Patient Participation Group (PPG)

Previous Meeting Minutes

2nd December 2024, 1pm to 1.45pm at Parkway Health Centre

• Meeting Called By: Sharon Nobes (Practice Manager)
• Facilitator: Janey Williams
• Note Taker: Janey Williams
• Attendees: VM, KP

Agenda item: Practice Services

Presenter: Janey Williams

Discussion

Welcome and introductions were made.

Action items

1. Practice update – SN explained in detail how the practice is run in terms of appointments, how these are allocated and reasons. This was well received as KP had not fully understood and now can appreciate the levels of expertise offered by the practice in terms, of pharmacist, physio, social prescribing (SP), health coaching (HC), care coordinators, mental health nurse (MHN).  JW spoke a little around this and how GP’s will refer patients with non-medical problems to the SP and HC service and some of these are then referred to the practice MHN – also spoke about the successful outcomes of these referrals. 
2. JW will email KP the ‘Did you know’ series of images on the impacts of missed appointments/why you may struggle to see the GP etc, so they can be shared on their Facebook page.
3. VM and KP spoke about their thoughts on appointments (as above point 2).
4. SN spoke about how DNA (did not attend) appointments impact on the practice and can often mean someone needing to see a GP isn’t able to. More on the possible resolutions to this in 2025.
5. Collectively spoke about how we can reach more patients to participate in PPG meetings and possibility of providing a zoom link for those unable to come to the practice in person. KP will provide information on social media and JW will contact more patients.

Next meeting Monday 31st March 2025 1pm to 1.45pm.

Minutes from previous meetings are available on request.