , great service all round
Posted on: 02/02/2024
It's hard to get an appointment or to speak to a doctor. And if you can get an appointment, you have to wait for a week if not longer.
Posted on: 02/02/2024
Easy to get an appointment, nice receptionists and very helpful Doctor
Posted on: 02/02/2024
Very attentive & patient GP. Fitted in very quickly for physio appt. Thorough tests requested.
Posted on: 02/02/2024
Sometimes good advice
Posted on: 02/02/2024
Addressing the issues I presented with promptly.
Posted on: 02/02/2024
Staff and Doctors are always kind and caring
Posted on: 02/02/2024
Was seen on time and friendly staff
Posted on: 02/02/2024
The best surgery I have ever had
Posted on: 02/02/2024
My nurse was very helpful and friendly
Posted on: 01/02/2024
The doctors and staff listen to me and try their best to help me, always grateful to their help.
Posted on: 30/01/2024
Met a new nurse for my smear test. She was very informative, polite and made me comfortable.
Posted on: 30/01/2024
Doctor was caring and compassionate
Posted on: 30/01/2024
Investigation with great respect to my condition
Posted on: 30/01/2024
Nice people to talk to. And if they can they will help you out
Posted on: 30/01/2024
Always get the help I need , Great staff , well run .
Posted on: 30/01/2024
Staff are friendly and efficient
Posted on: 30/01/2024
Dr Chan was very nice and he is willing to explain the treatment to the patient. Very satisfied
Posted on: 30/01/2024
Lady was absolutely amazing
Posted on: 30/01/2024
The doctors and the rest of the staff are always polite caring and really make you feel important would recommend this surgery to all
Posted on: 28/01/2024
Good when you can get to see someone
Posted on: 28/01/2024
Your Quick response when called
Posted on: 28/01/2024
Very little wait time . Nurse friendly and professional
Posted on: 28/01/2024
Everyone is very friendly and helpful
Posted on: 27/01/2024
Staff always helpful
Posted on: 27/01/2024
Tick all the boxes excellent
Posted on: 27/01/2024
Staff and GPs very helpful
Posted on: 27/01/2024
All the staff are polite answer questions you can understand.
Posted on: 27/01/2024
Because the nhs is collapsing
Posted on: 27/01/2024
I was treated very well, and the nurse was very polite and helpful.
Posted on: 27/01/2024
Always treated respectfully. I saw a junior doctor who was reporting to Dr Fraser but was very well looked after and after thorough examination of my arm and shoulder he spoke to Dr Fraser about further treatment for me. Thank you.
Posted on: 27/01/2024
There’s a few improvements that could be made, but the staff are all very nice and helpful.
Posted on: 24/01/2024
The team are kind,loving and supportive.
Posted on: 24/01/2024
Phoned in morning & was able to get nurse appt same day for urine test!
Posted on: 24/01/2024
friendly staff and good Doctors
Posted on: 24/01/2024
Amazing as always
Posted on: 24/01/2024
Dr Chan listened to me carefully and treated me professionally
Posted on: 24/01/2024
Had blood test done very professional
Posted on: 24/01/2024
Appointment for babies injections was an hour late !
Service received at the appointment once we finally got seen was good
Reception team are friendly
Posted on: 24/01/2024
Advice given by physio recently was poor, incorrect.
She was supposed to email me some exercises and did not do this.
Posted on: 24/01/2024
Someone's told me my asthma review is overdue. How would I know it was due. Also, I've had my asthma for 60 years. I'm quite good at working out how it's going.
Why do I need to visit the surgery and take up valuable staff time, to talk about something I don't need help with?
If I do need to, how am I supposed to book it?
I think this might all need some thought?
Posted on: 24/01/2024
I have never had a problem with anybody at parkway health center the staff are all lovely and always willing to help! The doctors are brilliant as well especially Doctor chan! So I give my surgery a 5×××××
Posted on: 24/01/2024
Tick all the boxes
Posted on: 24/01/2024
Very helpful staff and never feel rushed by the doctors.
Posted on: 24/01/2024
I had a very informative appointment that reassured me that the medication prescribed was the best for my health, the reassurance provided put my mind at rest.
Posted on: 23/01/2024
Very professional, & reliable
100%
Posted on: 23/01/2024
Helpful and can usually get an appointment quite quickly
Posted on: 23/01/2024
Dr and nurses I see are very good at there job
Posted on: 23/01/2024
My appointment was on time, the nurse was very pleasant and helpful. All in all a good experience
Posted on: 23/01/2024
Good friendly practice - could be a bit more flexible
Posted on: 23/01/2024
All staff are professional and helpful.
Posted on: 23/01/2024
The last few Drs we’ve seen have been fab! Latest visit: Dr was brilliant, receptionist was lovely - and accommodating - plus waiting time was minimal too (maybe 10 minutes?) If I was voting on my last visit it would be ‘very good’ but this isn’t always the case… I hope it remains. Keep up the good work & sincere thanks to you all!
Posted on: 23/01/2024
The Drs are good
Posted on: 23/01/2024
Lovely team!
Posted on: 21/01/2024
I am always treated well and with a smile.
Posted on: 21/01/2024
Felt cared for and confident in staff
Posted on: 21/01/2024
Thay are really good
Posted on: 21/01/2024
Clean and friendly atmosphere
Posted on: 20/01/2024
Consultation with Dr Chan today. His always ready to listen, sympathetic and kind. Always helpful thank you so much. You are an amazing doctor!!!
Posted on: 20/01/2024
no information provided when giving service
Posted on: 20/01/2024
I normally see the same gp as I always have continuity off care
Posted on: 20/01/2024
Dr Francis took the time to talk with me about options, he seemed to care about what I was saying and apologised profusely about the wait time. I felt listened to and came away feeling satisfied with my appointment result. Many thanks.
Posted on: 20/01/2024
I think it could do with redecorating to make it a more pleasing and relaxing place to be
Posted on: 20/01/2024
Lovely dr and got appointment within 3 day’s excellent and welcoming thank you
Posted on: 19/01/2024
People are polite and realy listen.
Posted on: 19/01/2024
Been with the practice many years & always satisfied with the service. Thank you for the care you give.
Posted on: 19/01/2024
Staff are always approachable, helpful, kind and caring.
Posted on: 19/01/2024
I always get appointment and I always get seen 5 minutes before my time and the staff are very nice
Posted on: 19/01/2024
Actual experience of appointment very good, however I had to wait 10 days for earliest appointment hence just good score.
Posted on: 19/01/2024
I can make an appointment and see a doctor within one week
Posted on: 19/01/2024
Very good all departments. Seen on time. Very helpful.
Posted on: 19/01/2024
Quick caring service mostly
Posted on: 19/01/2024
Doctor listens
Posted on: 19/01/2024
Excellent docter
Posted on: 19/01/2024
Too long a wait for appointments
Posted on: 19/01/2024
We were given an early appointment which meant my son didn’t miss any school for the appointment. The Doctor was very nice and reassured my son regarding his condition.
Posted on: 18/01/2024
Kind, friendly and efficient staff
Posted on: 18/01/2024
It’s very hard to speak with a doctor and the reception team seem to think they are doctors. Need to ensure that the reception team treat everyone with respect and don’t assume they know what is wrong with someone
Posted on: 18/01/2024
Waiting time to get an appointment is very poor. Specially when you read a sign that says you are looking for MORE customers. More quality and less quantity please.
Posted on: 18/01/2024
I have always been treated well and I like the doctors and staff
Posted on: 18/01/2024
My doctor's are very understanding and help me with my mental health slot.
Posted on: 18/01/2024
The place is always clean, reception is very friendly and I don't have to wait pass my appointment time
Posted on: 18/01/2024
Polite reception staff, always help where possible, do their best to find prompt appointments and I feel I have had fantastic service for my 45 years of using this GP service. Thank you.
Posted on: 18/01/2024
The surgery is very clean. Everyone is very patient and understanding.
Posted on: 18/01/2024
Dr Chan is really helpful and insightful. Admin processes (bookings, follow up) have been improving a lot lately but they started from a very low level and there is still some way to go.
Posted on: 18/01/2024
I’ve been with this practice for many years & have always found it very good.
Posted on: 17/01/2024
Lovely people and very patient with me
Posted on: 17/01/2024
Dr Chan listens a lot and help. An grateful to him and other staff members.
Posted on: 17/01/2024
On time friendly and polite.
Posted on: 17/01/2024
lovely place Togo to seeyyourdoctor
Posted on: 17/01/2024
I got there ten minutes before my appointment and got seen straight away doctor frazier was very good
Posted on: 17/01/2024
Always happy to help
Posted on: 17/01/2024
I can get appts, they send me reminders and are very friendly and helpful
Posted on: 16/01/2024
Staff very helpful. Dr' s understanding and listen to your problems and action them.
Posted on: 16/01/2024
All the Doctors are very caring . And staff helpful. Parking a bit of a problem , at Gravel Hill. But you can get the 64 very close to the surgery there and back.
Posted on: 16/01/2024
Whenever I ring they are always busy but always polite and very helpful
Posted on: 16/01/2024
Never had any problems getting through on the phone and staff always polite
Posted on: 16/01/2024
Longer than normal travel to Parkway. Good assessment treatment, interrupted by unannounced, unapologetic staff member entering the room during treatment.
Posted on: 16/01/2024
I saw Kim who did my blood test. She was and is very good at her job. Nothing is too much trouble for her. She explains things when asked a question
Posted on: 16/01/2024
Its very hard to get appointment
Posted on: 16/01/2024
Excellent service from all staff
Posted on: 16/01/2024
The standard of service @ Parkway is high . Bernie is always friendly & professional.
Posted on: 16/01/2024
Staff very helpful with my questions and provided the answers needed
Posted on: 16/01/2024
Was a phone call. Very helpful and clear
Posted on: 16/01/2024
I saw Dr Chan. He is very through, explains everything. Very accommodative & kind.
Posted on: 16/01/2024
Friendly, efficient and professional service.
Posted on: 16/01/2024
Very good at the job made me feel very relaxed
Posted on: 16/01/2024
Warm reception and excellent treatment.
Posted on: 16/01/2024
They are all very helpful
Posted on: 15/01/2024
Easy to book appointments and good staff
Posted on: 15/01/2024
Helpful reception staff managed to rebooked my appointment went in on time and physiotherapist was helpful and went through all my exercises
Posted on: 13/01/2024
Always pleasant, efficient and professional.
Posted on: 13/01/2024
I really efficient until you on time
Posted on: 13/01/2024
Very friendly staff team and excellent medical care
Posted on: 13/01/2024
Nobody seem to care about you , when you do get to see someone, the nurse's are very good but doctors are hit and miss
Posted on: 13/01/2024
Lovely people work at surgery doctors are brilliant always seem to be very understanding
Posted on: 13/01/2024
I love my doctor's, they are great with me and my mental health
Posted on: 13/01/2024
I would prefer to see the doctor of my choice closer to home
Posted on: 13/01/2024
Easy to book and access
Posted on: 13/01/2024
Didn't have to wait as long as lasts year for my injection very happy doctors and receptionist are great thank you parkway
Posted on: 13/01/2024
Everyone is helpful and polite
Posted on: 13/01/2024
Doctor takes time to listen to you
Posted on: 13/01/2024
Could not believe got seen on time and fitted me in there for ecg
Posted on: 13/01/2024
The reception and the nurse that attended to me were very professional and kind
Posted on: 13/01/2024
Through and make the effort with patients
Posted on: 13/01/2024
Lovely nurse, made me feel at ease, gave me advice and was very nice. I’ve never had a problem with the surgeries service.
Posted on: 13/01/2024
The excellent professionalism of all the staff, plus the promptness my enquiries are dealt with.
Posted on: 12/01/2024
The Gravel Hill surgery is clean, the staff are friendly, my wait time was very low, the nurse who took my appointment was brilliant. Overall a positive experience
Posted on: 12/01/2024
I see doctor Chan and he is a brilliant doctor he always trys help
Posted on: 12/01/2024
I don’t often need to use the sugery but most times when I have done I’ve not been able to get app in the same week for a very long time. Apart from when I’m having blood tests
Posted on: 12/01/2024
Dr Chan is simply the best
Posted on: 11/01/2024
My appointment was cancelled because of the nurse being ill.
Posted on: 11/01/2024
Always looked after by doctors and nurses. And reception staff.
Posted on: 11/01/2024
The nurse was very super. She reassured me when I was nervous.
Posted on: 11/01/2024
Doctors at my surgery absolutely brilliant
Posted on: 11/01/2024
Dr Chan very good. Very caring. Listens and helps. Also staff very helpful. Parking a bit hard to find . But in all very good.
Posted on: 11/01/2024
I’ve never had any problems with this surgery
Posted on: 11/01/2024
The staff are good, but there can be a bit of a wait when phoning and getting an appointment sometimes.
Posted on: 11/01/2024
Always attentive and issues taken seriously. Dr. Lavan is outstanding with high EQ and patient care.
Posted on: 11/01/2024
Very happy with the doctor I have
Posted on: 11/01/2024
Lovely people work there!
Posted on: 10/01/2024
The doctors, reception team and nurses are excellent with the way I am treated.
Posted on: 10/01/2024
Very efficient and the more was outstanding
Posted on: 10/01/2024
The staff and the nurse who dealt with me were very helpful and friendly. The waiting room was comfortable.
Posted on: 10/01/2024
A satisfactory answer is usually arrived at when I call Parkway.
Posted on: 10/01/2024
Very helpful quick to be seen doctor and nurse very good answers to my questions
Posted on: 10/01/2024
The doctors and receptionists are always very helpful, professional and polite
Posted on: 10/01/2024
I would like my local surgery to get better
Posted on: 10/01/2024
I am really pleased with DR chan I believe he genuinely put himself out to help as much as he can
Posted on: 10/01/2024
Staff very helpful .Doctor very informative and caring .
Posted on: 10/01/2024
Staff quotes friendly and welcoming.
Posted on: 10/01/2024
I like the Drs and nurses
Posted on: 10/01/2024
Kim is very good with giving my B12 and taking my blood
Posted on: 09/01/2024
Booked appointment online, date and time perfect seen on time. Nurse excellent.
Posted on: 09/01/2024
Always so helpful and polite
Posted on: 09/01/2024
Some doctors get down to business rather than beating around the Bush
Posted on: 09/01/2024
Always get the help I need all the staff are polite and friendly
Posted on: 09/01/2024
Don’t use the surgery much but when I do the staff. Are very professional and helpful.
Posted on: 09/01/2024
Dr Chan whom I see on a regular basis as I prefer continuity off care is very professional & very knowledgeable & has time to explain health issues even though he’s overworked very approachable
Posted on: 09/01/2024
Always friendly staff, doctors/nurses and receptionist. Staff listen to your issues and discuss the options that are available. I now use the NHS app for booking appointments and repeat prescriptions, works well.
Posted on: 09/01/2024
They are very good as a surgery especially doctor Chang very good
Posted on: 09/01/2024
Their quick response and following up on my appointment from hospital.
Posted on: 09/01/2024
Very good help with all staff and doctors polite and happy to helpz
Posted on: 09/01/2024
Nurse was very efficient and gentle
Posted on: 09/01/2024
Had some bad experiences and good ones
Posted on: 09/01/2024
Feel safe with the team and quiet reliable on the care of the physcians
Posted on: 09/01/2024
Dr Fraser is very helpful
Posted on: 09/01/2024
Short waiting time, courteous receptionist and excellent treatment from Dr Chan
Posted on: 09/01/2024
The Doctors are very good if you can get to see one
Posted on: 09/01/2024
There always look after at my appointments lovely staff
Posted on: 09/01/2024
Very difficult to contact surgery by phone if you canot use Internet.
Posted on: 08/01/2024
Happy with treatment received
Posted on: 08/01/2024
Always helpful and professional.
Posted on: 06/01/2024
Good that I can book online as I am deaf and good experience with the doctors and staff when I attend but not so good when the appointments are sometimes up to 2 weeks wait
Posted on: 06/01/2024
Very helpful and answered all my questions
Posted on: 06/01/2024
Everyone there seemed happy and helpful
Posted on: 06/01/2024
Always friendly and helpful
Posted on: 06/01/2024
I find the doctors approachable friendly and helpful.
Posted on: 06/01/2024
Quick and professional and friendly from what I have heard about other practices it’s far superior
Posted on: 06/01/2024
The Surgery is modern, updating it's technology just making it a lot easier as a patient to access their many services available.
The staff are always polite and professional, they show empathy also quite informative.
Posted on: 06/01/2024
Lovely doctor and seen on time
Posted on: 06/01/2024
Very helpful.
Posted on: 06/01/2024
Experienced and competent staff
Posted on: 06/01/2024
I have been registered for years and have never had a problem getting appointments. The staff and doctors are always friendly
Posted on: 06/01/2024
Very quick apt date and seen before my sot thime
Posted on: 06/01/2024
Friendly and caring staff. Very professional
Posted on: 05/01/2024
Very efficient and helpful and great level of care.
Posted on: 04/01/2024
Very rude on the phone
Posted on: 04/01/2024
Always get an appointment where necessary and have never had any issues regarding advice or treatment. Doctors and nurses are all great.
Posted on: 03/01/2024
Seen on time, Nurse Laura was lovely and professional
Posted on: 03/01/2024
Because this has been my Dr's surgery since I was born
Posted on: 03/01/2024
Friendly pleasant on approach good sevice
Posted on: 03/01/2024
Always helpful and friendly
Posted on: 03/01/2024
The nurse was very kind and understanding
Posted on: 03/01/2024
I always get my appointments in a reasonabl time
Posted on: 30/12/2023
The service was quick friendly and in good humour and professionalism
Posted on: 30/12/2023
Consideration of patient’s welfare
Posted on: 30/12/2023
Trust pure trust
Posted on: 29/12/2023
I have found them helpful, the only problem is
Getting an appointment takes a few. Days.
Posted on: 29/12/2023
Fantastic care, appointments on time and easy to deal with
Posted on: 29/12/2023
Too early to say with procedure I had
Posted on: 29/12/2023
They are very polite, they always welcoming people, very friendly to approach, very professional.
Posted on: 29/12/2023
Very helpful and friendly
Posted on: 29/12/2023
Amazing
Posted on: 28/12/2023
Very efficient
Posted on: 28/12/2023
Once you get appointment ,it getting better Nurses are very good
Posted on: 28/12/2023
Short waiting time, happy with reason I visited surgery.
Posted on: 28/12/2023
I found all the staff very polite and was greeted with a warm smile from the young lady.
Posted on: 28/12/2023
The doctor was very thorough, he asked me questions. Listened to my chest very kind and considerate
Posted on: 28/12/2023
Always very helpful and extremely efficient. The staff are friendly and Always willing to advise me whenever I need assistance.
Posted on: 28/12/2023
Good doctors just a shame they don’t see you face to face. Hard to get appointments. I feel if you haven’t paid in to the nhs you shouldn’t be seen unless you pay would help cut with costs. Just like when we go abroad to other countries and have to pay.
Posted on: 25/12/2023
Accessibility (to doctors) and staff are personable and helpful
Posted on: 25/12/2023
Excellent vaccine service. Helpful reception staff
Posted on: 23/12/2023
Dr Fraser was very helpful and kind
Posted on: 23/12/2023
Professional surgery administration. Gp’s are very considerate and caring
Posted on: 23/12/2023
Difficult to find appointments
Posted on: 23/12/2023
Always professional and courteous in equal measure. Rarely anything other than a trouble free experience.
Posted on: 22/12/2023
Because they are always very polite and helpful and do their best to help with your problems
Posted on: 22/12/2023
No one listens
Posted on: 22/12/2023
After the mix up re this blood test 2 weeks ago there were no probs this time & Parkway were back to their usual high standards
Posted on: 22/12/2023
Friendly, caring, professional, prompt.
Posted on: 22/12/2023
visited the surgery many of times recently and the service they provide is very good. the staff are friendly and professional. thank you
Posted on: 22/12/2023
You can get a face to face appointment when required
Posted on: 22/12/2023
Very caring staff from receptionist to dr
Posted on: 22/12/2023
Very helpful and prompt when I needed emergency prescription before Christmas, thank you.
Posted on: 22/12/2023
Difficulty in getting appointments when the surgery always appears to be empty of patients
Posted on: 22/12/2023
It was lovely seeing a doctor very pleased
Posted on: 21/12/2023
Always been treated well by all staff, fitted me in when I need their help.
Posted on: 21/12/2023
Very good with my baby and explained everything easily.
Posted on: 21/12/2023
On this occasion. The staff member taking my bloods was friendly, efficient and very competent. She helps make her patients feel comfortable and at ease. The procedure was painless and quick.
Posted on: 21/12/2023
Always open to the public. Nice doctors & staff etc.
Posted on: 21/12/2023
The receptionist are always polite and helpful. The Doctor I saw at my last visit is one of the best.
Posted on: 21/12/2023
A surgery is a building where patients are seen but what distinguishes one surgery from another is the staff and the doctors. At addington medical practice from the time a patient first picks up the phone to call for an appointment followed by a visit to the surgery and being seen by a GP the whole experience comes with a caring human touch and is first class.
Posted on: 21/12/2023
Dr Chan and nurse Tina were a great help
Posted on: 21/12/2023
Very good service, thank you
Posted on: 21/12/2023
Always very helpful. And sort any problems very quickly.
Posted on: 21/12/2023
Excellent and very professional service
Posted on: 21/12/2023
The staff are always very helpful and friendly.
Posted on: 21/12/2023
Too much red tape and no heart felt caring
Posted on: 21/12/2023
Dr’s & staff are friendly and helpful. If you can’t get a face to face you can usually have a telephone conversation with a doctor
Posted on: 21/12/2023
I am always able to get a solution, weather its a phone, appointment or phone call
Very helpful reception staff
Posted on: 20/12/2023
No long waiting time, the staffs were friendly and professional.
Posted on: 20/12/2023
This surgery don't have to wait long like other surgery.
Posted on: 20/12/2023
I get regular health checks and the staff are very friendly.
Posted on: 20/12/2023
I have been in constant need of help and they have Always been helpful to me
Posted on: 20/12/2023
I feel of late you have turned things around and are getting things right from a patient point of view
Posted on: 20/12/2023
Service and support was amazing
Posted on: 20/12/2023
Helpful and polite. Listened to all needed and gave a good experience
Posted on: 20/12/2023
This has been my surgery For twenty two years. I have always felt the reception staff and doctors have taken care of my health issues to my satisfaction.
Posted on: 20/12/2023
Never can get appointments
Posted on: 20/12/2023
Nice staff and they keep with the timing
Posted on: 20/12/2023
Always able to arrange appointments
Posted on: 19/12/2023
Always receive excellent service from reception staff, GP's and especially Nurse Kim. Friendly, chatty, always puts me at ease and don't feel a thing when she administers the flu jab!
Posted on: 19/12/2023
Nobody seen to care ,they lose hospital letter you've taken to them to photo copy ,and when you want to see the GP it when you feel ill not 3 weeks time ,your asking for new customers but haven't got time for the one you've got ,I've been with the same group of doctors for years from Gannon and cogovan and then baskaran at lest they new everything about you and your parents but now no hope
Posted on: 19/12/2023
Polite and efficient
Posted on: 19/12/2023
On time and very efficient
Posted on: 19/12/2023
How much better the booking system is working being online to have a blood test, quick and easy, arrived at surgery within minutes was called through, bloods taken and back out again.
Posted on: 19/12/2023
Happy to attend gp
Posted on: 19/12/2023
Friendly staff, appointment on time
Posted on: 19/12/2023
always very helpful and abligin
Posted on: 19/12/2023
Happy to be at gp every thing was perfect how the doctor speaks with me
Posted on: 19/12/2023
You get quick appointments. You are seen on time by a doctor. You get accurate information and follow ups. Above all, everyone is patient, friendly and have good communication.
Posted on: 19/12/2023
Always excellent service and constructive advise given, excellent Dr.
Posted on: 19/12/2023
Friendly staff
Posted on: 19/12/2023
I’m always looked after, with brilliant Doctors and friendly staff too
Posted on: 16/12/2023
Always get an appointment easy & the staff are very helpful .
Posted on: 16/12/2023
Being able to have access to both sites and the extended medical facilities ie physio, female health care and the nurse team. All staff very friendly too.
Posted on: 16/12/2023
Friendly & caring medical staff
Posted on: 16/12/2023
Still have to wait a long time to see a doctor but once get to the surgery is ok
Posted on: 16/12/2023
Every one is kind and considered
Posted on: 16/12/2023
The staff are kind and helpful always.
Posted on: 16/12/2023
I use the nurses services more ,they give a fantastic service
Posted on: 16/12/2023
Never had a problem
Posted on: 15/12/2023
very supportive and comforting they went through my procedure thoroughly and made me feel confident
Posted on: 15/12/2023
They offer a Very efficient service and I feel listened to whenever I go to see my GP.
Posted on: 15/12/2023
Dr Chan fantastic and Kim the Nurse
Posted on: 15/12/2023
Pleased with how I was treated
Posted on: 15/12/2023
Very good doctor
Posted on: 15/12/2023
Helpful & informative.
Posted on: 15/12/2023
The staff and Doctors are very helpful.
Posted on: 15/12/2023
Booked appointment seen on time
Excellent service. Many thanks.
Posted on: 15/12/2023
Reason is I just moved from here and nothing bad to say about it
Posted on: 15/12/2023
Had problems with my ears needed wax removal which Kim the nurse sorted out was lovely to be able to hear again thank you so much Kim and the surgery in general
Posted on: 15/12/2023
seen at appointed time. As well as suture removal, bloods were taken, blood pressure and weight recorded. Friendly nurse.
Posted on: 15/12/2023
He attend to me the way I wanted it to be
Posted on: 15/12/2023
The doctor is amazing however one of the people that answers the calls is not great. I have not dealt with her this time but a few times in the past I have issues. Also the time slots that we are texted when having a telephone consultation, the doctors cannot see
Posted on: 15/12/2023
Doctors are great, but sometimes you have to wait a long time for an appointment. This time I waited 11 days despite me telling the receptionist that I needed to see a doctor urgently
Posted on: 15/12/2023
Surgery aways been very good I get prompt action when needed .
Posted on: 14/12/2023
Best service
Posted on: 14/12/2023
Always friendly and welcoming
Posted on: 14/12/2023
The service was very good thanks
Posted on: 14/12/2023
Always helpful , very professional
Posted on: 14/12/2023
I get help when I need it. They listen and are very efficient when needing to do anything for me
Posted on: 14/12/2023
The receptionist is rude unprofessional
Posted on: 13/12/2023
The nurse I'm seeing for a while now is excellent
Posted on: 13/12/2023
Because my appointment was cancelled on the day of the appointment and now I have to wait an additional week to be seen
Posted on: 13/12/2023
Helpful friendly staff
Posted on: 13/12/2023
Timely response and very professional staff
Posted on: 13/12/2023
Lovely welcoming and smiling staff. Felt very comfortable with nurse
Posted on: 13/12/2023
Doctor put me at ease with the problem and gave me a response on it
Posted on: 13/12/2023
If you can get an appointment with a doctor of your choice they are excellent.
Posted on: 13/12/2023
Dr.Chan is always very professional.
Posted on: 13/12/2023
Dr Chan
He takes time to listen to his patients. He also knows their likes and their dislikes
Posted on: 13/12/2023
The Staffs are very good
Posted on: 13/12/2023
Never had any complains
Posted on: 13/12/2023
Good and efficient service
Posted on: 13/12/2023
Always Able to make Doctor Appointments
And always well treated by Doctors and staff
Posted on: 12/12/2023
Very pleased with the treatment yesterday
Posted on: 12/12/2023
They are caring
Posted on: 12/12/2023
The nurse Kim and the doctor were very helpful
Posted on: 12/12/2023
Dr Chan is the only doctor I will speak to comfortably about my health. I find he actually listens to my concerns and then explains everything to me in a way I understand. I can’t thank dr chan enough!
Posted on: 12/12/2023
Always helpful and always listen
Posted on: 12/12/2023
Always helpful and always listen
Posted on: 12/12/2023
AlwWhen ever i ring the Surgery the receptionist is allways polite allways helpful the Doctors and Nurses always answer medical problems in a language you can understand it's a first class practice.
Posted on: 12/12/2023
Very friendly and eficient
Posted on: 12/12/2023
All staff including my GP are caring and supportive.
Posted on: 12/12/2023
Half an hour wait past my appt time for a 2 minute blood test. Not kept informed at all.
Posted on: 12/12/2023
Dr Chan always listens and makes you feel at ease
Posted on: 12/12/2023
Receptionist friendly and help full didn’t wait long to see nurse who was very nice and made you fell relaxed saw doctor after who was very nice and explained things all so very helpful .
Posted on: 10/12/2023
Great doctors and nurses
Posted on: 10/12/2023
Always up to date
Posted on: 10/12/2023
good place to go to as local
Posted on: 10/12/2023
Great members of staff both clinical and admin
Posted on: 09/12/2023
Usually seen on time and staff are good
Posted on: 09/12/2023
Wait too long for appointment
Posted on: 09/12/2023
Excellent attention in special Dr. David Chang thanks for your patience.
Posted on: 09/12/2023
Very happy with the service I have received.
Posted on: 09/12/2023
I had a two hour window to be called by dentist and ended up being called back to back both times as I was with a patient I missed it. When I called back 10 minutes later I asked could I get a callback I don’t mind waiting I was told yes then 3 hours later I called back and was told actually no I’d be taken off the list for today I’ve been fobbed off since May about my eye and was told it would go away were now in December and it’s worse I’m between moving addresses so wanted it removed but was told I’ll be rejected anyway. Just a waste of time honestly
Posted on: 08/12/2023
Love this practice, the receptionists always try to help you and the doctors are good too. Doctor kumar is my favourite.
Posted on: 08/12/2023
High quality trained staff who are friendly & professional
Posted on: 08/12/2023
I got the time wrong and was late but the doctor still called me
Posted on: 08/12/2023
Always helpful and accommodating.
Posted on: 08/12/2023
Because I value the way I was attended to
Posted on: 08/12/2023
Dr. David Chang is fantastic!!!! He take tge time listen to me and explain all .
Posted on: 08/12/2023
Very helpful and to the point
Posted on: 08/12/2023
Very supportive and concerned
Posted on: 08/12/2023
Arrived for a 3:10 appointment. 1 other patient to see the same doctor. Called in at 3:40. Already explained what appointment was for and then had to book another appointment for a blood test and have more time off work as these aren’t conducted outside usual working hours. Don’t feel that the waiting time was acceptable when the surgery wasn’t busy and it was clear that the doctor was doing other things when I should have been seen, as I could hear calls coming through for her. Priority should be given for pre-arranged appointments.
Posted on: 08/12/2023
The N.H.S sending me letter saying due for smear so call state had letter due for smear made an appointment, on day ask for but rung to say nurse not available that day is trek down for appointment further away presume they check to see if was due for a smear, hey guess not so go down there , 5.20 pm husband gave a lift dropped of wait 5mins then get called in to say not due a smear for another 2 years, as had one in 2020, why did not tell me before went to appointment, said if was smear few years before results would not be accurate they would send back, nurse said had no previously bad results could not see any reason for a smear, cancer can come when it wants weather got good record I thought to myself. Wet weather , Following day had 4:30 am start. Wasted evening for appointment did not need to go. Nurse said after age 50 every 5 years. Why send a letter.
Posted on: 08/12/2023
The staff were very helpful from start to finish, as well as GP all went out of their way to find a solution to my problems.
Posted on: 07/12/2023
We were treated really well, not rushed
Posted on: 07/12/2023
Seen on time and very professional
Posted on: 07/12/2023
Because they're all around professional service given by doctors n staffing. Much appreciated.
Posted on: 07/12/2023
Can always see GP face to face when required
Posted on: 07/12/2023
They are over worked to many New Patients the Staff are struggling
Posted on: 06/12/2023
the surgery tries very hard to see you as soon as possible when booking appointments they alway try to see you within
Posted on: 06/12/2023
Thought it was too casual /routine
Posted on: 06/12/2023
There is always a very helpful person on the line who will always try their best to help you sort your problems out and the doctors are equally as obliging.
Posted on: 06/12/2023
They are alway there to help and if not they will find a another way
Posted on: 06/12/2023
Some of the staff at the surgery are really good. They patient. They show empathy and very skilled. For example I went in for blood tests on Monday and because the nurse was not patient she was unable to get bloods from me. My husband has also complained about her. I am of the opinion thatkn Monday she was covering for a colleague that didn't turn up. I understand they didn't want to cancel appointments that were scheduled for that day but this is people s lives and pain is not nice therefore for me, I would rather she had cancelled my appointment.
I also think she is rude and was unapologetic.
To mention some of the staff that are always helpful; Debbie and Michelle and Julie does an amazing job taking bloods and rakes her time to find the vein.
Posted on: 06/12/2023
Waited 22mins after appointment time to be seen, however time with GP was good
Posted on: 06/12/2023
Great staff Great service always helpful
Posted on: 05/12/2023
Staff friendly an helpful
Posted on: 05/12/2023
I waited for 35 minutes before I was told that the Nurse I was seeing was not in And. I will have a long wait so I told a nurse I was leaving.
Posted on: 05/12/2023
the Dr's try their best to ensure you are seen withing your appointment time and follow up on your treatment
Posted on: 05/12/2023
Sometimes helpful other times a waste of time as I don’t live close by
Posted on: 05/12/2023
The staff at the surgery were professional and courteous.
Posted on: 05/12/2023
Very friendly and helpful
Posted on: 05/12/2023
Friendly staff and always able to get an appointment
Posted on: 05/12/2023
Lovely staff, brilliant doctors, professional nurses. Appointments are generally easy to get and offered the choice of face to face or telephone consultation it's the patient's choice. Very good service.
Posted on: 05/12/2023
Could not get appointment for my disabled grandson who is very vunerable was not happy with reception will take this further
Posted on: 04/12/2023
They are caring, polite and helpful from the reception through to all medical staff.
Posted on: 02/12/2023
Was seen quickly and felt listened to and prescribed to suit my concern dr chan was wonderful with my children
Posted on: 02/12/2023
They are very organised in this surgery.
Posted on: 02/12/2023
Saw Dr Fraser today and he was very friendly and helpful
Posted on: 02/12/2023
I had very good experience
Posted on: 02/12/2023
I always manage to get an appointment and even better with the Doctor I prefer
Posted on: 01/12/2023
Excellent information to manage my health issues
Posted on: 01/12/2023
Dr Chan is very good and listens
Posted on: 01/12/2023
Very friendly, put my mind at ease
Posted on: 01/12/2023
The doctor i saw listen to my problem and explained what the problem was.
Posted on: 01/12/2023
I’m always looked after , friendly staff and great doctors
Posted on: 01/12/2023
Given emergency appt quickly, good consultation from GP
Posted on: 01/12/2023
I never got my phone call yesterday
Posted on: 01/12/2023
There very helpful
Posted on: 30/11/2023
Always find they are kind and caring
Posted on: 30/11/2023
Seen quickly and treated with good care
Posted on: 30/11/2023
Hard to get appointments
Posted on: 30/11/2023
Reception staff are pleasant and helpful. Doctors explain in depth what I need to know.
Posted on: 29/11/2023
Dr chan is brilliant, the best gp around. The reception are nice also
Posted on: 29/11/2023
I get good service as in helping me
Posted on: 29/11/2023
Thaw nurse is so lovely to me
Posted on: 29/11/2023
Nurse was very polite and helpful
Posted on: 29/11/2023
Nurse that took my blood tests was very friendly
Posted on: 29/11/2023
Staffs are polite. Today I hardly waited. Was very quick visit.
Posted on: 29/11/2023
Recepcionista was helpful and Dr Fracer was attentive and helpful
Posted on: 29/11/2023
Doctor grazer was very thorough and was lucky to get an appointment on the same day bi rang to book
Posted on: 29/11/2023
All is very good Mr chan is a good doctor
Posted on: 29/11/2023
For my previous appointment I got sent to the wrong surgery so I was doing a lot of running around
Posted on: 29/11/2023
Can always get to see or speak to someone quickly if you need to.
Posted on: 28/11/2023
Very happy with treatment from nurse. Find it difficult trying to get an appointment with GP although most receptionist do try their best
Posted on: 28/11/2023
Staff polite .knowledgeable and helpful but still takes time to get an appointment
Posted on: 28/11/2023
There is such poor communication at the surgery, also I have been trying to get my repeat prescription which I had proof with a letter from the hospital and I have been sent on a wild goose chase for over 2 weeks, when I finally speak to the pharmacist she assures me its sorted but when I check the nhs app, only half of the said prescriptions are available on the list. I have lost my patience and it is incredibly irresponsible as a GP to take this long to allocate prescribed medicine, as everytime I have an episode I have to go through 111 to get the medicine the hospital has told the gp to prescribed
Posted on: 28/11/2023
Bernie is friendly and welcoming.
Posted on: 28/11/2023
They are very good with the job, I am very grateful. Thank you
Posted on: 28/11/2023
Excellent GP's. Very thorough
Posted on: 28/11/2023
Some of front of the house staff could be better.
Posted on: 28/11/2023
Always able to help
Posted on: 28/11/2023
Had as spinal fusion and has caused nerve damage to right leg and foot causing me to fall over and trip regularly my health and general mobility has been greatly affected. The surgery and the staff are excellent and if it wasn’t for my depression I would come to the surgery more often but I tend to shy away from person to person meetings
Posted on: 25/11/2023
Really friendly really helpful and didn’t have to eat long to see a doctor
Posted on: 25/11/2023
I got a timely appointment for my blood test and had regular reminders for it. Received a call from a GP to discuss my result.
Posted on: 25/11/2023
Waited all week for an appointment for them not to ring I rung twice and each time got told oh sorry the doctor will ring you now it’s Saturday and have got to go to out of hours as chest is bad
Posted on: 25/11/2023
Always helpful staff however recently new Gps and not able to get appt for 2 weeks. Not good when you are obviously unwell. Very stressful.
Posted on: 25/11/2023
The doctor was nice, helpful, answered my questions
Posted on: 25/11/2023
It was good on this occasion as got seen on time
Most times the doctors not even in the surgery or my appointment is running late and not just by a few minutes
I have had to cancel many appointments due to this
Posted on: 25/11/2023
Walked in gave my name in sat down & was called in to see doctor right away.
Posted on: 25/11/2023
Everyone is friendly and effecient. I feel relaxed while I am in the surgery.
I.like the atmosphere apart from when children are running around and screaming which can be very noisy.
Posted on: 25/11/2023
Great service as always.
Posted on: 24/11/2023
Dr Chan is amazing. Helped me on my journey of getting healthier. Always there if I need something, not just me but my family also. So grateful for meeting such an amazing person
Posted on: 24/11/2023
Very friendly and helpful staff only complaint is that you cannot get an appointment when needed
Posted on: 24/11/2023
Can be better. I have recently made 4 separate visits for a set of checks which could have been done in one visit! Just a matter of checking the records properly. Would save so much time and money for all.
Posted on: 24/11/2023
Because I have been a patient there for over 30 years
Posted on: 24/11/2023
Doctors and all staff are very courteous helpful and friendly. Thank you.
Posted on: 23/11/2023
Friendly make you fell relaxed
Posted on: 23/11/2023
The staff ate good and u don’t wait too long
Posted on: 22/11/2023
I find some of the reception staff rude and unhelpful I was kept waiting for over 40 minutes without being informed that my appointment was running late, it would have been nice to know then I could have decided if I wanted to wait or not.
Posted on: 22/11/2023
Took a while to get an appt but on the day no waiting time and Dr fraser was very helpful
Posted on: 22/11/2023
My GP is very caring and helpful
Posted on: 22/11/2023
The doctor that attended to me was amazingly nice,and helpful
Posted on: 22/11/2023
Outstanding service
Posted on: 22/11/2023
Lovely ladies on reception and great Doctor, who shows empathy and is very thorough
Posted on: 21/11/2023
Always extremely helpful, Dr.Chan is amazing!
Posted on: 21/11/2023
Did not help me with my problem or listen
Posted on: 21/11/2023
I think we have some really good Doctors
Posted on: 21/11/2023
Because of Dr. L. Baskaran I really like this sirjari but is Very difficult to make an appointment for anything
Posted on: 21/11/2023
For their caring attitude
Posted on: 21/11/2023
I like going to the surgery. Because I always see the doctor I want.
Posted on: 21/11/2023
Lovely surgery always friendly and helpful
Posted on: 18/11/2023
My experience I found Dr Fraser easy to talk to and I felt at ease and any concerns I had taken seriously
Posted on: 18/11/2023
Polite and can get an appointment very quickly whether it is via phone or face to face
Posted on: 18/11/2023
The staff do listen and try to help, the Dr I saw was very helpfull, still have a long wait to see a GP mind
Posted on: 18/11/2023
Although system was down and i have to return to pick up forms the doctor was thorough and put my mind at ease
Posted on: 18/11/2023
Very polite and professional and always checking to see if I’m okay
Posted on: 17/11/2023
Good Service professional and listening
Posted on: 17/11/2023
Dr Chan is a very good gp and listens to me and has referred me to relevant clinics
Posted on: 17/11/2023
All my Doctors on my surgery have time to listen to my problems and always give me the right medication also advise if they have to. Very excellent service. Receptionist is very good. Nothing to complain about. I am very happy for my two Doctors that always see me .
Posted on: 17/11/2023
Very happy wirh treatment I receive from doctors and nurses
Posted on: 17/11/2023
Always get appointments DR always helps with any problems and staff very polite & Helpful
Posted on: 17/11/2023
I have always been seen in an emergency and find you don’t have to wait weeks for an appointment
Posted on: 16/11/2023
Met new doctor. He explained my symptoms so much in details and I felt I'm in good hands. Receptionist is very polite and the nurse is gentle.
Posted on: 16/11/2023
I spoke to Dr Chan whom I have a lot of respect for as he is always empathetic
Posted on: 16/11/2023
The person who daw me was helpful, polite, efficient and had a sense of humour.
Posted on: 16/11/2023
Would be very good if easier to get appointments
Posted on: 16/11/2023
Good but limited opening hours.
Posted on: 16/11/2023
It's well kept, well layed out, the staff you welcoming and helpful
Posted on: 15/11/2023
Nurse was very kind and friendly
Posted on: 15/11/2023
Always professional friendly & accessible
Posted on: 15/11/2023
Both surgeries are always on time, staff including reception people are always so friendly and helpful
Posted on: 15/11/2023
The GP Practice has definitely improved over the last few months
Posted on: 15/11/2023
Always received great service
Posted on: 15/11/2023
Lovely doc
Posted on: 14/11/2023
Staff can be nice but you get the odd unhelpful person
Posted on: 14/11/2023
Being able to get a appointment in the first place but when you get one ,Nurses are great
Posted on: 14/11/2023
Always exceedingly helpful
Posted on: 14/11/2023
I have never had a negative experience.
Posted on: 14/11/2023
Very professional and polite
Posted on: 14/11/2023
My nurse Laura church is fantastic&helps me so much&the doctor I've seen on my last 2 visits has been helpful&receptoin staff are fantastic also. So im very happ with ur practise
Posted on: 14/11/2023
Dr Chan is the best doctor his very caring
Posted on: 14/11/2023
Always get an appointment when I need one , everyone is polite & helpful
Posted on: 14/11/2023
Everything was explained very clearly to me.
Posted on: 14/11/2023
Great to speak to one doctor only who knows my history as opposed to doctors who don’t know me
Posted on: 14/11/2023
Good and prompt service
Posted on: 14/11/2023
You keep me coming back good team of doctors doing their best to help me
Posted on: 14/11/2023
The place is functional. It doesn't need to be salubrious and I'd prefer my taxes to be spent on providing a quality service rather than a surgery that looks good but doesn't do what it says on the tin.
Posted on: 14/11/2023
Doctors , Nurses and reception staff brilliant x
Posted on: 14/11/2023
Staff and Doctors always helpful and follow up with results
Posted on: 14/11/2023
Friendly helpful staff, quick response, appointment availability very good
Posted on: 12/11/2023
I used the new app to book appointment,that was very efficient, in and out the doctors in about 10, minutes no waiting around
Posted on: 12/11/2023
Friendly surroundings and scientific approach
Posted on: 11/11/2023
Always found them very helpful and always received treatment I needed
Posted on: 11/11/2023
Always there when we need you
Posted on: 11/11/2023
Always very helpful and very good at getting appointments when possible service could not be better thank you
Posted on: 11/11/2023
Your looking after me , and I have lots of faith in my Doctors
Posted on: 11/11/2023
I found my time was good no hanging about
Posted on: 11/11/2023
Amazing Gp &staff
Posted on: 11/11/2023
The nurse was really informative and helpful, made me feel at ease. The surgery was quiet and the appointment was on time.
Posted on: 11/11/2023
Too long to get appointments never seeing same doctor ,receptionist who think they are doctor ,if you unwell you want to see doctor straight away not in 3 week ,it never been the same since it when to addington medical practice
Posted on: 10/11/2023
very nice surgery to go to
Posted on: 10/11/2023
Very good staff on reception helpfull doctors very nice don’t rush you and nurses nice and gentle when taking blood
Posted on: 10/11/2023
The receptionist was polite and the staff who too my blood was friendly and made me less anxious.
Posted on: 10/11/2023
Throughly discussed my problem then sat down and worked out course of action to overcome this problem
Posted on: 10/11/2023
Helpful Staff
Posted on: 10/11/2023
I am always attended promptly on appointment/ enquiry.
Posted on: 10/11/2023
Friendly atmosphere and quick health service
Posted on: 08/11/2023
They are always very helpful and professional
Posted on: 08/11/2023
All aspects of the surgery are great
Posted on: 08/11/2023
What surgery i didnt have any surgery
Posted on: 08/11/2023
Only one receptionist at counter dealing with someone asking a question had to wait a while so would have been nice to have 2 receptionist so could be dealt with quicker
Posted on: 08/11/2023
Feel always looked after
Posted on: 08/11/2023
Very friendly and listen to what I'm explaining to them.
Posted on: 08/11/2023
I always find it easy to make contact and all the staff are very helpful
Posted on: 08/11/2023
Can always get an appointment without a long waiting list.
Posted on: 08/11/2023
Everyone is nice and friendly
Posted on: 08/11/2023
Very caring doctor
helpful receptionist
easy to get there by bus
Posted on: 08/11/2023
Clean, friendly and great Drs
Posted on: 08/11/2023
I have always received good and prompt service from the Surgery
Posted on: 08/11/2023
We are so lucky to have a doctor surgery that sees you face-to-face
Posted on: 08/11/2023
Polite receptionist, Dr’s takes their time with you.
Posted on: 08/11/2023
I can get an appointment quickly and Dr Nathan is thorough in her investigation of a possible illness.
Posted on: 08/11/2023
Very quick, very helpful
Posted on: 08/11/2023
Am happy with the way the clinic runs
Posted on: 08/11/2023
Dr Baskaran, along with other surgery GP'S , are always attentive and actively listen and allow me time to address issues prior to reviewing any new medication needs arising. I am always impressed by this approach.
Posted on: 08/11/2023
Local, helpful and friendly
Posted on: 08/11/2023
Quick and efficient
Posted on: 08/11/2023
Great service as always
Posted on: 08/11/2023
Always very good service from the surgery time is kept to as much as possible and always ltalkingv through your health worries.
Posted on: 08/11/2023
Always friendly an helpful
Posted on: 07/11/2023
It’s good because if the service provided by the doctors and staff but not very good as it’s not always east to get an appointment when you need it.
Posted on: 07/11/2023
They are caring and professional
Posted on: 07/11/2023
The recipientis very negative
Posted on: 07/11/2023
The staff was professional and courteous
Posted on: 07/11/2023
Always prompt appointments and wise analysis. Very skilled practioners.
Posted on: 07/11/2023
Very happy with the way drCHAN looked afer me during a very digficult time
Posted on: 07/11/2023
Commendations *** to Kim ( Nurse) for her outstanding & professional health care scope of practice. ( She answered my queries & reassured me from my worries…).
Posted on: 07/11/2023
First time seeing Dr Fraser and what a great Dr he was, took his time with me, explained medication and just a pleasant lovely Dr.
Posted on: 07/11/2023
The staff are amazing especially the nursing staff.
Posted on: 07/11/2023
I see the same doctor on every occasion he is professional very caring & has time & explains everything therefore I have continuity off care & my doctor is aware off my health problems he works very hard for his patients
Posted on: 06/11/2023
Parkway gets the job done !
However...I Don't like the way things seem to be going regarding the interchange between the Practice & the Patient...ref the recent txt . There is no substitute for face to face contact between our Doctor & us...The Patient !
Posted on: 06/11/2023
Very happy with treatment i received from the nurse
Posted on: 06/11/2023
The nurse who removed my stitches was very nice and professional
Posted on: 05/11/2023
Your questions get answered and on the ball
Posted on: 05/11/2023
I am always heard and respected
Posted on: 05/11/2023
Responsive, courteous and helpful.
Posted on: 04/11/2023
Nurse i saw today was very good in every way
Posted on: 04/11/2023
Was helpfully with advice
Posted on: 04/11/2023
I always receive prompt appointments and excellent attention and service. I am thankful.
Posted on: 04/11/2023
The nurse was polite and friendly. The nurse was very quick and made me feel at ease
Posted on: 04/11/2023
I was seen on time with Kim, she is a lovely person and nothing is too much trouble for her to explain things to the patient. Very pleased
Posted on: 04/11/2023
Nurse laura was lovely. Made me feel very comfortable and explained what she was doing.
Posted on: 04/11/2023
The staff was professional and courteous
Posted on: 03/11/2023
Very well looked after never any problems always seen on time and problem dealt with.
Posted on: 03/11/2023
Nurse is very gentle and always on time
Posted on: 03/11/2023
Always really professional and helpful
Posted on: 03/11/2023
Appointment on time. Very friendly staff and seemed very interested in me as a person.
Posted on: 03/11/2023
Gravel Hill the staff were very friendly and helpful
Posted on: 03/11/2023
Kim is very good, like all GP Practices being held back by lack of space and government funding.
Posted on: 03/11/2023
Dr Chan and the nurses
Posted on: 02/11/2023
Gravel Hill the staff were very friendly and helpful
Posted on: 02/11/2023
Excellent personal attention and care from the GPs
Posted on: 02/11/2023
Because Dr. Chan is very good listener to people and his success rates treating my family is incomparable.
Posted on: 02/11/2023
Very good service
Posted on: 02/11/2023
Usually seen late for appointments but overall a good GP surgery
Posted on: 02/11/2023
Always polite and organised
Posted on: 02/11/2023
Always great service
Posted on: 02/11/2023
Friendly helpful and appt time kept
Posted on: 01/11/2023
Friendly staff, regular health checks and easy to contact.
Posted on: 01/11/2023
Because of the time you have to wait to see a gp
Posted on: 01/11/2023
Most of the time everything is good. Some of the telephone staff could do with customer service training or leave if they are not happy in the job. The doctors are good.
Posted on: 01/11/2023
I got an appointment the following day, I was seen on time if not slightly early which is amazing in itself.
I felt Dr Fraser identified my problem very quickly and advised and communicated very well. I have been referred for physio which again isn't in the too distant future.
I am always pleasantly surprised how quickly I can be seen at this practise, well done!
Posted on: 01/11/2023
i just fined them very good
Posted on: 01/11/2023
Personally have no issues if I need to either attend or speak to someone, always able to.
Posted on: 31/10/2023
Since i changed from a.t medics i have never had a problem with calls prescription or any thing else thank you
Posted on: 31/10/2023
I bought to the appointment and the doctor saw me the next day gave me antibiotics and there wasn't a long waiting time
Posted on: 31/10/2023
Good service from good staff
Posted on: 31/10/2023
Very pleasant and looked after me very well
Posted on: 31/10/2023
Lovely staff and up to date with all the details of patient
Posted on: 31/10/2023
The Nurse was ahead of my appointment time for my Blood Test, she responded to all my questions and referred meto Reception to make an appointment to see a Dr which was handled very well. All in all a good experience.
Posted on: 29/10/2023
Staff are really friendly and have great experience
Posted on: 29/10/2023
Everyone is very polite and cooperative. They take time to listen. I am very happy that I am a patient of this surgery
Posted on: 29/10/2023
Alway kind and helpful nothing is to much
Posted on: 29/10/2023
The nurse was brilliant with my daughter!
Posted on: 29/10/2023
I can away get an appointment, I was seem yesterday on time by a friendly receptionist and Doctor
Thank you
Posted on: 28/10/2023
The majority of the staff are lovely, but it’s can take a while to get an appointment ever since Covid
Posted on: 28/10/2023
Dr Fraser was unbelievably patient and respectful. I'm so grateful.
Posted on: 28/10/2023
Polite, friendly and professional
Posted on: 28/10/2023
It wasn’t the doctor I made appointment they replaced her with a different doctor
Posted on: 28/10/2023
Great doctors and can always get an appointment
Posted on: 28/10/2023
Reliable and very polite
Posted on: 27/10/2023
Did not have surgery was given advice !
Posted on: 27/10/2023
Excellent and quick service
Posted on: 27/10/2023
This comment is mainly about the very poor admin. Requests via the online service are seldom dealt with properly. I've put requests in that haven't even been responded to and others for which appointments were set up which were not honoured by practice staff including this one. When I've called in to get things sorted it's taken ages and the end result was utterly unprofessional. If it weren't for Dr Chan and the wonderful nurses I would report the surgery
Posted on: 26/10/2023
Always helpful and friendly staff
Posted on: 26/10/2023
I saw Dr Chan, his personality, manner and conversational skills are brilliant. He is such a kind man and you are lucky to have him. I didn’t see Dr. Lavan this time but I believe he has the same attributes! Additionally the staff on the desk are always friendly, helpful and thorough.
Posted on: 26/10/2023
Dr Chan is the first GP in over a decade at this practice and others to take the time to really listen, not pretend, not rush me as is the norm and has had to work within work protocols of previous certified medical people that were authority on truth as opposed to truth on authority and rationalised independently. My situation was nuanced and complex and he helped more in 10 minutes then others have tried in years. If anything I am underpaying how pivotal he has brought me back to some hope with the NHS and gp service specifically.
Posted on: 25/10/2023
Kind and understand receptionists
Posted on: 25/10/2023
Thorough investigation of my medical issue and clear explanation of treatment options
Posted on: 25/10/2023
A good understanding and patience with elderly people who are not as fast as we used to be
Posted on: 25/10/2023
Continuity of GPs and staff, excellent 8nformation, explanation and appointments/help when needed. They know me, and I know them which is so important when it comes to health and a patients relationship with their GP and surgery
Posted on: 25/10/2023
always helpful
Posted on: 25/10/2023
Reception always help full usually someone will get back to me or send someone out to me
Posted on: 25/10/2023
I have now booked a telephone appointment for the second time to yet again nor be contacted at my appointment time or just not called all. Receptionist stuff are incredibly rude, when dealing with patient questions and do not care.
Posted on: 24/10/2023
It always hard to get a face to face doctor's appointment since lockdown. The GPS them selves are excellent.
Posted on: 24/10/2023
Practice nursing staff are quick good listening skills and professional
Posted on: 24/10/2023
Never had any problems
Posted on: 24/10/2023
Great doctors
Posted on: 24/10/2023
I didn’t have to wait for long after my appointment time which is good. Dr Chan was very good, he listened to what I had to say and tried to sort out my problems. Very satisfied
Posted on: 24/10/2023
I have changed from AT MEDICS after 42 years as wasn’t happy with the care at all but since being with Addington medical I’m much more relaxed and confident in my care as they actually seen to care and read my notes and look after me the doctors I have seen are all very good and actually look you in the eye unlike at my previous surgery who should never make eye contact with me unbelievable the difference with Addington medical reception is great too very very happy
Posted on: 23/10/2023
I received excellent support
Posted on: 21/10/2023
Dr always very kind and listens
Posted on: 21/10/2023
Reception staff not very forward thinking. Slow to admit mistakes and apologise
Posted on: 21/10/2023
I have found it to run more efficiently than in the past. Appointment times are kept and if not, informed accordingly.
Posted on: 21/10/2023
Very supportive of a personal situation
Posted on: 21/10/2023
I've never had any bad treatment. There are very Polite and helpful.
Posted on: 21/10/2023
Good staff,excellent doctor
Posted on: 21/10/2023
I find the staff and doctors very accommodating . It has improved and I feel I can put my trust in them
Posted on: 21/10/2023
They are very helpful and informative
Posted on: 21/10/2023
Lovely environment, clean and Doctor Fraser is an excellent doctor. Very professional and has a kind nature and has always made me feel comfortable and confident to have my minor procedures. Dr Fraser is an excellent asset to any surgery. Also the receptionists are easy, helpful and kind to speak to.
Thank you so much.
Posted on: 20/10/2023
Waiting times are too long. When you get to see a doctor they are okay if you get to see the right because some can be very dismissive
Posted on: 20/10/2023
I always get attention whenever I ask for they also give solutions.
Posted on: 20/10/2023
Excellent Doctor, appointment on time
Posted on: 19/10/2023
Always manage to get a telephone appointment
Posted on: 19/10/2023
Doctors are atoll slow nurse call you in practically straight away ,may only problem how hard it is to get an Appointment
Posted on: 19/10/2023
Excellent doctor
Posted on: 19/10/2023
Great nurses, exceptional care
Posted on: 19/10/2023
Thoroughly professional service with clear understanding of my issues.
Posted on: 19/10/2023
Staff very friendly and helpful
Posted on: 19/10/2023
Would like to be able to get an appointment sooner
Posted on: 19/10/2023
Promptly seen by the doctor. Receptionist arranged for a blood test same day. Rather than returning another day. Good work!
Posted on: 18/10/2023
GP not as accommodating as I had expected
Posted on: 18/10/2023
Always a good service
Posted on: 17/10/2023
Normally when I call for a appointment I get one
Posted on: 17/10/2023
Because there service is excellent
Posted on: 17/10/2023
Good attention from Dr Chan
Posted on: 17/10/2023
Would be very good but I'm tired of having to battle to get painkillers when I run out and being told I'm not due yet as my pills get counted. Some days the pain is more intense and requires more painkillers. Horrible being told you can't have pain meds because you haven't technically run out according to the bean counters. I've been taking pain pills 4 times a day as in a lot of pain but hey! The box says 3 a day so now I'm having to wait a lot longer to take them and the pain is just immense some days. Will also never forget the time I was left without tramadol for over a week cos the pill counters said I hadn't run out and a massive thanks to the genius who simply stopped my tramadol over lockdown because I'd been on them a long time!
Posted on: 17/10/2023
My son see Dr Chan. And he helped with compassion lovely Doctor
Posted on: 17/10/2023
Dr very understanding and kind
Posted on: 17/10/2023
Very easy to get anything done, e.g blood tests and always get follow ups to any contact made with the surgery
Posted on: 17/10/2023
Good staff and always helpful.
Posted on: 17/10/2023
Very good attention from Dr Chan
Posted on: 17/10/2023
The staffs are very helpful and perfessiomal
Posted on: 15/10/2023
Attended the practice for review of my treatment and it was done to my satisfaction .
Posted on: 15/10/2023
The dr we saw was very approachable and welcoming
Posted on: 14/10/2023
All staff very polite.Dr.Kumar was very nice.
Posted on: 14/10/2023
Doctor Kumamoto was very helpful and listened to me
Posted on: 14/10/2023
Kind people and the GP was straight to the point and very empathetic
Posted on: 14/10/2023
The Nurse was very good and gentle and professional.
Posted on: 14/10/2023
Great nurses always helpful
Posted on: 13/10/2023
Seen before my apt time. Wound was bleeding quite badly before I left surgery and bernie fitted me in and redressed my leg, she even took the trouble to consult with Dr Fraserburgh re dressing etc.
Posted on: 13/10/2023
Had problems getting my blood and did not get any
Posted on: 13/10/2023
Telephonist was very helpful when I phone up letting them know I was running late
Posted on: 13/10/2023
Helpful receptionists, great nurses and doctors. When you have a problem they all try and solve the problem, you are never made to feel a nusciance.
Posted on: 13/10/2023
Fantastic treatment from the nurse I saw. She made me feel very at ease during my smear test, and completed the procedure with minimal discomfort. Barely any waiting time.
Posted on: 13/10/2023
The Nurse that did my semar test was the absolute best. Very friendly and very professional at the same time
Posted on: 13/10/2023
Doctor chan is very good lovely doctor and the nurses are very good too
Posted on: 13/10/2023
Always polite staff and waiting area is clean
Posted on: 12/10/2023
Staff are always helpful, they try their best to understand, listen and be kind. Dr chan has been fantastic and very thorough! Also he's kind and takes time to listen and makes me feel safe! ive akso known mary for many years and shes always done her best when she's available. I appreciate you all for trying even though you're all so busy.
Posted on: 12/10/2023
Very friendly service and professional
Posted on: 12/10/2023
Prompt results, easy to get an appointment, polite and friendly front desk staff. Nurses and nurse practitioners are great. Never had a blood test or Pap test that hurt me and that says a lot. Thanks!
Posted on: 12/10/2023
Dr Fraser is always very kind , listens and tries to help .
Posted on: 11/10/2023
I have never had any problems with this surgery in all my years being with them
Posted on: 11/10/2023
Appointment dealt with professionally,quickly and friendly
Posted on: 11/10/2023
Staff always professional and friendly. Issues with access and no parking make it very difficult.
Posted on: 11/10/2023
Waiting time for an appointment to long
Posted on: 11/10/2023
Have no opinion of the surgery as long as my problems are dealt with am happy. See a very nice doctor
Posted on: 11/10/2023
Easily accessible. Always available. Excellent services eg appointments ,bloods, flu, COVID. Very happy. Customer for 40 years. Thank you.
Posted on: 11/10/2023
Staff good. Helpful get appointments DR Chan is very very helpful.
Posted on: 11/10/2023
I was seen on time. Dr Chann listened to what I had to say. Over all very pleased with my visit
Posted on: 11/10/2023
The surgery is clean, kept up to date, Doctors are efficient, friendly, helpful & understanding. For the most part, reception staff are helpful & friendly too with the exception of a couple. Kim & Bernie are lovely too!
Posted on: 10/10/2023
Excellent service and care from practice nurse. I turned up late because I received a message moving my appointment back half an hour. This was the wrong information. Nurse knew nothing about time change.
Posted on: 10/10/2023
They are always very friendly and very professional.
Posted on: 10/10/2023
Reception staff very friendly and helpful. Nurse Kim very kind when dealing with my husband and Dr Chan is a wonderful caring GP
Posted on: 10/10/2023
Easily booked an appointment, seen on time with Doctor
Posted on: 10/10/2023
Always a pleasure to see Dr Nathan
Posted on: 10/10/2023
The nurse was very polite and friendly and made me feel very comfortable
Posted on: 10/10/2023
Can always get an appointment
Posted on: 06/10/2023
Dr Frazer provided a fantastic service explaining all areas through the process.
Posted on: 06/10/2023
They are amazing people that work there and so helpful they get you seen straight away if needed and no waiting around in the waiting room lovely and caring surgery towards their patients x
Posted on: 06/10/2023
9am appointment booked and GP only arrived at 9:30am when I was about to cancel. Receptionists should inform patients if there will be any delay so people won’t then complain.
Posted on: 06/10/2023
I felt Dr Chan really took the time to listen to what I was saying and fully acknowledged the problems I’m having.
Posted on: 05/10/2023
Most of the queries are resolved quickly, availablity is not an issue
Posted on: 05/10/2023
Someone is always available on phone and staff are always polite. Nurses in particular always helpful
Posted on: 05/10/2023
The GP did understand my concern look after me very professionally and very good advice
Posted on: 05/10/2023
The doctor was rude and arrogant and lacked a professional attitude. He then proceeded to give me the wrong information needed for me to book my next appointment and overall iam appalled by the lack of service I received.
Posted on: 05/10/2023
Excellent Doctor and receptionist
Posted on: 05/10/2023
Excellent Doctor Lervarn and receptionist
Posted on: 05/10/2023
Prompt appointment. Doctor explained medication thoroughly and also explained my symptoms in a way I could understand.
Posted on: 05/10/2023
The doctors are doing good job
Posted on: 04/10/2023
The doctors are very helpful
Posted on: 04/10/2023
The nurse we had made you feel at ease
Posted on: 04/10/2023
Punctual pleasant and very helpful
Posted on: 04/10/2023
Practice clean , efficient , wide variety of services in one place with parking.
Posted on: 04/10/2023
Everyone at the Surgery is kind,courteous and helpful.
Posted on: 04/10/2023
It just seems that in the last 2 to 3 months things have gone from very poor to very good and efficient that can only be good
Posted on: 04/10/2023
Although some Dr’s listen other’s don’t although the nurses are always very helpful
Posted on: 04/10/2023
I had to wait for 20 minutes longer than my allocated time however Mrs Naqvi was extremely helpful, attentive, and compassionate. As someone who is accustomed to dismissive and insensitive treatment, this is genuinely the best GP experience I have had so far.
Posted on: 04/10/2023
I visited Nurse Laura on 03/10/2023 for my annual Pill Check. Laura was great, did the appropriate checks and provided useful information regarding my current contraception and different forms of contraception. Laura was friendly & personable and made the experience enjoyable
Posted on: 04/10/2023
Appointment dealt with professionally and friendly as usually .
Posted on: 04/10/2023
Receptionist was very nice and doctor was excellent
Posted on: 04/10/2023
Dr chan is the best doctor I’ve ever had. Always so welcoming, caring and listens to you. The front of house staff as well are very friendly and welcoming too, unlike some other surgery staff at other practices.
Posted on: 04/10/2023
Our doctors are brilliant. Never had any problems
Posted on: 04/10/2023
Consultation close to appointment time. Onward referral to hospital.
Posted on: 04/10/2023
Friendly staff that know what there doing
Posted on: 04/10/2023
Very good doctor who listens
Posted on: 03/10/2023
They always give me best services especially Nurse Laura
Posted on: 03/10/2023
The staff have always be polite and helpful
Posted on: 03/10/2023
The staff have always be polite and helpful
Posted on: 03/10/2023
Julia was charming and efficient while doing my Covid jab
Posted on: 03/10/2023
The front line staff are very good but the waiting time for an appointment is frustrating
Posted on: 03/10/2023
Dr Nathan who has your best interests at heart, she is very helpful, patient and caring.
Posted on: 03/10/2023
The staff and doctors are always friendly and very helpful
Posted on: 03/10/2023
Knowledgeable and professional
Posted on: 02/10/2023
So happy with my doctor always make me feel welcome and sympathise with my conditions and always get good advice
Posted on: 02/10/2023
I was seen on time and the blood taken was quick with no pain. The nurse was very pleasant.
Posted on: 02/10/2023
The nurse was very kind and efficient
Posted on: 02/10/2023
The nurse I had today was very kind and welcoming
Posted on: 02/10/2023
The staff have been helpful the doctor the physiotherapist and the people ondesk
Posted on: 01/10/2023
Was seen quickly by doctor and offered Covid vaccination immediately afterwards
Posted on: 01/10/2023
Very good when you can get an appointment
Posted on: 30/09/2023
Yesterday I saw the physiotherapist, she is a totally lovely smiley person who brighten my day And also very good at her job
Posted on: 30/09/2023
Ease of booking appointments and being promptly seen. Sometimes earlier!
Posted on: 30/09/2023
Better service and continuity as you are still independent. Staff are always friendly and helpful. I am able to access Dr appointments and nurse clinics much more routinely than many of my friends who are with other local surgeries
Posted on: 30/09/2023
Small, convenience surgery not as busy, not long wait for an appointment, friendly and helpful stuff.
Posted on: 29/09/2023
Oh my gosh, this surgery is a blessing. The staff are lovely, patient, helpful and courteous. The GP we usually see is the most wonderful doctor, such a credit to the profession. Highly rated surgery. Thank you
Posted on: 29/09/2023
I have no comment. I have always got help and treatment whenever l needed it. Thank you
Posted on: 29/09/2023
Nurse Jill was extremely caring and kind.
Posted on: 29/09/2023
I have always had no problem getting appointments or advice from the surgery.
Posted on: 28/09/2023
If there was an ‘excellent’ choice I would pick that. This practice is stand-out excellent. Their service, responsiveness, accessibility and overall quality is the best I have received. Every interaction with them is highly satisfactory on every occassion in the approximately 18 years I have been their patient. I believe this practice would be a great example for others to emulate.
Posted on: 28/09/2023
Had doctors that explained illness and treatments. Which eased my mind Very Pleased and quick to send for treatment. Thank You
Posted on: 28/09/2023
Always try to do the best they can for you and staff always pleasant
Posted on: 28/09/2023
Docs and nurses are great
Posted on: 28/09/2023
If you could have quicker appointments available for your specific doctors, would have put very good .
Posted on: 28/09/2023
Dr A Kumar was very helpful and Nurse Jill was amazing gave me lot of information about the procedure and was very kind
Posted on: 28/09/2023
I talk to that I have spoken with is very thorough and I’ve come away is satisfied. Keep the good work up
Posted on: 28/09/2023
Doctor Keith, was so professional.
Posted on: 28/09/2023
Always had top class service plus all staff are always at there best even 1st thing in morning.well done keep it up
Posted on: 27/09/2023
The receptionist Gale is very helpful and nurse Julia is brilliant
Posted on: 27/09/2023
Did not receive requested help & assistance
Posted on: 27/09/2023
Receptionists are helpful , they will try to book my appointments with a doctor of my choice and those doctors are very good.
Posted on: 27/09/2023
Nurse was very polite and helpful when I came for my blood test and flu jab. She kindly also booked me in for my Covid booster.
Posted on: 27/09/2023
I am learning to book online and have found this satisfactory. I have received invites to book flu and covid jabs, which I have booked and the process was easy.
Posted on: 27/09/2023
My appointment was with Julia, the practice nurse who was as always pleasant and efficient.
Posted on: 27/09/2023
All of the team are very efficient, polite and friendly.
Posted on: 26/09/2023
Apologised for non attendance prior to my appointment time due to unexpected health issue.Surgery receptionist was outstandingly helpful and understanding.
Posted on: 26/09/2023
The reception staff are fantastic but the doctors seem to always run late and rush you through your appointment
Posted on: 26/09/2023
They listen and work with you to find solutions
Posted on: 26/09/2023
Nurse and doctors that I have seen have been brilliant at parkway and gravel hill
Posted on: 26/09/2023
I've been in mayday for a week now for a heartbeat problem th surgery failed to find
Posted on: 25/09/2023
Considerate, professional, attentive, assuring service
Posted on: 24/09/2023
Attentiveness, caring and politeness from reception to all medical personnel.
Posted on: 24/09/2023
Always get satisfaction when I go to the doctors they help me understand things that I don't about my illness
Posted on: 23/09/2023
The surgery was some where you could have a chat with staff and a laugh it has now seem to have become very impersonal - sign of the times I guess.
Posted on: 23/09/2023
Very professional and caring
Posted on: 22/09/2023
Fast and professional treatment. Appears to have gone well too.
Posted on: 22/09/2023
So far I am happy with the service , it getting an appointment that you got to wait for days
Posted on: 22/09/2023
Always very polite reception, n very clean hardly have to wait long
Posted on: 22/09/2023
Very relaxed and comfortable
Posted on: 22/09/2023
Wait too long for appointments.
Posted on: 22/09/2023
Polite and prompt response to requests. Treatment is gentle and professional.
Posted on: 22/09/2023
The people who work in the surgery really do your job . That is why I am so happy
Posted on: 21/09/2023
Always helpful friendly service
Posted on: 21/09/2023
The rate times I visit I like that you are called in rather than reading from a screen. Appointment system works well.
Posted on: 21/09/2023
Excellent reception and GP service
Posted on: 21/09/2023
They take good care of me
Posted on: 21/09/2023
Lovely nurses great care
Posted on: 21/09/2023
Was able to get a face to face appointment my needs were met
Posted on: 21/09/2023
Always have dealt with any issues I have had and have been seen reasonably quickly.
Posted on: 20/09/2023
Mr Fraser is a good doctor listens to your problems
Posted on: 20/09/2023
My appointment with practice nurse was cancelled 30 minutes before it was due to take place. Having to wait another week.
Posted on: 20/09/2023
All staff are very helpful never a problem
Posted on: 20/09/2023
It's just a great surgery
Posted on: 20/09/2023
Hi, the practice has always been really nice to me an here what I have to say or if I'm in a very stressful mood. I love Addington practice. Would never change them .
Posted on: 20/09/2023
The receptionists especially Mary are always so helpful
Posted on: 20/09/2023
The staff are friendly helpful and informative when you call for advice.
Posted on: 20/09/2023
Changed from at medics best thing I have ever done this practice actually cares about its patients and I feel I can talk through any issues with the doctors and they listen
Posted on: 20/09/2023
very good surgery
Posted on: 20/09/2023
Staff were professional and communicated clearly. I was treated courteously.
Posted on: 19/09/2023
I was very late to the appointment, due to transport delays. But the surgery still managed to see me
Posted on: 19/09/2023
Excellent care and attention at all times and all Staff members and doctors
Posted on: 19/09/2023
Always get an appointment when needed doctors and receptionists are very good always helpful.
Posted on: 19/09/2023
Staff are Excellent in their work and polite to Patients
Posted on: 16/09/2023
Really nice people and quick service
Posted on: 16/09/2023
Listen to what I had to say, not rushed, really helpful.
Posted on: 16/09/2023
The Doctor was very helpful, she is a good professional.
Posted on: 16/09/2023
Can’t get appointment till weeks later and doctors never on time, I had to cancel my last appointment as I waited half an hour and Gp still weren’t there
Posted on: 16/09/2023
Everyone is very helpful and friendly. Thank you for all what you do. Keep up the good work
Posted on: 16/09/2023
Very efficient treatment and friendly staff
Posted on: 16/09/2023
Always so accommodating and patient, thank you. Especially Dr Kumar
Posted on: 16/09/2023
Posted on: 16/09/2023
I've been a patient for many years I have seen many GPS come &go some have been very compassionate
&You feel a wheight that has been lifted .because of their help
Posted on: 16/09/2023
Very hard to get a face to face Appt
Posted on: 16/09/2023
Waited 35.min with no one in there
Posted on: 16/09/2023
When I call the receptionist are helpful and professional
Posted on: 15/09/2023
I’ve never had a bad experience withe the surgery and staff in the 40 years I’ve been registered with them, a very good team
Posted on: 15/09/2023
You all have been so kind to me
Posted on: 15/09/2023
Most of the receptionists are very polite , kind and helpful , however the one yesterday 14/09/2923 at 12.30 came across as miserable and no empathy she was not helpful and I questioned myself why she would be in a job where people are sick and need help ? All the other receptionists have been kind and smile but yesterday I was put off asking her anything and I requested an appointment follow up and was made ti feel like I shouldn’t need one .
Posted on: 15/09/2023
Had a telephone appointment today. No one called
Posted on: 15/09/2023
The surgery has very competent and professional staffs, but to get doctor appointment took times.
Posted on: 15/09/2023
On each occasion the medical professionals actively listen to me to inform their diagnosis and course of treatment. Most recently I visited the surgery for initial investigation by a physiotherapist and she was very thorough in her investigation and was able to provide helpful and practical advice and steps to take. Very impressive!
Posted on: 15/09/2023
Bernie and dr chan and kim and Mary have been really nice to me and understanding
Posted on: 14/09/2023
They have been working hard
Posted on: 14/09/2023
Because I did feel very relaxed communicating with my Gp.
Posted on: 14/09/2023
Patricia the doctor who seen me was fantastic as my attending the surgery was due to a cosmetic procedure gone wrong but the other doctor who came in was awful no sympathy and I was feeling suicidal. Patrica called me after I left the surgery to try and offer me help
Posted on: 14/09/2023
The service is very good with Dr's and other health care profesionale follow through with making sure you get the best service
Posted on: 14/09/2023
I thought it was good and I do not give fall marks in any think
Posted on: 13/09/2023
Good Dr's good nurses great surgery
Posted on: 13/09/2023
Thay are very good and nice to there Patience
Posted on: 13/09/2023
The practice has always provided an excellent service. Doctors & staff too, especially Dr Chan. Highly recommended.Thank you for looking after me & listening to me.
Posted on: 12/09/2023
Doctor chan has been very helpful and friendly all the staff are always happy to help
Posted on: 12/09/2023
Always a pleasure to see doctor nathen at gravel hill surgery
Posted on: 12/09/2023
Always very pleasant at the surgery
Posted on: 12/09/2023
The staff are all good but the waiting time to get an appointment always seems to be poor
Posted on: 12/09/2023
Quick to respond to my issues.
Posted on: 12/09/2023
Was seen exactly on time
Posted on: 12/09/2023
Amazing doctors and staff
Posted on: 12/09/2023
Dr. Chan has been amazing all the way through. He is patient, considerate, supportive and understanding and always happy to follow through on treatment plans
Posted on: 12/09/2023
Dr Chang was excellent
Posted on: 12/09/2023
Some staff are lovely, others let the practice down
Posted on: 12/09/2023
I was treated with respect and care by Dr.Chan, who initiated some treatments for me.
Posted on: 09/09/2023
Efficient and caring staff who carry out the necessary procedure with patience
Posted on: 09/09/2023
The staff are always friendly and very helpful
Posted on: 09/09/2023
Service is good/ receptionist plesent
Posted on: 09/09/2023
Staff excellent, always try to accommodate.
Posted on: 09/09/2023
very helpful.were mindful to call me as I have visual impairment.
Posted on: 09/09/2023
Happy with consultation however not seen until 20 minutes after agreed time.
Posted on: 09/09/2023
Very happy
Posted on: 09/09/2023
Caring and helpful members of staff. Friendly as well.
Posted on: 09/09/2023
Went to asthma clinic, the nurse was very informative and has given me some answers. I was very grateful that she had the time to explain things to me.
Posted on: 09/09/2023
The doctors are excellent and very caring .
Posted on: 09/09/2023
Seen early and Kim was very friendly and professional
Posted on: 08/09/2023
Great service as always
Posted on: 08/09/2023
Because everybody, there are absolutely brilliant
Posted on: 08/09/2023
I received excellent service. All the people I came into contact with were polite and helpful.
Posted on: 08/09/2023
I have been using the surgery for almost 30yrs! Everyone is extremely friendly and that includes receptionist, doctors and every staff member at parkway, I have never had a bad experience there in all my year's of going there so that's my reason
Posted on: 08/09/2023
So long as I book an appointment in advance I'm always able to see my own wonderful GP who is aware of my history
Posted on: 08/09/2023
The Dr and the staff are friendly.
Posted on: 08/09/2023
I find the receptionists not very friendly, however the doctors and nurses are ok
Posted on: 08/09/2023
The surgery is really good but it would be nice if the time tolerance was a bit more flexible as it has happened few times I’ve had to wait a long time for my appointment to happen but the other day when I was running late 10 minutes due to traffic there was zero tolerance and had to rebook an appointment that was quite important for me.
Posted on: 08/09/2023
All staff are friendly and helpful especially Mary and Suzanne on reception also Dr Nathan nothing is too much trouble
Posted on: 07/09/2023
Lovely nurse saw to me thanks
Posted on: 07/09/2023
Very nice and Polite people
Posted on: 07/09/2023
Very quick appointment and dr Baskeran is very helpful and listens also very good at explaining what the issues are.
Posted on: 07/09/2023
My experience with gravel hill surgery and doctor Nathan are always positive
Posted on: 07/09/2023
The reception staff was courteous and polite and the GP was very resuring regarding my medical condition.
Posted on: 07/09/2023
Dr Lavan is nice person
Posted on: 07/09/2023
Not too bad in getting appointment, sometimes it’s a long wait to see a particular doctor.
Posted on: 07/09/2023
GPs encountered so far have been really helpful and informed, especially Dr Chan who is extraordinary. Admin processes and staff are a major downside. There is no customer service ethic and staff seem indifferent at best, sometimes really unhelpful. E.g. arranging letters and notes via the amp.communications email is a harrowing experience with no way of knowing if and when there will be follow up. Recently an important request was not assigned to a GP which meant it languished until I went in person to see Dr Chan who sorted it.
Posted on: 07/09/2023
The only problem with the dr surgery is you have to wait for appointment too long. And they don’t always get your prescription right when you order them which is annoying at times other than that it’s a good surgery with good drs .
Posted on: 06/09/2023
Blood test always quick & painless. Nurse very good.
Posted on: 06/09/2023
Clean, receptionist is polite
Posted on: 06/09/2023
Dr was very professional.
Posted on: 06/09/2023
Supported to book another surgery if there fully booked
Posted on: 06/09/2023
It depends who on reception if it’s Gale then it’s very good if not then poor
Posted on: 06/09/2023
I’m a new patient and so pleased with the way I have been treated
Posted on: 06/09/2023
I could not complete my blood test because of the poor practice from the HCA. I complained to her but she was given me attitude. So I had to walk away without completing my blood test.
Posted on: 06/09/2023
Because I always see the doctor that I ask for
Posted on: 06/09/2023
It depends on who you get depends on how your experience is at the reception the doctor and on the phone
Posted on: 06/09/2023
Never received a telephone consultation even though been booked for some time.
Posted on: 06/09/2023
Your service is excellent
Posted on: 06/09/2023
Because everyone is so helpful and friendly .
Posted on: 05/09/2023
Efficient couple of hiccups friendly and informative
Posted on: 05/09/2023
Not had any problems so far
Posted on: 05/09/2023
Trys to help as much as possible
Posted on: 05/09/2023
Well run , very organized, and professionally run .
Posted on: 04/09/2023
Very well run
Posted on: 04/09/2023
As a new patient at the surgery, I feel welcome .
Posted on: 04/09/2023
Seen different GP the Doctor is very understandable
Posted on: 04/09/2023
Helpful at all levels
Posted on: 04/09/2023
The nurse was very good, can’t complain about nothing
Posted on: 04/09/2023
The receptionists are very helpful, I feel the doctors are over stretched and can’t give us the time we need during our visits, Being referred to specialists for medical support takes too long also which defeats the purpose of getting to the problem before it becomes too late to find a solution! This is leading to many people having to seek private medical support which is very expensive. Painkillers and anti depressants do not help but only mask the issues. Do I think the practice is the issue? To an extent no the whole system is an issue it’s very hard to find doctors who actually care and want the best for their patients this does not take away from many doctors who are absolutely brilliant!
Posted on: 04/09/2023
All ways get prompt response to my questions.
Posted on: 04/09/2023
Because it’s a well run , and very professional in it daily tasks.
Posted on: 02/09/2023
Excellent staff and care
Posted on: 02/09/2023
Receptionist was very helpful and nurse was very good
Posted on: 02/09/2023
The staff were professional happy and helpful
Posted on: 02/09/2023
Always able to speak to a doctor the same day if urgent.
Posted on: 02/09/2023
Some Doctors are not efficient enough, do not spend enough time to review patient records, to decipher symptoms in totality so that further investigations are carried out. This delays investigations.
Posted on: 02/09/2023
Everyone very helpful & friendly
Posted on: 02/09/2023
The receptionist was nice and the doctor was also nice and answered all by questions
Posted on: 01/09/2023
Nurse was excellent, when ever I have a blood test, it’s always difficult getting the blood but she achieved it straight away ☺️, made what is usually a very uncomfortable experience for me OK, many thanks to her.
Posted on: 01/09/2023
I had a lovely receptionist and the Lady who did my blood test was friendly helpful and very professional
Posted on: 01/09/2023
Staff always very polite and helpful and considerate
Posted on: 01/09/2023
The physiotherapist actually listened to me and gave me feedback
Posted on: 01/09/2023
I had the experience of discussing fully my ailment,my anxieties and the doctor offered the much needed reassurance . A follow-up appointment was also made.
Posted on: 01/09/2023
Always get appt and good service from doctors
Posted on: 01/09/2023
Excellent service as always keep up the amazing work
Posted on: 01/09/2023
Dr chan was very helpful and patient
Posted on: 01/09/2023
I was treated in a thoroughly professional manor by a very experienced lady.
Posted on: 01/09/2023
Followed up on my inquiry and contacted my by phone at time arranged
Posted on: 01/09/2023
I have been with this GP fir iver 20yrs and the service has always been amazing.
Posted on: 01/09/2023
Dr Chan and Dr Baskaran are amazing! They never make me feel rushed, and always listen to anything I am worried about or suffering with.
Posted on: 01/09/2023
Very attentive nurse and made me feel comfortable on this visit
Posted on: 01/09/2023
Staff are very helpful
Posted on: 01/09/2023
Staff was very helpful and they always very polite
Posted on: 01/09/2023
Dr chan is a brilliant doctor always has time for his patients and listens to what's wrong and is very helpful need more brilliant doctor's like him
Posted on: 01/09/2023
The nurse at gravel hill surgery was the most loveliest person. I have lost a lot of faith in the parkway surgery over the years but my nurse yesterday put me at ease and made me feel so much more comfortable in what I would normally find a uncomfortable situation
Posted on: 01/09/2023
Appointment normally available & Julia the nurse is a lovely person
Posted on: 01/09/2023
Each GP I see actively listens to my description of symptoms and are very thorough in their investigation and consideration prior to formal diagnosis. An exemplary service delivered on each occasion.
Posted on: 31/08/2023
Dr Chan is a wonderful doctor
Posted on: 31/08/2023
Polite and quick service
Posted on: 31/08/2023
Always takes my needs into consideration and assists me with all my ailments.
Posted on: 31/08/2023
Don't have to wait too long for appointments. Helpful
Posted on: 31/08/2023
I don't understand why the appointment are such a long wait we are out of covid yet our practice operates like we are still in covid
Posted on: 31/08/2023
Always very helpful can always get an appointment.
Posted on: 31/08/2023
I got an appointment on time,,was attended to well
Posted on: 30/08/2023
Always provides attentive service without long waiting times
Posted on: 30/08/2023
Receptionist trying their best to get people in to see Doctors, when I called at 9 o’clock in the morning, there is no appointments
Posted on: 30/08/2023
Lovely people nurse and doctors always helpful and listen to my queries
Posted on: 30/08/2023
Dr Frazer was so helpful and so are all other staff
Posted on: 30/08/2023
Appointment on time and lively nurse
Posted on: 30/08/2023
I have been with the surgery over 40 years I find everyone helpful and friendly including the doctors.
Posted on: 30/08/2023
Satisfactory service
Posted on: 30/08/2023
I am very grateful to you hard work. Thank you
Posted on: 30/08/2023
Why I cannot get a blood test on the same day as visiting the surgery is beyond me.
Posted on: 27/08/2023
Because the doctors listen to your problems.
Posted on: 27/08/2023
Ended up walking out as they were running nearly 30 minutes late. This made me late for another appointment I had after. If they are running late we should atleast be told when we arrive
Posted on: 26/08/2023
Always very good service
Posted on: 26/08/2023
I was seen almost on time, the Receptionist was efficient and the nurse excellent.
Posted on: 26/08/2023
Appointments good.Recetionist Really good . DOCTORS really do help to make you feel that much better. Careing about you and your problems/illness. Thanks NHS.
Posted on: 26/08/2023
We have a great team of doctors and nurse and I consider myself very lucky
Posted on: 26/08/2023
Very tidy environment, easy to access. Receptionist welcoming and warm. The doctor very kind and professional, seems to be highly experienced.
Posted on: 26/08/2023
Been to c nurse Laura many times over the last 4 months she absolutely amazing
Posted on: 26/08/2023
The staff are always friendly and helpful and the doctors are really nice and friendly and listen don’t just rush to get you out the room.
Posted on: 25/08/2023
Appointments run on time. Doctor was friendly and clear
Posted on: 25/08/2023
Dr Chan always gives constructive time with patients and surgery has relatively quick appointments
Posted on: 25/08/2023
Staff are wonderful, surgery is clean
Posted on: 25/08/2023
The care I received was excellent and thorough, all my questions were answered clearly.
Posted on: 25/08/2023
Doctor chan is very good
Posted on: 25/08/2023
I've been registered at these Dr's since I was very small, so know a lot of the staff they are friendly and do try to help if Dr's is busy they try to refer you to some kind of other help I have seen the practice grow over the years and all the Dr's I have are very understanding and listen to you
Posted on: 25/08/2023
Fab reception staff & Dr Nathan is great
Posted on: 24/08/2023
because my doctor was very thorough and the receptionists are friendly and the gp is very good on hygiene and making sure you are treated with respect and well looked after
Posted on: 24/08/2023
Always get an appointment in a reasonable time, repeat prescriptions always done promptly Dr Lavan is an absolute asset to the surgery takes time to listen and pro active in his approach.
Posted on: 24/08/2023
Kim is a great nurse
Posted on: 24/08/2023
Clear and helpful advice and very good allocation of correct prescriptions
Posted on: 24/08/2023
Staff are very friendly and helpful, medication that is given is explained in detail, all questions asked are responded to. Able to book appointments and prescriptions on line.
Posted on: 24/08/2023
I had anapionmant I wiatid at the reception no one was there by the time someone turned up I had missed my appointment then the receptionist told me to go through the mian door and turn right I found myself fascinating the tram lines
Posted on: 23/08/2023
The receptionists will try to accommodate and do provide appointments according to severity. The support you receive will depend on the gp you see. Rimmel is excellent and Dr Nathan.
Posted on: 23/08/2023
All the staff are helpful and professional easy to access appointments and order medication can’t fault them
Posted on: 23/08/2023
I have been cared for by this surgery for in excess of fifty years and if anything I have received even more care and attention as the years have passed.
Posted on: 23/08/2023
Reception very pleasant - I don’t have to wait to long for an appointment
Posted on: 23/08/2023
The services are very good
Posted on: 23/08/2023
Nurse Laura is so friendly
Posted on: 23/08/2023
Polite and friendly staff from the receptionists, nurses and doctors. Never have to wait long for an appointment whether it be phone consultation or face to face.
Posted on: 23/08/2023
The Nurse was down to earth and very accommodating
Posted on: 23/08/2023
It is getting better to see a doctor. You can at least walk in now to make an appointment.
The downside is the length of time before bring given an appointment
Posted on: 23/08/2023
Dr frazer was very understanding and surgery is always helpful
Posted on: 23/08/2023
The NHS as a service is absolute rubbish but there are some good front line workers.
Posted on: 23/08/2023
I’ve been treated by Laura & Bernie for the last 5 weeks and I’d like to say both have been 1st class with the treatment I have received and would like to thank both for their outstanding work
Posted on: 23/08/2023
Dr Chan Is a fabulous Dr .
Posted on: 23/08/2023
Dr Chan is incredibly kind and considerate. He is also very knowledgeable and his meticulous approach has ensured that our problems are taken seriously. Dr Chan is truly a formidable doctor and we are very grateful to be under his care. The rest of the staff (both nurses and doctors) have repeatedly let us down over many many years and if anything their neglect has exacerbated our health conditions. We are now grateful to be under the care of Dr Chan and can only hope others will follow his excellent lead.
Posted on: 23/08/2023
Dr Chan was lovely. He made me feel welcome and he sorted out my problems I’d say Dr Chan is fantastic.
Posted on: 20/08/2023
Good response from gp and help. Some receptionist very helpful.
Posted on: 20/08/2023
Receptionist are always polite and helpful. Am offered a face to face or telephone consultation. Doctor always calls at time stated. Don't wait long to actually see the doctor, they mainly run on time. Dr Nathan was exceptionally helpful explaining everything to me. Overall very happy
Posted on: 20/08/2023
Usually not too long to wait for an appointment, always helpful, always get what I need, professional service from all staff and two clean, convenient and friendly practices.
Posted on: 20/08/2023
Always extremely helpful and friendly, 1st class
Posted on: 19/08/2023
Dr Kumar is one of those most caring doctors we've ever known. Your surgery is so lucky to have her and I would recommend her to anyone. The appointments are always on time for us and the staff are easy to contact.
Posted on: 19/08/2023
Excellent care and service
Posted on: 19/08/2023
It was very professional the ask a if questions about my health which can help me to be more healthier in life it is number one.
Posted on: 19/08/2023
I always receive Excellent patient care, support and service
Posted on: 19/08/2023
Receptionist was very polite and although my appointment was running late my appointment was concise, clear and I know the plan going forward.
Posted on: 18/08/2023
I have never had any problems with surgery when I have rang them
Posted on: 18/08/2023
I was attended to, consultant asking and answering questions, waiting time was next to nothing, so was able to go back to work on time
Posted on: 18/08/2023
Prompt response excellent customer service delivery
Posted on: 18/08/2023
I love my GP surgery. I love the Doctors and staffs always a pleasure to see them. I always worry if I have to move, the thought of me leaving this surgery gives me panic attacks
Posted on: 18/08/2023
Always await
Posted on: 18/08/2023
I was welcomed with a smile, the care I received was excellent and the health check I was given was thoroughly explained to me and i was more than happy with the excitement service, keep up the good work.
Posted on: 18/08/2023
qui k and relative ly pain free
Posted on: 18/08/2023
Easy to get service. Quite accommodating.
Posted on: 18/08/2023
On my recent visit Dr Chan is a fantastic doctor. Takes the time to talk to you and understand
Posted on: 18/08/2023
ONE APPOINTMENT ONE PROBLEM. 10 minutes appointment slot even through I had only 6 minutes 4 minutes left, Horrible patient care , the Practice Manager needs answer to CQC regarding one appointment for one problem. Please support the community thank you
Posted on: 18/08/2023
The nurse I saw was very friendly and professional.put me at ease straight away .
Posted on: 18/08/2023
Friendly gps and surgery staff
Posted on: 18/08/2023
Level of GP health assessment/follow-up of patient case excellent!
Posted on: 17/08/2023
Staffs are friendly and I was able to see a doctor on time
Posted on: 17/08/2023
Got a call back when they said they would and answers
Posted on: 17/08/2023
Exellent practice.very helpful brilliant G.P.
Posted on: 17/08/2023
Reception staff welcoming, building clean and bright. Dr supportive and listened to what I said and I did not feel rushed at all. I felt someone was finally taking notice of my constant problems which I wish I didn’t have!!
Thank you for a relaxed and calming environment.
Posted on: 17/08/2023
In the main good . Although very frustrating when I book a phone call from my doctor can take over a week. And more frustrating the call is always a private number which my phone does not recognise so does not answer and does not allow me to return the call . But does not retract from the service my doctor provides once connected from a amazing doctor being Dr David chan who quite frankly is my hero to date
Posted on: 17/08/2023
It’s been my surgery for lots of years and I’ve always been satisfied I have good doctors
Posted on: 17/08/2023
Waited nearly 2 weeks for a face to face appointment
Posted on: 17/08/2023
I had a great chat with my doctor and hope to have my issue resolved at my next appointment
Posted on: 17/08/2023
The staff is very professional in dealing with the patients. Quite impressive.
Posted on: 17/08/2023
Always polite ans manage to fit me in for a appointment
Posted on: 17/08/2023
Cant fault the service always there fore us when we need them
Posted on: 17/08/2023
Always treated respectfully and kindly by all the staff. Nurse Bernadette very gentle removing my stitches.
Posted on: 17/08/2023
I always get an appointment when I need it. Staff are polite at reception and my Dr Nathan is very helpful and supportive
Posted on: 17/08/2023
Because the doctor listens to what I have to say.
Posted on: 17/08/2023
The way you are dealt with in a professional manner you feel at ease and feel positive of rectification of your ailments
Posted on: 17/08/2023
Service is lower and not the same as before the pandemic. Too much automation coming in, 2min 47 seconds just to hear the options before being passed on to phone connection.
Posted on: 17/08/2023
Great doctors nurses and admin staff very helpful
Posted on: 17/08/2023
Great doctors and nurses good surgery
Posted on: 17/08/2023
Responsive, interested, quick
Posted on: 16/08/2023
The receptionist was polite and helpful and the wait was short. The doctor addressed my problem and I left happy with the outcome.
Posted on: 16/08/2023
The staff and nurse were very friendly.
Posted on: 16/08/2023
The nurses are lovely
Posted on: 16/08/2023
Very understanding and professional
Posted on: 16/08/2023
The doctor and staff are superb
Posted on: 16/08/2023
Ability to get appointments reasonably guickly I like the doctors and especially the nurse at gravel Hill, easy accseable parking nearby
Posted on: 16/08/2023
Got a call about my results from doctor chan .. and day after he called to say what cardio said through him chasing them up
Posted on: 16/08/2023
Had my dressing on my legs redone by Bernie, once again 1st class job as normal
Posted on: 16/08/2023
Like the staff
Posted on: 16/08/2023
Very friendly and professional
Posted on: 16/08/2023
My first ever negative review. I needed help with two issues. A referral back to cardiology at Bart’s and a review of my CHAD score, now that I’m back in AF. Despite being referred to Bart’s previously by AMP, I was told this was not possible now.
Secondly no review was done and I have no idea what my current risk of having a stroke is.
Disappointed to say this as otherwise I have always found all your team to be on top of their game, but not on this occasion sadly.
Posted on: 16/08/2023
The receptionist and the GP are very helpful.
Posted on: 16/08/2023
The nurse was very helpful very understanding she help me to understand alot about what I am experiencing in my ,I am grateful
Posted on: 16/08/2023
Lately I have found that my surgery has improved they have a new receptionist there and she's really good she's helpful and tries her best to book you and appointment or a telephone appointment before you had to wait weeks for it hopefully things can improve even more but overall it's a good surgery and the doctors are good
Posted on: 15/08/2023
Very clean nice people at reception at gravel Hill
Posted on: 15/08/2023
Good reception saw doctor on time Good exchange with doctor
Posted on: 15/08/2023
I’ve always been seen and treated straight away tjey are all very polite and helpful and do their best to help
Posted on: 15/08/2023
Staff professionalsi
Posted on: 15/08/2023
Friendly, everything explained
Posted on: 12/08/2023
The doctor answer my questions, listen to my complaints
Posted on: 12/08/2023
Kim always cheerful & very professional in her duty.
Posted on: 12/08/2023
Reasonable wait time for an appointment. Choice of GP.
Posted on: 12/08/2023
Very quickly seen and kind staff. Well maintained
Posted on: 12/08/2023
Always get a helpful receptionist when calling the surgery , nurses doctors and staff go above and beyond
Posted on: 11/08/2023
I always feel I've been well treated.
Posted on: 11/08/2023
Very professional and caring, I couldn’t have asked for better
Posted on: 11/08/2023
All was very goog well explained
Posted on: 11/08/2023
The reception was not at all friendly and impatient not helpful at all.
Posted on: 11/08/2023
They was very informative and kept me calm and kept reassuring me.
Posted on: 11/08/2023
I feel that the doctor has listened to my concerns and are trying to find out the problem
Posted on: 11/08/2023
Proseperity kindly experience
Posted on: 11/08/2023
I never got any problems with the surgery
Posted on: 11/08/2023
Early appointment on time and saw a very nice doctor
Posted on: 11/08/2023
Always very helpful
Posted on: 11/08/2023
The Doctor listened to my concerns and offered what I believe is an appropriate course of action to solve my issues.
Posted on: 11/08/2023
Friendly reception staff and doctor, clean surgery and listened to my concerns about health
Posted on: 11/08/2023
friendly staff
Posted on: 11/08/2023
The people who work are very friendly and organised, they welcome you with a smile. All waist seen on time and my needs are always met. Surgery is clean and tidy
Posted on: 11/08/2023
The staff are friendly and efficient and i haven’t had a bad experience in the years I have been with them
Posted on: 11/08/2023
Without exception, all practitioners actively listen before making any formal diagnosis and will follow up with a physical investigation. Very thorough!
Posted on: 11/08/2023
The doctors are good but the waiting time is far to long
Posted on: 11/08/2023
Great service as always
Posted on: 11/08/2023
Lack of info on changes of day changes to appointments, so missed my appointment also surgery changes to seating lay out single seats facing one wall very intimidating and looks like you are awaiting trial, preferred the old seating where you could see reception where you could talk and laugh with them when they were no busy.
Posted on: 10/08/2023
Dr Chan listens to what you say and is supportive
Posted on: 10/08/2023
Called at the time when I was in the bathroom so I missed the call. I returned the call and was informed by receptionist that she will call back of which she did. The paramedic was able to listen and gave advice which was helpful.
Posted on: 10/08/2023
Good information
Posted on: 10/08/2023
Always supportive, polite, helpful
Posted on: 10/08/2023
Staff and doctors are very nice
Posted on: 10/08/2023
The staff and surgery have been so quick and caring everytime I've had health concerns for my son and me. I really appreciate the different channels they use to contact me too.
Posted on: 10/08/2023
Fast when asking for appointments
Posted on: 10/08/2023
Very happy with the care I received. But getting a appointment is still not very good.
Posted on: 10/08/2023
Because they respect , they have patience and also take good care of us Keep it up
Posted on: 10/08/2023
It’s not the best. Have to wait a while for appointments and I dislike having phone calls; it was a poor experience. Was telephoned an hour and a half late, which set me back on things I had to do. The GPs are friendly and supportive and they were good at helping me with my low iron and vitamin D levels by giving me prescriptions for them.
Posted on: 10/08/2023
I turned up thay siad that there was no appointment made for me
Posted on: 10/08/2023
they told me that I wasn't a patient at the practice the counter for my practice was closed
Posted on: 10/08/2023
My nurse Kim is alway very pleasant and helpful and great giving advice when needed.
Posted on: 09/08/2023
She was very nice
Posted on: 09/08/2023
Seen on time. Seen practice nurse Kim who was very professional and helpful
Posted on: 09/08/2023
Good when I’m there but trying to get an appointment at this surgery is not easy especially when I’m working. I don’t understand when they say that they don’t have any appointments for several weeks and when I arrive the waiting room is usually empty.
Posted on: 09/08/2023
I had no problem or issues while being at this surgery
Posted on: 09/08/2023
Just had a blood test. The lady is always pleasant
Posted on: 09/08/2023
Very nice
Posted on: 09/08/2023
Always helpful
Posted on: 09/08/2023
Appt time kept to receptionist welcomed me with a smile and a good morning and the doctor was helpful all a nice experience
Posted on: 09/08/2023
My surgery is very good
Posted on: 09/08/2023
I found the surgery to be efficient and I was seen ahead of time.
Posted on: 09/08/2023
On this occasion, it was an appt with the nurse..Berni was lovely as always and was very helpful and got Dr Nathan to see me for a separate issue, which eased my mind somewhat.
Posted on: 09/08/2023
Because the doctor I got like Dr Nathan is very good kind, and caring she have patience to listen to me always
Thank you doctor for being there for me
Posted on: 08/08/2023
Very helpful and polite staff
Posted on: 08/08/2023
Friendly service at reception , been seen very quickly .
Posted on: 08/08/2023
Always helpful nothing to much troubled
Posted on: 08/08/2023
Very kind and professional and gave time Thank You
Posted on: 08/08/2023
Waiting to long for appointment
Posted on: 08/08/2023
I did not recieve my phone appointment
Posted on: 08/08/2023
Dr Chan, all Doctors are very helpful and the staff 're good. Always try to help you .
Posted on: 08/08/2023
My GP is very considerate & looks after my needs very well.
Posted on: 08/08/2023
The Doctor was both knowledgeable and provided a solution to my daughter toe problem, which has been an issue for long while. And my daughter was totally put at easy and felt for the first time that her health issue would be addressed and she had a name for her conditions.
Posted on: 08/08/2023
The main reason is to do with my Doctor as far as I’m concerned he is the only / best doctor that is there
Posted on: 08/08/2023
Always help and try fix you
Posted on: 08/08/2023
Staff are friendly and professional and waiting times are usually not too bad.
Posted on: 08/08/2023
So far I have always received an excellent service especially yesterday the 7th Aug
Posted on: 07/08/2023
Yesterday I have met the most wonderful young nurse Laura Urch.I cannot rate her service and knowledge high enough. She is second to none! Already told all my friends about an exceptional service I received from her yesterday. We need more Lauras inNHS. Knowledgable, well and clear spoken, thorough and friendly. I consider myself very lucky to experience such service when everyone is moaning about NHS at the moment. Please pass to Laura my best wishes and thanks for everything she has done for me yesterday. Best wishes to all Milena Grimshaw
Posted on: 07/08/2023
Clinician was engaging. Explained what was due to happen and outcome.
Posted on: 07/08/2023
It’s very good I have anxiety and the receptionist double booked appointments slot so was getting very anxious cause of the longer wait but nurse Laura was very good thanks
Posted on: 06/08/2023
Excellent care and attention for the whole family when needed
Posted on: 06/08/2023
It depends on who you have.
Posted on: 06/08/2023
To long to wait for a face to face appointment
Posted on: 06/08/2023
Excellent care and support whenever I’ve needed to see a doctor.
Posted on: 06/08/2023
I have not had any problems
Posted on: 05/08/2023
Friendly and polite and the nurse who took my blood test is very patient as I hate injectionsFriendly and polite and the nurse who took my blood test is very patient as I hate injections
Posted on: 05/08/2023
Receptionist, nurse and doctor very kind
Posted on: 05/08/2023
All the staff at my surgery are always helpful and polite, I feel I get excellent care and I am made to feel important and valued as a patient
Posted on: 05/08/2023
Polite, always helpful and do their best to get me an appointment when I need it
Posted on: 05/08/2023
Excellent care and attention at all levels and also good timing
with appointments thank you
Posted on: 05/08/2023
I didn't have to wait long when I called and had an appointment in a short time. The receptionist and nurse were very pleasant and helpful. The results of my test came back quicker than expected and the explanation and advise was very clear.
Posted on: 05/08/2023
The nurse was very helpful and professional
Posted on: 05/08/2023
Always found GP helpful
Posted on: 05/08/2023
They are efficient
Posted on: 05/08/2023
Wonderful service. Quick appointments and always friendly and helpful
Posted on: 05/08/2023
Whenever I need to attend the surgery all staff are polite and courteous and considerate .
Posted on: 04/08/2023
Taken good care of me
Posted on: 04/08/2023
There is one particular dr who is very good Rimmel. However some I would not want to see due to poor practice
Posted on: 04/08/2023
I was seen very quickly and pleased with what the doctor had to say
Posted on: 04/08/2023
Proactive, efficient and available
Posted on: 04/08/2023
Very efficient
Posted on: 04/08/2023
Brilliant I was seen by a Dr Baskaran, very good he explained every thing clearly and told me my results and said well done for drinking plenty of fluids I have cleared up any infection that l had without taking any meds.The receptionist was very helpful and quick with call backs.Thank you park Way health centre.
Posted on: 04/08/2023
Very friendly and supportive people
Posted on: 04/08/2023
Everyone is friendly and kind. Nothing is too much of problem.
Dr. Chan is a very effecient and patient Doctor. He is very good at explaining all my questions so I can understand everything.
Posted on: 04/08/2023
Dr Chan was very thorough with his work
Posted on: 04/08/2023
Friendly
Posted on: 04/08/2023
It easy making appointment but service received when at the appointment good.
Posted on: 04/08/2023
It easy making appointment bu
t service received when at the appointment good.
Posted on: 04/08/2023
It easy making appointment service received when at the appointment good.
Posted on: 04/08/2023
Doctor chan is a brilliant Doctor always listens to your problems and is very helpful and tries hard to sort out what's wrong and,always go to him
Posted on: 04/08/2023
My main reason for giving a great review is my doctor. He is just amazing and has showed me and my son a great care experience. If all doctors would be like him, treatment would be so much enjoyable.
Posted on: 03/08/2023
From receptionist to doctor service very good dr chan is an amazing dr always listens to the problem and always helps with either advise or meds cannot praise him enough he is a credit to the surgery and gives sick people hope with his advise
Posted on: 03/08/2023
Great customer service
Posted on: 03/08/2023
Friendly and helpful staff.
Posted on: 03/08/2023
Doctor took some time to explain about the new medication and eased my anxiety
Posted on: 03/08/2023
Any of the staff are very good help you in any way they can with questions you may ask, doctor very understanding when you see them, and give you medication to help with you problems.
Posted on: 03/08/2023
Everyone is always very helpful and supportive
Posted on: 03/08/2023
Efficient and effective service from all staff
Posted on: 02/08/2023
Usually can get a face to face appointment within 10 days.
Posted on: 02/08/2023
Usually able to get appt when needed
Posted on: 02/08/2023
Doctor very good and prompt staff also very good and helpfull
Posted on: 02/08/2023
Very pleasant experience, receptionist and doctor very pleasant and friendly.
Posted on: 02/08/2023
The surgery staff and doctors are really good and helpful
Posted on: 02/08/2023
Good duty of care from the GP.
Posted on: 02/08/2023
Friendly staff and went in for my appointment on time
Posted on: 02/08/2023
Very good help from staff answering questions on any subjects, appointments etc
Posted on: 02/08/2023
Very pleasant and helpful staff.
Posted on: 02/08/2023
I rate the doctors and nursing team very highly as they have been efficient, caring and helpful but sadly this is let down by a few members of the reception team. Their attitude can be less than welcoming and they can at times be rude.
Posted on: 02/08/2023
Building very shabby
Posted on: 02/08/2023
Easy to get an appointment. Dr Fraser was extremely pleasant & thorough
Posted on: 02/08/2023
All the staff & doctors are friendly and helpful
Posted on: 02/08/2023
I have had same surgery for 55 years they know me well and do everything they can to help
Posted on: 01/08/2023
I feel as though every member of staff at the practice has gone beyond their duties to accommodate me. My condition means I feel unsafe a lot of the time, the staff make me feel so secure. Thank you very much.
Posted on: 01/08/2023
My needs are met with kindness and efficiency.
Posted on: 01/08/2023
If you could get an appt with the doctor you want and not have to wait for a couple of weeks. Not happy with phone consultations either. I prefer to talk to a person face to face like it used to be.
Posted on: 01/08/2023
Waiting times are a bit long for appointments but I prefer to see one doctor in particular so am prepared to wait. They always help if it's urgent
Posted on: 01/08/2023
Polite reception/knowledgeable doctors and allied health professionals/great service
Posted on: 01/08/2023
Very best treatment
Posted on: 01/08/2023
Feel comfortable talking to Doctor
Posted on: 01/08/2023
I am having treatment on my legs and the 2 nurse who have been doing the treatment Laura & Bernie have been 1st class
Posted on: 01/08/2023
Polite and friendly doctor & receptionist
Posted on: 01/08/2023
Good overall. Seen doctor and nurse. Had to wait 2 weeks for appointment. Used to be able to see doctor much quicker
Posted on: 01/08/2023
Always very clean and receptionist is always friendly
Posted on: 01/08/2023
Always have excellent experiences ,Doctor was very helpful.
Posted on: 01/08/2023
To get an appointment, it seem to be difficult got to wait days.
Posted on: 01/08/2023
Dr Chang excellent service
Posted on: 01/08/2023
The surgery was lovely and clean .got seen straight away
Posted on: 29/07/2023
I am waiting for keniya operation for 2years
In mayday hospital they said that it is waiting list I am worried about it. Please help me as soon as
Posted on: 29/07/2023
Excellent service very helpful
Posted on: 29/07/2023
Was very good but now have wait for long time to see my dr
Posted on: 29/07/2023
Always find their helpful
Posted on: 29/07/2023
We are very lucky we’ve got nice doctors
Posted on: 29/07/2023
I always have continuity seeing the same doctor
Who is always professional very helpful & explains
Every step off my treatment even though he’s over worked & very busy he is an excellent doctor
Posted on: 29/07/2023
The lady who done my smear was brilliant, made me feel at ease, explained everything very well & made me think I would like to come back here for my next
Posted on: 29/07/2023
The surgery team are Polite and caring people
Posted on: 28/07/2023
The doctor was very helpful and gave me lots of information on new medication.
Posted on: 28/07/2023
Helpful and polite
Posted on: 28/07/2023
Fantastic I was seen straight away the receptionist was really helpfull and kind.Thankyou.
Posted on: 28/07/2023
The doctor seemed to listen and take on board everything I had to say.
Posted on: 28/07/2023
Managed to get a face to face appointment
Posted on: 28/07/2023
With the onset of lockdown - well know regulars are no more - communication has now come down to known by dob only or online no personal touch anymore it seems doctors now seem detach from the community and when you do get face to face appointments receptionist are now unknown faces so no chats it's become sad.
Posted on: 28/07/2023
Reception are always nice and the nurse got blood 1st time didn’t happen at my last surgery
Posted on: 28/07/2023
Reminder sent out to prompt me.
Posted on: 28/07/2023
My interaction has always been very good
Posted on: 27/07/2023
HCA made the review appointment pleasant and swift. She was running on time with was great.
Posted on: 27/07/2023
I have always been treated well.
Posted on: 27/07/2023
Was explained all the procedures and very professional
Posted on: 27/07/2023
Always responsive and helpful
Posted on: 27/07/2023
When ever I need an appointment I get one
Posted on: 27/07/2023
Excellent Gp service and very helpful all round.
Posted on: 27/07/2023
Very kind doctors
Posted on: 27/07/2023
It can be improved. specific dissatisfaction is the long time hearing 1:31 minute of announcement when the phone is answere (Parkway). The welcome presented by surgery at at Grawel Hill is short and ok. Please consider making them similar
Posted on: 27/07/2023
I have quite a lot of ailments and find it very hard to get an appointment which doesn't help as two of my ailments are diabetes and asthma.Having said that when I recieve treatment I can't fault with the staff right through the surgery, from reception to doctor.
Posted on: 27/07/2023
Staff polite. Not too long to wait
Posted on: 27/07/2023
I can't fault them all ways very helpful
Posted on: 27/07/2023
"Welcoming service by receptionist (12:00pm)
Came for blood tests intake & blood pressure follow-up assessment by a professional & caring nurse ( Patricia) on that day."
Posted on: 27/07/2023
My appointment was kept as planned
Posted on: 27/07/2023
Friendly staff.
Posted on: 27/07/2023
I always receive the best care from my doctor
Posted on: 27/07/2023
Always get appointments or help
Posted on: 27/07/2023
I had a good medical review with my doctor.
Posted on: 27/07/2023
I find everyone very helpful.
Posted on: 27/07/2023
Very friendly and extremely helpful
Posted on: 27/07/2023
Dr Chan always listens and makes clear a plan to help with pain and bipolar depression support
Posted on: 27/07/2023
The problem is trying to get an appointment, I feel the practise has far too many patients. Thank God I try not to make appointments only will I have tried to sort it out myself but when I need to I have a 2.5 -3 wks wait.
Posted on: 27/07/2023
Appt time kept doctor actually looked at me rather than a screen informative and listened to my concerns and remembered me from last visit the receptionist were welcoming and smiling
Posted on: 26/07/2023
Always very helpful and can always get an appt.
Posted on: 26/07/2023
Parking can be a problem. Staff are usually very nice although it can be hard to get passed the receptionist to see a doctor.
Posted on: 26/07/2023
I have recently changed GPS cause my nurse came to your surgery so I'm more than happy with my care. The Drs have been excellent too.
Posted on: 26/07/2023
I have never had any problems with the surgery
Posted on: 26/07/2023
I was listened to, and given enough time by the doctor for a thorough review.
Posted on: 26/07/2023
Service from booking the appointment till actually appointment was very good
Posted on: 26/07/2023
The surgery is family oriented and the staff are warm and friendly.
Posted on: 26/07/2023
Efficient service. Always willing to try to resolve queries
Posted on: 26/07/2023
Doctor explained fully and procedure was fine
Posted on: 26/07/2023
The main reason the nurse called Berni really helped me and done a great job
Posted on: 26/07/2023
The staff are friendly, sometimes there can be a bit of a wait to get through on the phone.
Posted on: 26/07/2023
I enjoy coming to the surgery because all the staffs are very friendly and very helpful.
Posted on: 26/07/2023
Doctors are very good always do there best to help .
Posted on: 25/07/2023
The staff are always polite and very helpful.
Posted on: 25/07/2023
Always very helpful
Posted on: 25/07/2023
Great doctors and nurses
Posted on: 25/07/2023
It was my first time there, & all the staff were very friendly, & polite,
Posted on: 24/07/2023
Always helps when I’m in need I’m so grateful thanks
Posted on: 24/07/2023
I’ve always been helped when needed over the phone and the nurse is also very good
Posted on: 24/07/2023
The Nurse was very very patient to myself and Naomi, Naomi has anxiety and autism.
Taken injections is not Naomi favorite at all.
Posted on: 23/07/2023
Caring, kind nurses, nothing is too much trouble. Always put you at ease. Such lovely ladies
Posted on: 23/07/2023
Care and consideration patience, knowledge and explanation of procedure was all experienced.
Thank the staff nurse who attended to me.
Posted on: 23/07/2023
Excellent, polite service. Credit where credit is due. Great reception team. Dr David Chan is always polite, empathetic and flexible. Thanks.
Posted on: 23/07/2023
Usually can get a face to face appointment within 10 days
Posted on: 22/07/2023
Nice people
Posted on: 22/07/2023
Always very helpful
Posted on: 22/07/2023
Very professional
Posted on: 22/07/2023
Very professional
Posted on: 22/07/2023
Staff always very helpful and courteous. Would always go out of their way to help you. Very efficient service.
Posted on: 22/07/2023
I saw dr rimmel very kind dr
Posted on: 22/07/2023
Doctor Rimmel was really nice helpful lovely doctor and made time to listen ..helped with my questions I had and helped positively,
Mary is lovely too very helpful when I phoned and booked appointment and query I had . Thank you
Posted on: 22/07/2023
Doctor took time to hear my problem and to do something about it.
Posted on: 22/07/2023
Myself and my family have been coming to this surgery since 1996. And I have never had any problems and am very great full. Thank you
Posted on: 22/07/2023
I busted the surgery yesterday and was feeling very unwell. All staff were kind and sympathetic and went out of their way to help
Posted on: 22/07/2023
Well received and good treatment
Posted on: 22/07/2023
I was listend to and questioned answered also told
What the next step
Would
Be
Posted on: 22/07/2023
The service was good
Posted on: 22/07/2023
Doctors are great, although trying to get an appt can be up to 3 weeks wait
Posted on: 22/07/2023
The surgery is excellent and the receptionists are very helpful. Unfortunately at my last appointment I had to leave before being seen as the nurse was running over 30 minutes late.
Posted on: 22/07/2023
Doctors very good patient care ,and take time to listen to you. Reception staff very polite .
Posted on: 21/07/2023
Dr chan is always helpful and professional
Posted on: 21/07/2023
It would be very good, if you could get an appt with the preferred doctor and not have to wait an age to get an appt. The HCA’s are excellent. Do not approve of Telephone consultations how can you be diagnosed over the phone.
Posted on: 21/07/2023
Helps get things done
Posted on: 21/07/2023
Service has been poor but seems to be improving
Posted on: 21/07/2023
Seen on time, questions answered
Posted on: 21/07/2023
Very friendly and helpful as I was was extremely apprehensive and worried about the procedure and they put me at ease very quickly and easily
Posted on: 21/07/2023
Kim is very good getting my blood as i have very deep vains and explained what she was doing when doing my diabetic feet check
Posted on: 21/07/2023
Good service all things explained to me and polite
Posted on: 21/07/2023
I appreciate the services, the surgery offers to me, whenever, I go to them, for medical needs. I also appreciate, the surgery way of receiving me, whenever, I’m there for medical needs. Thank you.
Posted on: 21/07/2023
Dr. Naqvi was thorough and compassionate
Posted on: 21/07/2023
Dr lavan is excellent
Posted on: 21/07/2023
Really helpful reception team can always get an appointment and clinical staff are lovely especially rimmel
Posted on: 21/07/2023
Considerate, efficient and caring service.
The staff nurse was patient and explained procedures.
The relaxed atmosphere was much appreciated.
Posted on: 21/07/2023
Very helpful doctor
Posted on: 21/07/2023
Dr Chan, reception staff. Nurses and physio. Always supportive.
Posted on: 20/07/2023
No problem to much for the doctor always extremely helpful
Posted on: 20/07/2023
Wonderful doctor
Posted on: 20/07/2023
They offer telephone appointments which saves me having to go to the surgery
Posted on: 20/07/2023
Many of the Drs are very thorough. Receptionist very approachable.
Posted on: 19/07/2023
The best surgery I have ever had they take very good care of me
Posted on: 19/07/2023
Able to get an appointment either in person or by phone. Clinicians helpful. All staff friendly and helpful
Posted on: 19/07/2023
We are lucky with our surgery and doctors
Posted on: 18/07/2023
I changed from at medics to this surgery a month ago and have had questions answered about my body that I never got and it is being dealt with with thankyou
Posted on: 18/07/2023
The nurse was lovely and greeted me with a lovely smile and dealt with me in the best of manners.
Posted on: 18/07/2023
I think the surgery is run extremely well, I work and am able to get appointments that don’t disrupt work .The staff are always friendly and professional. I hope things don’t change I feel very lucky to get such good service
Posted on: 18/07/2023
I have always been well looked after.
Posted on: 18/07/2023
Doctors patience understanding & care given
Posted on: 17/07/2023
Managed to get appointments and seen fairly promptly
Posted on: 17/07/2023
My son received some treatment after having had a number of issues with wellness.
Posted on: 15/07/2023
Love the surgery. Super responsive. Feels like my experience is poles apart from what you read on the news. No issues with waiting list. Dr Chan really cares about my health and well-being. Can’t complain
Posted on: 15/07/2023
Friendly staff, always helpful
Posted on: 15/07/2023
They are better then st medics o actually got answered to my health problems
Posted on: 15/07/2023
Good communication, and on time
Posted on: 15/07/2023
Staff polite and helpful. The environment is clean although a little dated.
Posted on: 15/07/2023
Good Doctors/Staff always welcoming and very helpful especially as I’m old and practically bed bound.
Posted on: 15/07/2023
Both GP and the reception staff were attentive consedarate and helpful.
Posted on: 15/07/2023
Been a patient there for years, always looked after us
Posted on: 15/07/2023
The new nurse is lovely, friendly informative and on time
Posted on: 15/07/2023
I am very happy with the surgery the receptionist are nice and I think Dr Chang is very good and efficient doctior
Posted on: 14/07/2023
Always helpful towards myself and my son
Posted on: 14/07/2023
Immediate response
Posted on: 14/07/2023
Doctors & nurses always take time to listen & reception staff are extremely helpful
Posted on: 14/07/2023
The best doctors are at this surgery, they deliver the best care, they listen to you. The receptionists are pleasant and do not try to be invasive in your private health matters. Outstanding surgery.
Posted on: 14/07/2023
Addington practice has ever been a good one responding to patients needs as quickly as possible, with good, compassionate professionals.
Posted on: 14/07/2023
Team were efficient and supportive during my time there.
Posted on: 14/07/2023
Would be nice to be able to see an actual doctor without a lot of question
Sitting for over 30 mins in waiting room only to get txt saying I had missed my appointment, someone not doing their job
Posted on: 14/07/2023
I find the service I receive from everyone at the Parkway Medical Practice is unquestionable. I am very happy to have such wonderful people taking such very good care of me.
Posted on: 14/07/2023
Inconsistencies across the service. Some of the service is very good whilst other parts are unsatisfactory. There has been an improvement in the overall service since it became Addington Medical Practice
Posted on: 14/07/2023
Always do their best
Posted on: 14/07/2023
Great staff great doctors and nurse
Posted on: 14/07/2023
The doctors kept people waiting for over 49 minutes for which I then had to just leave as I have children waiting for me, this was a serious reason to visit and I now do not trust a doctor like that who cannot see clients on time it is negligent
Posted on: 14/07/2023
Seen 3 different doctors in the past 2 years to try to diagnose a cough and still none the wiser.
Posted on: 14/07/2023
Good behaviour and availability
Posted on: 14/07/2023
Service and care is excellent
Posted on: 14/07/2023
Appointment was on time, doctor really listened and took on board everything I had to say.
Posted on: 14/07/2023
Easy to get appointment and the staff are all fantastic.
Posted on: 14/07/2023
Treated with respect
Posted on: 13/07/2023
Contribute my feelings to the performance of the surgery health care providers ( particularly Dr Chan) & commend the quality of their services.
Posted on: 13/07/2023
Always polite helpful
Posted on: 13/07/2023
The G.P's I have seen recently were lovely. Listened to me , looked at me and not only the screen and dealt with any issues I had promptly .
Posted on: 13/07/2023
Seen quickly and overall the service was great
Posted on: 13/07/2023
Very efficient, well mannered helpful service
Posted on: 13/07/2023
Two particular doctors that see patients as people and not subjects. Dr. Nathan and Dr. Chan.
Posted on: 13/07/2023
It's not very easy to get a gp appointment when you have ongoing illnesses and need to see your doctor who you feel more comfortable talking to about depression ect medication ect, but the staff I believe do try to help
Posted on: 13/07/2023
Staff are very friendly and every question I asked was answered and the staff I saw was really welcoming. Am one of those people that is scared of needles but she understood me talked me into it , she did it very professionally I did not feel a thing as she did it, she made it look easy for me.
Posted on: 13/07/2023
The Surgery is very caring and values people
Posted on: 13/07/2023
Always manage to get an appointment. Phones answered in reasonable time. Staff helpful and polite
Posted on: 13/07/2023
Always get to see a doctor when I need to, and all the doctors are fantastic
Posted on: 13/07/2023
I have applied to be registered for a while now without results and just as I registered here, I got called and had an appointment to be screened and also a second appointment to see my GP next week. Also the receptionists and nurse who took care of me(Benny) was so welcoming and made me feel taken care of
Posted on: 13/07/2023
Very helpful with my ailments
Posted on: 13/07/2023
The diabetic nurse I saw was very friendly and welcoming which I felt is important as I was a bit wary of what my condition would be but I was put at ease and encouraged to make some changes in my diet and lifestyle not told which is also important I feel.
Posted on: 13/07/2023
The surgery staff are very caring and they value the people.
Posted on: 13/07/2023
Personally, I thought the doctor came across as very caring to my needs and listen to all I had to say.
Posted on: 12/07/2023
Understand the roles very well, excellent and exceptional doctor.
Posted on: 12/07/2023
I was asked to do survey
Posted on: 12/07/2023
Always given me a listening ear, and signpost me to the relevant people that can help me.
Posted on: 12/07/2023
Staff and Practioners are polite, informative and helpful.
Posted on: 12/07/2023
I was very impressed I only waited 5 days from phone call to get psa blood test
Posted on: 12/07/2023
All staff, Reception, Nurses, Heslth Care Assistants and GP's are very pleasant and very helpful at all times. Excellent service.
Posted on: 12/07/2023
Attending nurse was professional.
Posted on: 12/07/2023
Received attention yesterday
Posted on: 11/07/2023
Just good
Posted on: 11/07/2023
I've only had blood tests my last one 10th of July for psa check iwas very pleased as not waiting long for appointment
Posted on: 11/07/2023
Had time to listen and advise
Posted on: 11/07/2023
Got an appointment quite quickly. Talking to my GP during my visit, I felt confident and perfectly at ease.
She listened to all my concerns and reassured me about them all and what the next step moving forward would be.
Posted on: 11/07/2023
Very good staff
Posted on: 11/07/2023
Because of Dr RIMOL. She is a fantastic Doctor thats shows care and concern..She takes her time to find out what is wrong..She make the patient feels relax and comfortable and in good hands.
She really is the best.
Posted on: 10/07/2023
Came in for first time yesterday was very welcoming
Posted on: 08/07/2023
Very helpful and sorted my pain out
Posted on: 08/07/2023
Always looked after very well
Posted on: 08/07/2023
I always receive a caring service.
Posted on: 08/07/2023
My nurse, Kim Turner is so lovely, she is always friendly and very thorough taking bloods and blood pressure etc…think Kim should definitely get a “Shout Out” and big thanks for the outstanding work she does in the community …Thank You Kim
Posted on: 08/07/2023
Very helpful at times
Posted on: 08/07/2023
Great service
Posted on: 08/07/2023
Nice people nice service
Posted on: 08/07/2023
Seen on time and follow up appointments booked whilst there by GP. GP also sent prescription via pharmacy 2u so no need to visit pharmacy afterwards.
Posted on: 07/07/2023
Helpful staff.
Posted on: 07/07/2023
The receptionist is very good and all the doctors i have seen are brilliant and so helpful
Posted on: 07/07/2023
Always helpful
Posted on: 07/07/2023
Still not back to where you can see a Doctor without phoning first and then having a telephone call back to have an appointment to see someone face to face.
This is really not how it should be but at least it is getting better
Posted on: 07/07/2023
Nurse was very confident and explained the procedure very polite and confident
Posted on: 07/07/2023
Receptionist are not very knowledgeable, ie if you want something emailed to yourself we get told there is nobody there that can do it, I sometimes feel it’s a case of they don’t want to do it and if they cannot do these things then they need to be trained as emailing things over is important nurses and GP’s are good
Posted on: 07/07/2023
Because the nurse was great kept 100 and that’s what I like no BS
Posted on: 07/07/2023
Didn’t have to wait to long to see the doctor & he was very polite & helpful
Posted on: 06/07/2023
Did not really have any time to look around good, the reception room was small and crowded, (a good way to get infected)
Posted on: 06/07/2023
the staff & doctor are friendly
Posted on: 06/07/2023
I like the drs, nurses, and some of the staff
Posted on: 06/07/2023
servises are very good
Posted on: 06/07/2023
All good thanks
Posted on: 06/07/2023
The appointment was on time the first appointment that day in the early morning. I normally find that first appts are latex due to late arrivals of staff but not the case this time
Posted on: 05/07/2023
It would be very good, but it’s often difficult to get an appointment.
Posted on: 05/07/2023
Never give top marks
Posted on: 05/07/2023
Excellent practice nurses and Dr's that actually listen to your needs
Posted on: 05/07/2023
Need more face to face appointments. A doctor cannot give an actual result without checking a patient and also need more appointments instead of waiting 2 weeks when problem gets worst.
Posted on: 05/07/2023
They are the best doctors I have ever had very good service and so polite
Posted on: 05/07/2023
Because of their performance at work
Posted on: 05/07/2023
The surgeries I use are both local and easy to get to plus the ataff are very helpful and understanding
Posted on: 05/07/2023
No issues
Posted on: 05/07/2023
Always listens to me & not quick get another patient in. See to my needs sufficiently.
Posted on: 04/07/2023
Service is good and appointment are given a reasonable time to book, I.e not a long wait.
Posted on: 04/07/2023
Very happy with the service I get from the doctors and nurses the only problem i have is getting a face to face appointments as with my medical condition I prefer to see a doctor rather then a telephone conversation.
Posted on: 04/07/2023
Have used the surgery since I was a child never had any issues. My son recently had his vaccinations at the surgery and the nurse doing it was very good at explaining everything clearly and kind to me and my son.
Posted on: 04/07/2023
Appointment was on time and food consultation
Posted on: 04/07/2023
Very caring and they know their patients
Posted on: 04/07/2023
Receptionist not friendly and had to wait 40 mins after my appointment time.
Posted on: 04/07/2023
The staff are very helpful and very friendly I have been using the surgery for almost 30years and I have never had a problem, i always get an appointment and even when I call, I'm listened to properly.
Posted on: 04/07/2023
All staff kind and caring
Posted on: 04/07/2023
Highly satisfied
Posted on: 04/07/2023
Dr was good nurses go extra mile for patients well done staff
Posted on: 04/07/2023
Dr chan is always the best and help my son with his problems
Posted on: 04/07/2023
This time getting an appointment was good but not always good
Posted on: 04/07/2023
Very efficient
Posted on: 02/07/2023
Nurse was lovely and informative
Posted on: 02/07/2023
Considerably that this was the second time I have been at Gravel Hill clinic I have to have a baseline observation for future reference.
Posted on: 02/07/2023
Only saw nurses this time but service was excellent
Posted on: 01/07/2023
Always helpful
Posted on: 01/07/2023
The staff are friendly, it’s clean, my only issue is the wait on the phone line sometimes and how long it takes to get an appointment, before now I’ve had to wait over a week!
Posted on: 01/07/2023
I have no compaints
Posted on: 01/07/2023
staff are very welcome patients
Posted on: 01/07/2023
Good hospitality
Posted on: 01/07/2023
Lovely doctor caring and kind
Posted on: 01/07/2023
I had no problem staff were quick and efficient helpful and friendly
Posted on: 01/07/2023
Time having to wait for appointments
Posted on: 01/07/2023
Have to wait to long for an appointment to see a doctor.
Posted on: 01/07/2023
Very quick response to any queries and very friendly and helpful staff
Posted on: 01/07/2023
Was seen promptly, courteously and was listened to and received information that I needed.
Posted on: 30/06/2023
Receptionist and nurse very efficient but too long a wait to see a doctor for a face to face appt. Cant blame covin now
Posted on: 30/06/2023
It was a friendly surgery it has now become very formal not alot of familiar faces anymore I guess
Posted on: 30/06/2023
I have nothing but praise for Parkway...my GP...Dr Chan is extremely helpful & understanding .
Posted on: 30/06/2023
I have always managed to get appointments
Posted on: 30/06/2023
So far I have been satisfied with seeing doctors and nurses
Posted on: 30/06/2023
Mostly seen quite near appointment time
Posted on: 30/06/2023
Helpful and explain my problem very caring
Posted on: 30/06/2023
The doctor who I saw was very helpful
Posted on: 30/06/2023
I was able to get an appoint appointment within four weeks.
Posted on: 30/06/2023
Willing to help
Posted on: 29/06/2023
Dr's are very thorough and understanding
Posted on: 29/06/2023
Always explained well.
Posted on: 29/06/2023
The staff was excellent
Posted on: 29/06/2023
Very helpful staff
Posted on: 29/06/2023
I've always had a good experience with both the receptionists and drs
Posted on: 29/06/2023
Doctors always explain the proposed medication, they listened to the problems that I had, answering all questions that were asked.
Posted on: 29/06/2023
Doctors very good they take time to hear and help to sort out your issues.
Posted on: 29/06/2023
Polite and pleasant
Posted on: 29/06/2023
Everyone very helpful and always do their best.
Posted on: 29/06/2023
Everyone very helpful and always do their best.
Posted on: 29/06/2023
Because they are always there to help and advice
Posted on: 28/06/2023
Always good service
Posted on: 28/06/2023
My experience today for my cervical screening was very good nurse was very professional and explained everything and made me feel at ease about everything
Posted on: 28/06/2023
It was clean and airy, the staff had opened doors and windows and the place was cool on the hot and humid day I visited.
The 2 staff also had smiles on their faces.
Posted on: 28/06/2023
I've no complaints
Posted on: 28/06/2023
I think it’s good
Posted on: 28/06/2023
Accuracy
Posted on: 28/06/2023
No problem very good service and perfect.
Posted on: 28/06/2023
was attended by nurse very well. Made me feel at ease. Answered all my questions.
Posted on: 28/06/2023
Receptionist are very polite and the doctors are very kind and helpful. I have always felt listened to and unrushed. Also, I have never had to wait beyond my appointment time.
Posted on: 28/06/2023
Julia was very gd to me she knew i had aneedle phobia and only used atiny one she was very kind
Posted on: 28/06/2023
Always helpful
Posted on: 28/06/2023
Kim is very good at getting my blood as i have deep veins
Posted on: 27/06/2023
GP rang to discuss my blood results, following the test results, I had another issue. Straightaway booked me an appointment that the problem can be investigated. Polite and so pleasant and visit and action taken.
Posted on: 27/06/2023
Always polite and helpful with my problems
Posted on: 27/06/2023
Always given an apt quickly staff excellent. Nurse very friendly and efficient
Posted on: 27/06/2023
Everyone is very helpful
Posted on: 27/06/2023
I never have a problem when calling for anything, they are very polite and helpful.
Posted on: 27/06/2023
They are trying help me and I appreciate that.
Posted on: 27/06/2023
The receptionists and doctors.are friendly and helpful..
Posted on: 27/06/2023
You have to wait to long to see aDr although they are very good when you can get to see one, the nurses are also very good
Posted on: 27/06/2023
Surgery nurse very good. Doctor appointment very good. Unfortunately had to wait 2 weeks to see them. Can this be investigated?
Posted on: 27/06/2023
Doctor chan is Very efficient an asset to the practice
Posted on: 27/06/2023
Very friendly staffVery friendly staff
Posted on: 27/06/2023
The Surgery doctors & Nurses are very good . Their services are really appreciated.
Posted on: 25/06/2023
GPs have improved over the years. Receptionist staff are friendly. However still have to wait 2-3 weeks for an appointment
Posted on: 24/06/2023
Polite friendly and helpful on time
Posted on: 24/06/2023
Nurse was caring and polite
Posted on: 24/06/2023
My needs have always been met, if unable to do so - I have been referred to those who can help me.
Posted on: 24/06/2023
Felt clean and staff were lovely
Posted on: 24/06/2023
I visited yesterday for blood test and Julia, as usual was superb, she makes me feel at ease and understands my medical history and always enquires as to how I am doing. She also enquires about my husbands health and I feel that she understands and sympathetic towards us.
Posted on: 24/06/2023
Dr Fraser as usual very professional & kind plus young lady with dark hair on reception was really nice
Posted on: 24/06/2023
Realy good service.
Posted on: 23/06/2023
People are very pleasant no problem usually getting an appointment
Posted on: 23/06/2023
Never have any trouble with my gp surgery staff are friendly helpful and polite and drs are amazing
Posted on: 23/06/2023
Great Staff
Posted on: 23/06/2023
Curious, polite.
Posted on: 23/06/2023
Extremely fast service kind staff
Posted on: 23/06/2023
Getting a straight answer from the doctor regards my visit
Posted on: 23/06/2023
Friendly and polite
Posted on: 23/06/2023
Always sort my problems out and see me on time
Posted on: 23/06/2023
Access to a doctor, when you need them, instead you have to wait ages for a telephone or personnel appointment.
Posted on: 23/06/2023
They are humble very polite and also keep to time i really Appreciate
Posted on: 23/06/2023
The new doctor Rommel was very good
Posted on: 23/06/2023
Amazing Heath care
Posted on: 23/06/2023
The staff are professional and very caring , especially Natalia, who manage to squeeze me and urgent app when I felt really unwell
Posted on: 23/06/2023
The nurse laur and Dr Naven excellent
Posted on: 23/06/2023
Patience ,through, compassionate,
Posted on: 23/06/2023
Prompt, polite and made me felt respected.
Posted on: 22/06/2023
Gave me answers and helped me
Posted on: 22/06/2023
Dr Lavan is the best doctor I have ever seen in my medical life. He is vey friendly, understanding and knowledgeable
Posted on: 22/06/2023
Hard to get an appointment but otherwise good
Posted on: 22/06/2023
Staff are friendly and ready to answer any questions
Posted on: 21/06/2023
Nurses and staff always kind and considerate.
Posted on: 21/06/2023
Very professional
Posted on: 21/06/2023
Friendly staff
Posted on: 21/06/2023
Always very polite and respectful
Posted on: 21/06/2023
Julia the nurse goes above and beyond where I used to put off going doctors I look forward to seeing Julia as she puts me at ease and is very thorough , also the doctors are so helpful and get things done quickly xxx
Posted on: 21/06/2023
Excellent service
Posted on: 21/06/2023
Good service
Posted on: 21/06/2023
Keep going
Posted on: 21/06/2023
The staff was very polite and friendly
Posted on: 21/06/2023
The staff are amazing but the waiting time for a face to face appointment can be two weeks!
Posted on: 21/06/2023
Knee and doctor was very good
Posted on: 21/06/2023
I am always treated kindly and listen to by the doctors and the nurse
Posted on: 21/06/2023
Despite forgetting my appointment for the first time and being one and a half hours late I was still seen after my profuse apologies
Posted on: 21/06/2023
The nurses are wonderful but getting a doctor appointment is a nightmare
Posted on: 21/06/2023
Can always get an appointment quickly
Posted on: 21/06/2023
Had a good service from you every time thank you
Posted on: 20/06/2023
Always kind and efficient
Posted on: 20/06/2023
Always feel comfortable, polite, issues sorted
Posted on: 20/06/2023
Everything good
Posted on: 20/06/2023
Helpful staff member
Posted on: 20/06/2023
Nice people
Posted on: 20/06/2023
Dr Nathan was so amazing x
Posted on: 20/06/2023
Great docs
Posted on: 20/06/2023
My visit is good.Love the staff.
Posted on: 20/06/2023
bad Wait time/no self check in service/
Posted on: 20/06/2023
Seeing your preferred GP FTF not having to wait 3 weeks.
Posted on: 20/06/2023
I Cannot compare with another surgery
Posted on: 20/06/2023
Have to wait too long to get appointments
Posted on: 20/06/2023
Happy with the old staff I've known for the past over 10years. Very diligent, understanding, polite, compassionate with respect for diversity ..
Posted on: 17/06/2023
Happy days keep up the good work happy Days
Posted on: 17/06/2023
the staff are friendly and professional
Posted on: 17/06/2023
Told us to come in for pneumonia jab to be told we can’t have till we’re 65 !!!
Posted on: 17/06/2023
Everybody is very helpful
Posted on: 17/06/2023
All good all round
Posted on: 17/06/2023
Very helpful
Posted on: 17/06/2023
Understanding
Posted on: 17/06/2023
Fantastic doctors nurses and staff
Posted on: 16/06/2023
I am always able to book an appointment and offered a reasonable waiting time, and feedback is good
Posted on: 16/06/2023
I was seen on time and the nurse was very polite and professional in her work
Posted on: 16/06/2023
I always get results when I see my doctor
Posted on: 16/06/2023
They fitted me in on the day I called for an appointment.
Posted on: 16/06/2023
Surgery is very good and very helpful receptionists are extremely polite but I wasn’t happy for the doctor I met first time and wasn’t very happy to see him .
Posted on: 16/06/2023
Doctors and staff are all very effecient and I am blessed to be a patient of the Addington Medical Practice
Everyone is always patient with me and willing to help whenever I telephone or visit the surgery.
Posted on: 16/06/2023
Obsolutly! great Doctors, very helpful and reliable
Posted on: 16/06/2023
Always so helpful and polite,
Posted on: 16/06/2023
The HCAs and Dr Chan are very supportive and helpful. My experience on numerous occasions of the other GPs has been disappointing.
Posted on: 15/06/2023
Depends on the person on reception and the availabilty of the doctor one needs to see to discuss the results of blood tests
Posted on: 15/06/2023
The Doctors and staff always go far and beyond to help me. I have changed address but because of the service I am receiving, I will not changing my Doctors surgery anytime soon.
Posted on: 15/06/2023
Always manage to get appointments and not on hold waiting for long. Staff friendly and helpful
Posted on: 15/06/2023
Blood test available the next day.
Posted on: 15/06/2023
Good customer service
Posted on: 15/06/2023
I like the Drs I don’t have trouble getting appointments
Posted on: 15/06/2023
I use new Addington surgery and Gravel Hill surgery, and I am much prefer gravel Hill quick service, friendly people and much prefer doctor and nurse both very caring towards me and would much prefer to have these ones all the time thank you
Posted on: 15/06/2023
Excellent service
Posted on: 14/06/2023
They know what they are doing and deliver a good service xx
Posted on: 14/06/2023
The attending nurse was very nice and she made me feel very comfortable. She was professional in her work.
Posted on: 14/06/2023
Staff all very good just difficult to get an appointment quickly (non urgent)
Posted on: 14/06/2023
Manage to get a call back within a day
Posted on: 14/06/2023
Every member of staff at both Parkway and Gravel Hill surgeries have accommodated my disability impeccably.
Posted on: 14/06/2023
Harder to get an appointment now but Doctors are good when you see them
Posted on: 14/06/2023
Friendly
Posted on: 14/06/2023
They are very good
Posted on: 13/06/2023
Can't get an appoint to see a Dr. Have to wait up to 2.5 weeks. Too long, by which time its too late!
Posted on: 13/06/2023
Never had reason to complain about anything
Posted on: 13/06/2023
Good experience with Dr Nathan. She was extremely helpful, listened to my multiple problems and sent me off for investigations. Very impressed with the service
Posted on: 13/06/2023
Always friendly and helpful
Posted on: 13/06/2023
I booked my appointment on line very useful the receptionist was polite and professional. I saw the doctor on time, the doctor listened and made me feel relaxed.
Posted on: 13/06/2023
A nurse who saw me was brilliant, very professional, she explained everything for me into detail. I was very happy with her service.
Posted on: 13/06/2023
I feel like it takes way too long to get an appointment, 2-3 week wait for a 5 min appointment is ridiculous, something needs to be done about this.
Posted on: 13/06/2023
The staff is very friendly and supportive.
Posted on: 13/06/2023
Love my GP
Posted on: 13/06/2023
Staff always helpful and understanding
Posted on: 12/06/2023
The Receptionist was very professional and quite polite.
She knew her work.
Posted on: 11/06/2023
Extremely helpful receptionist who knows her work.
Very polite
Posted on: 11/06/2023
Very polite and on-time visit with great respect and consideration
Posted on: 11/06/2023
The doctors are always there to help.
Posted on: 11/06/2023
Have always been happy with the treatment I have had over many years.
Posted on: 10/06/2023
They are always so good an helpful
Posted on: 10/06/2023
Do manage to get appointments reasonably
Posted on: 10/06/2023
My nurse was brilliant
Posted on: 10/06/2023
Polite receptionist/Nurse
Posted on: 10/06/2023
Better than my previous doctors
Posted on: 10/06/2023
I have been with this doctors for 39 years and they have always been amazing, even during lockdown.
Posted on: 10/06/2023
STAFFS ARE VERY FRIENDLY AND HELPFULL
Posted on: 09/06/2023
I do not have any complain about the service.
Posted on: 09/06/2023
Always get the best of care . Staff are very kind and helpful
Posted on: 09/06/2023
Helpful, responds quickly when necessary
Posted on: 09/06/2023
Fitted us in for a quick check and prescribed some medicine to help my young son. Always so helpful and kind even when incredibly busy
Posted on: 09/06/2023
Overall service was good
Posted on: 09/06/2023
Waited over 30 mins for nurse although I had appt
Posted on: 09/06/2023
It’s better than most surgeries
Posted on: 09/06/2023
Because i think i am gonna feel okay when i am treated
Posted on: 09/06/2023
I was quite happy with the result
Posted on: 09/06/2023
The receptionest could nit find my name on the computer.
Posted on: 09/06/2023
Trying to get an appointment
Posted on: 08/06/2023
Nurse was brilliant
Posted on: 08/06/2023
Sometimes they are good sometimes they are not
Posted on: 08/06/2023
Just been discharged from hospital. Went to have dressings changed. Nothing was too much trouble for Kim and Bernie. The care they provided is second to none. Even dressed the blisters I received in hospital from an allergic reaction to the tape they used. They are caring, professional and put you at ease.
Posted on: 08/06/2023
Dr Laven was excellent with my child.
Posted on: 08/06/2023
It is the availability of the services
Posted on: 08/06/2023
I always receive good care and attention
Posted on: 08/06/2023
The receptionist never booked me in for an appointment even after confirming appointment
Posted on: 08/06/2023
It seems as the one obnoxious receptionist is now retrained or has left all ather staff brilliant G P s great no more worries
Posted on: 08/06/2023
Nurses and Dr Baskarans and Dr Chan
Posted on: 07/06/2023
Receptionist friendly helpful told me a doctor would ring me at certain time and he did booked me blood test for next morning such a nice doctor never spoken to him before doctor Laven never spoken to him be before going to ring me with result nurse who took blood was friendly made me fell relaxed I think they all do an amazing job .
Posted on: 07/06/2023
very helpful
Posted on: 07/06/2023
Staff always helpful and polite
Posted on: 07/06/2023
Very easily booked an appoint and a blood test
Posted on: 07/06/2023
No problems all good
Posted on: 07/06/2023
Always very friendly and helpful
Posted on: 07/06/2023
Very professional but friendly very knowledgable. Recepception very helpful doctor and nurses great.
Posted on: 07/06/2023
When seeing the nurse, appointments kept on time, when seeing doctors its always delayed.
Posted on: 07/06/2023
I came to see the nurse on Tuesday and felt like she gave me her full time she was very good and I left happy.
Posted on: 07/06/2023
Truth
Posted on: 07/06/2023
Excellent Service
Posted on: 07/06/2023
Good Service
Posted on: 07/06/2023
Problem not sorted
Posted on: 07/06/2023
Seen promptly
Posted on: 07/06/2023
Always very helpful & courteous.
Posted on: 07/06/2023
Neat and clean
Posted on: 07/06/2023
Because the new nurse I saw was fantastic
Posted on: 06/06/2023
Im always looked after
Posted on: 06/06/2023
The staff are very good and help full.
Posted on: 06/06/2023
I get the appointments I request. Friendly helpful staff. My doctor, Dr Nathan is amazing
Posted on: 06/06/2023
I needed an appointment and I got one
Posted on: 06/06/2023
Nice receptionist and the nurse I saw was friendly and helpful
Posted on: 06/06/2023
Nurses are good, but some doctors aren't thorough enough
Posted on: 06/06/2023
The nurses have been very good and supportive after my surgery.
Posted on: 04/06/2023
Staff have always been friendly and understanding and the doctors have always been supportive and caring
Posted on: 04/06/2023
She was very helpful
Posted on: 03/06/2023
Satisfactory service
Posted on: 03/06/2023
Very friendly and helpful
Posted on: 03/06/2023
Good service
Posted on: 03/06/2023
the doctor could be more attentive and examine the children more carefully. my baby has a cough and the doctor didn't check, didn't listen to the lung or touch her.
Posted on: 03/06/2023
Very friendly and efficient
Posted on: 03/06/2023
Whist the process to book was extremely difficult (my phone consultation took 1 minutes and booking for my blood test too 30 minutes) the receptionists and Nurse Kim were wonderful as always
Posted on: 02/06/2023
Nurse was good
Posted on: 02/06/2023
Good service all round,reception,nurses,and Doctors.
Posted on: 02/06/2023
Excellent customer service
Posted on: 02/06/2023
Ease of use and pleasant staff
Posted on: 02/06/2023
Able to get appt almost when needed if no preferred site
Posted on: 02/06/2023
Iam not sure
Posted on: 02/06/2023
Will try to fit u in if they can and really lovely nurses.
Posted on: 01/06/2023
Some doctors are amazing but some dont seem to want to help at all
Posted on: 01/06/2023
It took along time to get an appointment but once I did the nurse was very nice and done a good job with my leg
Posted on: 01/06/2023
It caters for all my medical needs.
Posted on: 01/06/2023
I am a little concerned of the continous prescription of antibiotics without research the root cause of the infection
Posted on: 01/06/2023
Very attentive Doctors and nurses. And friendly helpful front of house team
Posted on: 01/06/2023
Always polite and pleasant
Posted on: 01/06/2023
Dr Fraser is attentive , considerate & seems genuinely interested in helping to alleviate my pain . Using the Nhs app is much more convenient & causes me less stress with not having to explain to receptionist the issue .
Posted on: 31/05/2023
Dr Frasier listened
Posted on: 31/05/2023
Great surgery great nurses
Posted on: 31/05/2023
Compared to before the merge, service and patient priority has dropped. It takes over 2 weeks to get an appointment which is not helpful. Nothing seems to be done quickly and often it feels the patient is the problem. Once you do get to see a doctor, is helpful but follow ups turn a week issue into a month plus issue (again due to unavailability of appointments with reasonable wait times).
Posted on: 31/05/2023
Got an appointment with a doctor on the same day.
Posted on: 31/05/2023
I allways get treated well on visits and also never have any trouble with my prescrptions so overall you are far better than a.t.medics thank you
Posted on: 31/05/2023
I have already filled this in about 15 minutes ago you are all very good
Posted on: 31/05/2023
All of the team are polite, helpful, kind, and friendly.
Posted on: 31/05/2023
the nurses are so nice and sweet and understanding
Posted on: 31/05/2023
Always helpful and they answer the phone
Posted on: 31/05/2023
Satisfaction is absolutely guaranteed
Posted on: 31/05/2023
Very nice staff
Posted on: 28/05/2023
The doctor was friendly and nice
Posted on: 28/05/2023
I think her name was nurse Laura, she was AMAZING!!! She treated every member of our family from 5 year old to 38 year old dad with the utmost respect and professionalism but also in a friendly manner. Considering we all got injections, we shouldve all left a bit grumpy, but we were all happy that we had come and left protected and informed as to the best way to protect ourselves when going abroad. A massive thank you to her!
Posted on: 28/05/2023
You have amazing nursing staff and the doctor baskaran team and Dr. Chan are absolutely amazing doctors
Posted on: 28/05/2023
Finally had problem solved
Posted on: 27/05/2023
Although I received good treatment attempting to get an appointment has become a joke. 3 weeks is unacceptable. I was lucky to get a cancellation on this occasion. I have resulted in using the online app
Posted on: 27/05/2023
Professionalism, courtesy & caring.
Posted on: 27/05/2023
Had bloods done by nurse she was really pleasant professional and never hurt and didnt have to wait very long at all in waiting room
Posted on: 26/05/2023
I wouldnt strongly recommend people to you as the more patients you take on the harder it is for us to get an appointment.
Posted on: 26/05/2023
Posted on: 25/05/2023
Posted on: 25/05/2023
Your my doctors
Posted on: 25/05/2023
Posted on: 25/05/2023
They provide good health service the staff are willing to help with any concerns
Posted on: 24/05/2023
Always satisfied with the care Im given
Posted on: 23/05/2023
Very welcoming.
Posted on: 22/05/2023
Awesome GPs and very friendly staff
Posted on: 22/05/2023
The staff do their best to help. I find them very responsive, easy going. I usually see Dr Chan and speak to the staff at Gravel Hill
Posted on: 15/04/2023
In my opinion Dr Chang is the best doctor the practice has ever had and I have been with the practice for at least 40 years. He ticks every box
Posted on: 02/04/2023
Friendly receptionists,doctor very helpful ,understanding and supporting putting us at ease ...fast forwarding to the relevant clinic
Posted on: 01/04/2023
I have good experience each time I attended Addington medical practice. Dr Baskara is good caring and compassionate medical practitioner. The
receptionist I saw today is also helpful.
Posted on: 01/04/2023
Good receptionist and doctor.
Posted on: 01/04/2023
Because Dr Chan listens and explains things even a chimp can understand putting my mind at rest
Posted on: 01/04/2023
Dr Chang was attentive and helped with next steps to support me
Posted on: 01/04/2023
the doctor was really friendly and professional
Posted on: 01/04/2023
We had a visit from the nurse today. She was compassionate . Friendly , informative and very aware of my husbands age. Such a lovely lady . She also rang back to update us . Thank you Gemma x
Posted on: 29/03/2023
They provide good health service the staff are willing to help with any concerns
Posted on: 24/03/2023
Because the receptionist listened and dealt with me politely and the nurse I saw was equally welcoming and dealt with me efficiently
Posted on: 02/02/2023
Excellent service, had a diabetic blood test, height & weight etc and also saw dr Chan about my recent heart attack, can't fault either the doctor or the
nurse
Posted on: 02/02/2023
Not kept waiting and also felt that I wasn't rushed
Posted on: 02/02/2023
Good service ,great Dr ,helpful reception staff
Posted on: 02/02/2023
Dr Chan is an excellent doctor
Posted on: 01/02/2023
Dr Chan very good service provided
Posted on: 01/02/2023
My GP Dr Chan is always there to act ASAP when I have an issue
Posted on: 01/02/2023
Excellent service and very quick
Posted on: 01/02/2023
Great surgey, polite staff and great doctors
Posted on: 01/02/2023
I was very pleased with the way I was treated, and the friendliness of the receptionist
Posted on: 01/02/2023
This surgery is the best
Posted on: 01/02/2023
Was advised the nurse I booked with wasn't available but was still able to be seen. Was seen on time. Very efficient, receptionist and nurse
Posted on: 01/02/2023
The appointment time was perfect. The tests done so gently, approach was kind and caring and the nurse genuinely caring.
Posted on: 01/02/2023
1 Dr. Baskaran!
Posted on: 01/02/2023
Receptionist very helpful and drs quick and gave solutions quickly
Posted on: 01/02/2023
Quick response and Gp took time to explain through his thought process during the consultation
Posted on: 01/02/2023
Doctor Kumar was very friendly, informative and got us through our appointment swiftly & efficiently
Posted on: 01/02/2023
arrived early and still has to wait 15 minutes more to be seen
Posted on: 01/02/2023
GP listened, I didn't feel rushed (he took time to explain my test results). Then he suggested a way forward that seemed good
Posted on: 01/01/2023
Because I am always well looked after on my appointments
Posted on: 01/01/2023
I think you all are so efficient and Friendly
Posted on: 01/01/2023
Nikita nice person and explained every thing in detail
Posted on: 01/01/2023
Best doctors ever
Posted on: 01/01/2023
The reception staff are always very helpful and friendly to my mum and so are the nurses
Posted on: 01/01/2023
Receptionist fantastic when requested appointment. Understanding of medical problems. Dr. Chan very Understanding and listened to chest. Given good
care@ care and advice. Many thanks. @nks
Posted on: 01/01/2023
Dr Chan always listens to his patients Gives clear advice and clarity about treatment Always very polite and positive
Posted on: 01/01/2023
Very friendly and helpful receptionits and Dr Lavan Baskaran is an excellent GP.
Posted on: 01/01/2023
Polite staff, clean surgery, good communication, appointments on time
Posted on: 01/01/2023
was greeted by a friendly receptionist & Dr Cann was kind thoughtful & gave me all the help I needed
Posted on: 01/01/2023
Each time I have had an appointment I've had a short wait and been dealt with satisfactorily - I hope this will always be the case - thank you
Posted on: 01/01/2023
From the receptionist to the doctors this practice is first class. Long may it continue
Posted on: 01/01/2023
Dr, lavern baskeran is such a professional gp, he's very understanding and answers all my questions
Posted on: 01/01/2023
Doctor kumar was very professional abd a great help and the reception staff wherr polite and approachable
Posted on: 01/01/2023
They are one of the best in Addington
Posted on: 01/06/2022
MAIN SITE
Addington Medical Practice
Parkway Health Centre
New Addington
Croydon
Surrey
CR0 0JA
Telephone: 01689 849 993
Out-Of-Hours: 111
BRANCH SITE
Addington Medical Practice
7 Gravel Hill
Addington
Croydon
Surrey
CR0 5BG
Telephone: 020 8655 4013
VETERAN FRIENDLY PRACTICE
Armed Forces veteran friendly accredited GP practice
PRIDE IN PRACTICE
This practice has been awarded Gold for excellence in lesbian, gay, bisexual and trans healthcare
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